Community @ The Turning Gate

BigSteve

Member

Registered: 2013-07-31

Posts: 7

White Screen What Does it Mean?

Hi sorry to post about this but there does not quite seem to be an answer already.

I have uploaded the tag-be folder but when I attempt to login I do not get any error just a blank white screen.

It's not clear in other posts but does this mean that something has not been activated by my server host? Or copuld it mean a number of other things?

url = http://redandblackzone.com/ttg/ttg-be/admin/

Many Thanks
Steve

Last edited by BigSteve (2015-04-16 21:45:19)

rod barbee

Moderator

From: Port Ludlow, WA USA

Registered: 2012-09-24

Posts: 17,830

Website

Re: White Screen What Does it Mean?

most likely a server issue. Does your server conform to TTG requirements:

Hosting
Linux OS
Apache server
PHP 5.2.6 or newer, with SQLite and PDO modules enabled

---

Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

BigSteve

Member

Registered: 2013-07-31

Posts: 7

Re: White Screen What Does it Mean?

My site is hosted by smartyhost.com.au have you come across them before?

I guess I'll send a support ticket to them and check with them.

Thanks
Steve

Matthew

Administrator

From: San Francisco, CA

Registered: 2012-09-24

Posts: 5,795

Website

Re: White Screen What Does it Mean?

You might try moving from http://redandblackzone.com/ttg/ttg-be/admin/ to http://redandblackzone.com/ttg-be/admin/, as we advise in our documentation. I honestly cannot remember whether /ttg-be can be installed a level deeper than we recommend, which is what you're doing; Ben would have to confirm one way or the other. Regardless, your galleries can reside at any level; but I believe /ttg-be should be installed at the top.

---

Matt

The Turning Gate, http://theturninggate.net

BigSteve

Member

Registered: 2013-07-31

Posts: 7

Re: White Screen What Does it Mean?

moving it to the top level was the first thing I tried after I got the blank page. However it made no difference.

But based on what you say I'll switch it back to the top level to avoid any other complications.

I have sent a support ticket to smartyhost and am waiting on a reply. It's the weekend break here in Sydney, so probably will not hear from them for a few days.

Many Thanks

BigSteve

Member

Registered: 2013-07-31

Posts: 7

Re: White Screen What Does it Mean?

Hey there

I'm having another go at this after being too busy. Now I have a deadline to get something up by Friday!

So I'm at the stage where I have copied the CE4-Gallery.lrwebengine file into the libary folder and got the web gallery workinh in Lightroom. I am now trying to get access to the admin page on my server.

The first thing I tried to do was delete the original ttg-be folder on my server and my FTP software gave a message of

"Server response: '550 /public/www/ttg-be/data/sessions/.htaccess: Permission denied'"

Next I tried to copy the ttg-be folder over hoping to replace everything. However that gave the following message of

"Server response: '550 /public/www/ttg-be/data/sessions/.htaccess: Permission denied'"

I received a reply from my server host which is repeated below. This includes a link to PHP settings - http://redandblackzone.com/phpinfo.php

Looks like I may have to set up basic dropbox galleries for photo ID and invoice people manually to get through this week unless this suddenly works

Any help would be appreciated

Regards
Steve

----------start message------------
Hello Steve,

Thank you for writing in.

We do fulfill your all the provided requirements. We have below
installed on our server :

Linux OS
Apache server
PHP 5.2.6 or newer, with SQLite and PDO modules enabled

You can check the below URL to verify the same at your end :

http://redandblackzone.com/phpinfo.php

Please check and let us know if you face any problem due to server
configuration so that we can assist you accordingly.

If there is anything else that we can be assistance with or you have any
other queries please feel free to contact us at any time.
--
Harish Kasture
Level 1 Support Team Leader
SmartyHost Support

Reply to this ticket by logging in at - http://my.smartyhost.com.au/

Your ticket ID: 5980928
----------end message------------

Ben

Moderator

From: Melbourne, Australia

Registered: 2012-09-29

Posts: 4,399

Re: White Screen What Does it Mean?

Hi Steve, can you try renaming ttg-be to something else (e.g. ttg-be-renamed) and re-installing?  If you encounter the same blank page, then it would be helpful for you to provide me with an ftp login so that I can try to work out the issue.

ttg-be can be installed at a deeper directory like you had done.  So that shouldn't have been the cause of the issue.

FYI, the only rule on the location of ttg-be is that it must reside either at the same level, or in one of the parent directories, of the top-level published galleries directory.  That is because a published gallery attempts to find ttg-be at the same level as the galleries directory, then at the level above, then two levels above, etc.

So these are fine:

1.
/ttg-be
/galleries

2.
/one/two/ttg-be
/one/two/galleries

3.
/ttg-be
/one/two/three/galleries

4.
/one/ttg-be
/one/two/galleries

This will not work:

1.
/one/galleries
/one/two/ttg-be

---

Ben

Email
https://somethingchanged.com