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#1 2015-04-14 18:32:42

LJR69
Member
Registered: 2014-04-01
Posts: 28

TTG-BE admin login page blank

This is a continuation of my problem described in zeesi's thread here: http://community.theturninggate.net/post/28870/#p28870

Problem description
After installing ttg-be the admin login page is blank.

Steps taken
- Chmoded to 777 all folders recursively from ttg-be (screenshot)
- reloaded page - still blank
- checked php_errors.log - only error is one about a date.timezone not being set

Last edited by LJR69 (2015-04-14 18:46:06)

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#2 2015-04-14 19:09:00

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: TTG-BE admin login page blank

What's the result if you use 755?

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#3 2015-04-14 19:31:51

LJR69
Member
Registered: 2014-04-01
Posts: 28

Re: TTG-BE admin login page blank

Changing everything beneath ttg-be (including ./data) to 755 I get this:

Unable to write to ttg-be/data. Set the permissions for the ttg-be/data to 755 or 777, then refresh page to continue.

and then changing only ttg-be/data back to 777 gets me back to the blank page.

Last edited by LJR69 (2015-04-14 19:32:44)

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#4 2015-04-14 20:21:51

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: TTG-BE admin login page blank

That's tricky. Do you or an admin with you have command-line access to the server? If so, it may be worth setting ownership of the entire data dir to 'apache' or whatever the username is that the web server runs on.

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#5 2015-04-14 22:50:42

LJR69
Member
Registered: 2014-04-01
Posts: 28

Re: TTG-BE admin login page blank

That won't be easy to arrange (it's complex how these servers are maintained and administered and involves people in different continents).

Is this the only solution you think?

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#6 2015-04-14 23:24:07

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: TTG-BE admin login page blank

I wouldn't normally suggest something like that, but being behind a firewall I guessed you may have greater control of the server that those on standard hosting. As such it should have made for a straightforward fix.

I can understand the complexity. I work on a bunch of servers with multiple companies over different time zones. Not at all straightforward.
How is your support arrangement? 'All' you need is a directory that can be written to by your web application. In this case it is TTG BE. If you're running other apps such as Wordress then they would have a similar requirement.

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