Support community for TTG plugins and products.
NOTICE
The Turning Gate's Community has moved to a new home, at https://discourse.theturninggate.net.
This forum is now closed, and exists here as a read-only archive.
You are not logged in.
Pages: 1
I just installed the new CE4 CRG per directions. When I tested this before I sent the link to a client, I selected a photo. The second I selected a photo and hit the option to send an email to me, I get a message that says
---------------------------------
Something Went Wrong
Please try again later, or contact the photographer if this problem persists.
---------------------------------
I really need this to work now because there is no way to identify the image by file name any longer, as you could in CE3
BTW, my sole reason for upgrading from CE2 and CE3 was the mail engine just stoped working on day. Thought it was better to upgrade to fix........not so lucky I guess.
Need help fast.
Last edited by randy.hanna (2015-04-01 01:27:41)
Offline
UPDATE: When I went to the Admin gallery, I can see the selections but no email is sent.
Thanks in advance.
Offline
UPDATE: There is no log out button.
Offline
Be sure to include links to galleries that aren't working so Matt and Ben have something to look at. It will also help to enable guest access to ttg-be
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
Offline
Thanks Rod, You are just up the road from me. Any help you can be would be appreciated. Also any clue were I edit the text that shows up under my gallery name? I'm sure it is there but I did not jump off of the page at me.
Here is the link to the gallery: www.mystudiorimagesgohere.com/photos/Lena
Randy
Last edited by randy.hanna (2015-04-01 01:53:30)
Offline
UPDATE: I changed the mail type from SMTP to mail. The error message went way but no email sent. I am using Google Apps.
Last edited by randy.hanna (2015-04-01 01:54:44)
Offline
need a login to view the gallery.
If you're talking about the page text, if you're using Publisher, you can add that when creating or editing an album. It's under the Content tab.
There's an option to include template text too.
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
Offline
UPDATE: Contacted Google Apps for Business and changed the port setting to port 25 with ssl enabled. This now works. If this had not worked, they were ready to create a special relay gateway. These guys are simply great!!!
Offline
UPDATE: Reset the computer and it looks like all functions are present now. Several emails have started flowing. Hats off the the TTG team. This is much nicer to use than version 2 and 3.
Rod, I don't use publisher. My guess is that is the only way to edit the text box that is in the gallery.
Offline
Yep. In Color Palette you have both the main Page Copy area and the Sidebar for text.
http://ce4.theturninggate.net/docs/doku … ntent_area
http://ce4.theturninggate.net/docs/doku … e4_sidebar
http://ce4.theturninggate.net/docs/doku … 4_markdown
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
Offline
Well, we are now back to not sending emails again from the CE4. I am now getting the message "something went wrong, please contact the photographer.
According to google, everything is ok on their end.
Any help from Mat or Ben
www.mystudiorimagesgohere.com
Offline
your link doesn't work
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
Offline
Could not use gmail direct for some reason. Used bluehost acct and then an autoforwarder to gmail. Not clean but it works just fine.
Offline
If using Bluehost's email, make sure that the address you're using as the vendor/sending address is set up as an account in your Bluehost control panel. That doesn't mean you need to use the email address with Bluehost, but rather tells Bluehost that the address exists. Emails sent will then have the email address correctly set and will be more likely to get through.
Offline
1) What is the login for the Lena gallery?
2) Can we provide test feedback to try and get a better look at the underlying error?
Offline
Could not use gmail direct for some reason.
Bluehost doesn't allow sending via SMTP. Luckily the Bluehost 'mail' function works well. See my earlier reply.
Offline
Pages: 1