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#1 2015-03-11 23:17:37

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,299

Installation issue

I installed the PUBLISHER plugin within Lightroom 4.4 and it will not work. I use Lightroom in French.

Log of the error reads :

Plug-in error log for plug-in at: /Library/Application Support/Adobe/Lightroom/Modules/CE4-Publisher.lrplugin
**** Error 1
Une erreur de type indéterminée s'est produite.
branding image file supporting_files/ttg-icon.png not found
**** Error 2
Une erreur de type indéterminée s'est produite.
branding image file supporting_files/ttg-icon.png not found

Why is this? Where is that ttg-icon.png file?

Last edited by pideja (2015-03-11 23:52:46)

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#2 2015-03-12 02:51:30

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,624
Website

Re: Installation issue

In my installation, the file is at this location. I would try to reinstall the publisher plugin and restart Lr.


Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

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#3 2015-04-01 23:39:58

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,299

Re: Installation issue

I keep getting this error message :

branding image file supporting_files/ttg-icon.png not found

So Publisher is installed but not activated.
I checked the contents of the CE4-Publisher.lrplugin file and the supporting_files folder there are two files : ttg-icon-large.png and ttg-icon.png

So, what's the deal here? The publisher folder is within the ttg-be folder where it should be, I think.

Last edited by pideja (2015-04-01 23:41:25)

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#4 2015-04-02 00:05:33

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Installation issue

When this happened to me I ended up needing to trash the Lightroom preferences file (which seems to be a cure-all for all sorts of Lightroom weirdness)


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#5 2015-04-02 02:47:16

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,299

Re: Installation issue

Rather drastic, don't you think?

Should I trash it all? I mean there are 29 folders in there...plus all my templates and web engines.

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#6 2015-04-02 02:50:52

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Installation issue

No, the preferences file, not the Lightroom folder. Google for "deleting Lightroom preferences file". It's a common thing to do.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#7 2015-04-02 03:29:45

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,299

Re: Installation issue

I replaced the preference file to no avail. Looking into the packet, I see

supporting_files/ttg-icon.png

on line 17 but that does not help me a lot. I know the images are in the "supporting files" folder where they are expected to be and that there a line referring to them in the

TTGPublishServiceProvider.lua

file, but why can't Lightroom not see it?

Last edited by pideja (2015-04-02 03:31:45)

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#8 2015-04-02 12:12:10

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Installation issue

have you tried downloading a fresh copy, unzipping, and installing again?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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