Community @ The Turning Gate
Support community for TTG plugins and products.
NOTICE
The Turning Gate's Community has moved to a new home, at https://discourse.theturninggate.net.
This forum is now closed, and exists here as a read-only archive.
- New user registrations are disabled.
- Users cannot create new topics.
- Users cannot reply to existing topics.
You are not logged in.
- Topics: Active | Unanswered
Pages: 1
#1 2014-08-22 13:41:02
- ttg-jim
- Member
- Registered: 2014-08-22
- Posts: 41
Publisher 211 LR plugin has error
I installed publisher (version 211, from Aug 15th) for the first time, and in the plugin manager, it says its enabled but has encountered problems. From the error log, it looks like it can't find the ttg icon, but it is there.
**** Error 1
An unknown error occurred.
branding image file supporting_files/ttg-icon.png not found
Offline
#2 2014-08-22 14:04:16
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: Publisher 211 LR plugin has error
Did you first unzip the download?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
Offline
#3 2014-08-22 14:36:52
- ttg-jim
- Member
- Registered: 2014-08-22
- Posts: 41
Re: Publisher 211 LR plugin has error
not explicitly, I think Safari did that for me automatically. Besides, i would not have been able to install the plugin if it was still zipped, right?
I can see the contents of the package, and the .png icons are there for sure:
Info.lua
JSON.lua
LRInfoProvider.lua
LRInitPlugin.lua
MetadataHandler.lua
supporting_files
ttg-icon-large.png
ttg-icon.png
TTGApi.lua
TTGDialogs.lua
TTGGalleryIDHelper.lua
TTGMigrator.lua
TTGMigratorMenuItem.lua
TTGOutputStructureMenuItem.lua
TTGPublishServiceProvider.lua
TTGUtils.lua
Offline
#4 2014-08-22 15:48:06
- ttg-jim
- Member
- Registered: 2014-08-22
- Posts: 41
Re: Publisher 211 LR plugin has error
Offline
#5 2014-08-22 15:49:26
- ttg-jim
- Member
- Registered: 2014-08-22
- Posts: 41
Re: Publisher 211 LR plugin has error
possibly not important, but since I can't seem to get publisher to work, I thought I ought at least find out if it was installed correctly...
Offline
#6 2014-08-22 17:26:15
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Publisher 211 LR plugin has error
On the screenshot is a Save Diagnostics Log To File button. If you click that and save to a text file, then there may be meaningful messages in the file. Please post them here.
Offline
#7 2014-08-23 11:44:41
- ttg-jim
- Member
- Registered: 2014-08-22
- Posts: 41
Re: Publisher 211 LR plugin has error
Just the same error as I already pasted, 4 times over for every re-load of the plugin:
Plug-in error log for plug-in at: /Volumes/250GB old boot/Users/FourwallsPhoto/Documents/WEBDEV/TTG downloads/CE4-Publisher-211/CE4-Publisher.lrplugin
**** Error 1
An unknown error occurred.
branding image file supporting_files/ttg-icon.png not found
**** Error 2
An unknown error occurred.
branding image file supporting_files/ttg-icon.png not found
**** Error 3
An unknown error occurred.
branding image file supporting_files/ttg-icon.png not found
**** Error 4
An unknown error occurred.
branding image file supporting_files/ttg-icon.png not found
Offline
#8 2014-08-23 11:46:28
- ttg-jim
- Member
- Registered: 2014-08-22
- Posts: 41
Re: Publisher 211 LR plugin has error
…and the same again with today's update:
Plug-in error log for plug-in at: /Volumes/250GB old boot/Users/FourwallsPhoto/Documents/WEBDEV/TTG downloads/CE4-Publisher-212/CE4-Publisher.lrplugin
**** Error 1
An unknown error occurred.
branding image file supporting_files/ttg-icon.png not found
**** Error 2
An unknown error occurred.
branding image file supporting_files/ttg-icon.png not found
**** Error 3
An unknown error occurred.
branding image file supporting_files/ttg-icon.png not found
**** Error 4
An unknown error occurred.
branding image file supporting_files/ttg-icon.png not found
Offline
#9 2014-08-24 07:05:47
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Publisher 211 LR plugin has error
It looks like you haven't extracted or copied over all of the plugin files. You should have all of these files within the plugin, including the supporting_files subdirectory that contains two icons:
CE4-Publisher.lrplugin/Info.lua
CE4-Publisher.lrplugin/JSON.lua
CE4-Publisher.lrplugin/LRInfoProvider.lua
CE4-Publisher.lrplugin/LRInitPlugin.lua
CE4-Publisher.lrplugin/MetadataHandler.lua
CE4-Publisher.lrplugin/supporting_files/ttg-icon-large.png
CE4-Publisher.lrplugin/supporting_files/ttg-icon.png
CE4-Publisher.lrplugin/TTGApi.lua
CE4-Publisher.lrplugin/TTGDialogs.lua
CE4-Publisher.lrplugin/TTGGalleryIDHelper.lua
CE4-Publisher.lrplugin/TTGMigrator.lua
CE4-Publisher.lrplugin/TTGMigratorMenuItem.lua
CE4-Publisher.lrplugin/TTGOutputStructureMenuItem.lua
CE4-Publisher.lrplugin/TTGPublishServiceProvider.lua
CE4-Publisher.lrplugin/TTGUtils.luaOffline
#10 2014-08-24 08:14:19
- ttg-jim
- Member
- Registered: 2014-08-22
- Posts: 41
Re: Publisher 211 LR plugin has error
It looks like they are all there…
Offline
#11 2014-08-24 21:24:59
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Publisher 211 LR plugin has error
That's odd that the icon is not showing up. Is the plugin otherwise working properly?
Try clicking the 'Reload Plug-in' button. If that doesn't help, I suggest extracting the LR plugin again and copying over the files, then clicking 'Reload Plug-in' again.
Offline
#12 2014-08-25 04:31:27
- ttg-jim
- Member
- Registered: 2014-08-22
- Posts: 41
Re: Publisher 211 LR plugin has error
Yes, the plugin seems to be working. I've tried re-downloading the plugin, and re-loading in LR, but still error persists. No big deal, and I seem to be the only one, so forget about it.
Occasionally publisher will throw me these error messages when I try to create a new album, but otherwise it seems OK now:
An internal error has occurred: JSON.lua:458: JSON.lua:197: can't parse JSON at char 1 of: Unable to load template: application/views/templates/template_home.php
Offline
Pages: 1