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#1 2014-08-10 22:01:55
Add to cart dialog box disappeared, what happened?
Everything had been working fine, but all of sudden now when I click on the add to cart button for any of the images in my test gallery I get the following message:
No products are available for purchase
Please try again later, or contact the photographer if this problem persists.
Everything was working fine, any ideas on what happened?
http://ioscapes.com/webtest/galleries/cart-test/
Last edited by Ken (2014-08-10 22:03:07)
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#2 2014-08-10 22:11:03
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Add to cart dialog box disappeared, what happened?
Are all your shipping methods and pricing schemes complete?
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#3 2014-08-10 22:20:08
Re: Add to cart dialog box disappeared, what happened?
Are all your shipping methods and pricing schemes complete?
Yes,
I tried reset the cart, and that did not help.
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#4 2014-08-10 22:22:49
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Add to cart dialog box disappeared, what happened?
Can you provide me with guest admin access so I can take a look?
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#5 2014-08-10 22:24:33
Re: Add to cart dialog box disappeared, what happened?
Are all your shipping methods and pricing schemes complete?
It turns out the shipping method was not complete, even though I made no changes to it and it was working before. There were print sizes that had blank additional shipping charges, I added zero to these sizes and saved. This corrected the problem. Not sure why it worked before with blanks instead of zeros. But it is working now.
Very strange, when I look at the shipping manage charges, the zeros have turned to blanks. I had added a new print product/pricing scheme I wanted to try out, which is when I started getting error message, so I deleted this product/pricing scheme, but some how this effected the shipping charges.
Last edited by Ken (2014-08-10 22:29:43)
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#6 2014-08-10 22:27:40
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: Add to cart dialog box disappeared, what happened?
this happens to me when I add a product or an attribute to a product. I'm always forgetting to update the shipping prices. Fortunately, I've usually managed to catch it before anyone notices 
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#7 2014-08-10 22:29:40
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Add to cart dialog box disappeared, what happened?
I'm glad to hear it's working. Did the empty fields correspond to new products or attributes that you had added since setting up shipping?
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#8 2014-08-10 22:31:31
Re: Add to cart dialog box disappeared, what happened?
I'm glad to hear it's working. Did the empty fields correspond to new products or attributes that you had added since setting up shipping?
I think it had to do with adding a new print product/pricing scheme I wanted to try out, but not adding the shipping pricing, which is when I started getting error message, so I deleted this product/pricing scheme, but some how this effected the old shipping charges. So just resaving them seemed to correct the issue.
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#9 2014-08-10 22:33:20
Re: Add to cart dialog box disappeared, what happened?
this happens to me when I add a product or an attribute to a product. I'm always forgetting to update the shipping prices. Fortunately, I've usually managed to catch it before anyone notices
Yes, I think that is what was happening.
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#10 2014-08-10 22:36:40
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Add to cart dialog box disappeared, what happened?
The cart manages pricing and shipping conservatively. Instead of providing defaults of zeros, it's necessary for you to re-save the pricing to confirm that the prices are intended.
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