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#1 2019-01-28 03:41:15

paulo
Member
From: Jersey UK
Registered: 2013-01-23
Posts: 209

Internal error

Hi, We have just started using Backlight 2 and have been publishing images but keep getting pop up messages " an internal error has occurred" recordPublishedPhotoUrl: must be called after recordPublishedPhotoId"

Any ideas what this is ?

Also how do we keep the order of the published images on the site in the same order as they are in the lightroom publisher page ?

Thanks

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#2 2019-01-28 04:06:13

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Internal error

This has come up before. It's usually the result of duplicate image file names. Check your publisher collections to make sure you don't have any duplicate names. For example: your-image-002.psd and your-image-002.tiff.

For the order, in each album there's a setting for photo order at the bottom of the Base Settings tab. Take a look at that. And you can reorder manually using the Managed by Lightroom option. If you do reorder images, you need to republish. But you can make that go faster by going to Lightroom Publisher settings and check the "Push metadata without updating existing pictures" check box.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2019-01-28 06:31:22

paulo
Member
From: Jersey UK
Registered: 2013-01-23
Posts: 209

Re: Internal error

Okay thanks, I'll check

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#4 2019-01-29 20:32:50

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Internal error

I'm looking into this.  The backend creates in ID for each photo, but sees the duplicate as the same photo and returns the same ID as used for the earlier image.  The error arises when LR tries to register that ID for a photo, when that ID has already been assigned to the earlier photo.
The fix will be to detect that the second photo is a different photo and produce a different ID in the backend, and set a distinct filename so that the second image doesn't overwrite the first.

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