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Help, I followed the upgrade instructions and my website and galleries are no longer there.
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at echarlow@sunrise.ch to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Help. chrisharlow.photography
Last edited by swisschris (2018-10-30 00:17:44)
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Can you post a link to where your site should be?
did you upload the unzipped contents of your download to the root of your site?
Are the index.php and .htaccess files in their proper locations?
The index.php and .htaccess files in the root of the unzipped download file need to go in the root of your site.
There are also index.php and .htaccess files in the backlight/ folder of the unzipped download. Those need to be in the backlight/ folder of the site.
Did you happen to remove the galleries/ folder?
Did you happen to remove the /backlight/data/ folder?
Ben will likely need FTP access to troubleshoot. Consider emailing him that information.
http://community.theturninggate.net/profile.php?id=101
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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Thank you Rod for your reply.
Can you post a link to where your site should be?
My site is www.chrisharlow.photography
did you upload the unzipped contents of your download to the root of your site?
Yes
Are the index.php and .htaccess files in their proper locations?
I suppose so
I will gladly give FTP access to the site. Where can I find Ben's email for this?
Best regards, Chris Harlow
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Ben's email link is on his profile page, just follow the link in my previous response.
have you logged into Backlight yet and gone through the settings?
After making settings, also try going to the Backlight Modules page and perform any updates that are available.
Go to the main Backlight dashboard under Special Links and try clicking Update Backlight Index Files as well as Update Album Files.
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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Thanks Rod, if I follow the link I get:
Info
You do not have permission to access this page.
I can log in to backlight and gone through the settings but I don't understand most of them.
kind regards,
Chris
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that's strange. the user page is open to all as far as I know. Anyway, his email address is ttgben@somethingchanged.com
The site url settings are the important ones for now.
did you click on the links under Special Links that I mentioned?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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Are the index.php and .htaccess files in their proper locations?
I suppose so
Hi Chris,
Are you able to verify this? The .htaccess file may be invisible by default, so you would need to set your FTP client to show invisible files. This is usually done via the View menu or Preferences, depending on the FTP client.
I can see that /backlight is accessible on your site, so it would seem to be the case that the problem is with either or both of the index.php file, or the .htaccess file. Please ensure both are in place; or maybe just upload fresh copies.
Have you tried to publish any galleries yet, either from Lightroom or from within Backlight? Have you had any problems with that?
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I see your site is back. What was wrong?
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It just needed the main index.php file to be uploaded
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Thanks, Ben.
Randy
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Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at service@webmailer.de to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
I aleredy checkt several times that I used the index.php and the .htaccess files from the Zip File Backlight 2 Installer 105
I checkt the Root files and also the files inside of backlight.
After I start the www.kurth-dueren.de/backlight/installer
Then I get after putting in my e-mail address and the order code the message which you can see above.
I did not delete any files in the gallery folder.
Best regards
Dieter
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As above, I suggest emailing Ben with FTP access credentials
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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Any news. I wrote an e-mail to Rod and Ben, but I did not get any answer till now. My website is now already two days down.
Does anyone know when it will be fixed, because otherwise I will put the copy of the old page to the Server.
Thank you for your information and for your effort.
Best regards
Dieter
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Hi Dieter, I'm looking into it now. Several customers using Strato are facing the same problem, and I don't yet have a solution. It doesn't help that Strato support is not helping us with network diagnosis.
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Hi Dieter, I have taken a look at your site. It is not able to connect to https://get.theturninggate.net
The installer tries three approaches to connect, and all three fail. Trying the connection with another URL, such as https://somethingchanged.com, does work.
I have written a small test script that I've placed on your server. I will email you the URL. Trying it with ?url=https://somethingchanged.com returns the page at somethingchanged.com. Trying it with ?url=https://get.theturninggate.net/ or even ?url=http://theturninggate.net fails
The test script and URLs that I've emailed you can make a good demonstration to share with Strato support.
What we need to do is get Strato to run a network diagnosis command to determine where the connection fails. This command is traceroute, and only the server support will have the right access to run it. As an example, when I run it from my laptop I get the following response:
ben@MacBook-Pro ~/temp $ sudo traceroute get.theturninggate.net
traceroute to get.theturninggate.net (70.32.80.218), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 1.380 ms 1.151 ms 1.086 ms
2 * * *
3 58.160.248.130 (58.160.248.130) 14.108 ms 12.180 ms 16.070 ms
4 bundle-ether4.win-edge902.melbourne.telstra.net (203.50.76.8) 12.947 ms 21.937 ms 9.416 ms
5 bundle-ether12.win-core10.melbourne.telstra.net (203.50.11.111) 14.283 ms 26.477 ms 14.323 ms
6 bundle-ether12.ken-core10.sydney.telstra.net (203.50.11.122) 34.008 ms 24.706 ms 26.009 ms
7 bundle-ether1.pad-gw11.sydney.telstra.net (203.50.6.61) 24.630 ms 23.737 ms 25.793 ms
8 bundle-ether1.sydp-core04.sydney.reach.com (203.50.13.90) 30.679 ms 38.995 ms 23.901 ms
9 i-52.tlot-core02.bx.telstraglobal.net (202.84.137.101) 204.360 ms 202.671 ms 200.816 ms
10 i-91.tlot02.telstraglobal.net (202.40.149.177) 235.497 ms 203.622 ms 203.916 ms
11 l3-peer.tlot02.pr.telstraglobal.net (134.159.61.18) 167.096 ms
l3-peer.tlot02.pr.telstraglobal.net (134.159.62.14) 168.722 ms
l3-peer.tlot02.pr.telstraglobal.net (134.159.61.18) 168.210 ms
12 4.69.153.133 (4.69.153.133) 168.772 ms
4.69.153.117 (4.69.153.117) 167.703 ms
4.69.153.121 (4.69.153.121) 170.011 ms
13 4.53.230.102 (4.53.230.102) 168.285 ms 169.579 ms 201.330 ms
14 * * *
15 ip-148-72-32-16.ip.secureserver.net (148.72.32.16) 186.038 ms 187.082 ms 205.317 ms
16 ip-184-168-2-245.ip.secureserver.net (184.168.2.245) 264.873 ms 262.237 ms 263.689 ms
17 e1.4.as02.iad01.mtsvc.net (70.32.64.246) 265.975 ms 263.678 ms 283.167 ms
18 vzx1208.mediatemple.net (70.32.87.208) 360.138 ms 278.026 ms 257.925 ms
19 theturninggate.net (70.32.80.218) 262.640 ms 262.000 ms 277.135 msWe need Strato to run that command on your server and to provide us with the output. If the problem is on their end then they need to change their network settings.
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Dear Ben thank you for your effort
I tried to send you an e-Mail with the error Logs. But the Email was refused from your settings.
I think that it has to much information in the file to send it in the forum
Please let me know what is the next step.
From the support I got other frq.....
snout PHP Versions on my page the version 7.1 is installed and the recomendet version is 7.2.
Also Igot an frq about the PHP.INI file which is possible to have a lot of settings
I gave the Test connection file, witch you put on my server, to my son in law (Ihope this was ok) he is using a server from a other company. This is to test if the problem is at Strato settings or on a other reason. This information I will get on Sunday.
Now the big question is how to send you the error log of my server?
Thank you again for your effort.
Best regards
Dieter
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Hi Dieter, can you try zipping the log file? Or, if the email is still rejected, putting the zipped file on your server so that I can download it via FTP?
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Hi Ben
Again thank you for your effort.
The file is on my server in the root directory
The name starts with access_log
Best regards
Dieter
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Hi Dieter, thanks for the file. Unfortunately the access_log won't help diagnose this problem.
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Hi Ben I will do the test at the weekend, because I have to sit at my computer to test the different adresses.
Best regards
Dieter
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