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#1 2018-09-12 21:25:38

fotmaesron
Member
Registered: 2014-01-12
Posts: 33

after udate to backlight2 cant' open galleries

on www.ronnymaes.com the galleries do not open
Error:

Something went wrong
The album with id 4527 could not be found in GalleryDelegate.php on line 91


Ronny

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#2 2018-09-12 21:30:19

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: after udate to backlight2 cant' open galleries

Hi Ronny, what did you update from?  CE4 or Backlight 1?  Can you try logging into Backlight and clicking on Update Album Files on the landing page?

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#3 2018-09-12 23:51:17

fotmaesron
Member
Registered: 2014-01-12
Posts: 33

Re: after udate to backlight2 cant' open galleries

ugraded from Backlight1
I did all that
on my other website ronnymaaes.be all went well
ronnymaes.com not

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#4 2018-09-13 00:26:44

fotmaesron
Member
Registered: 2014-01-12
Posts: 33

Re: after udate to backlight2 cant' open galleries

atentication is ok but i can't change or make new albums
is there a way to clear all albums but keep the theme ?

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#5 2018-09-13 00:30:12

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: after udate to backlight2 cant' open galleries

you can delete albums from within Backlight, if that's what you're asking. Best practice is to delete them from Publisher in Lightroom (if that's where they were created)

have you tried updating the album files? (special link on the Backlight dashboard)


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#6 2018-09-13 00:43:35

fotmaesron
Member
Registered: 2014-01-12
Posts: 33

Re: after udate to backlight2 cant' open galleries

i see now that i can't update from lightroom with any of my sites?

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#7 2018-09-13 01:06:47

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: after udate to backlight2 cant' open galleries

Have you installed the latest TTG Publisher plugin for Lightroom?

The link to download it is on the Backlight > Admin > Backlight Modules page. Right at the top of the page.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#8 2018-09-13 02:39:53

fotmaesron
Member
Registered: 2014-01-12
Posts: 33

Re: after udate to backlight2 cant' open galleries

i did that,
now i did that again to make sure
the authenication is ok but i cant publish anything

unable to create a temporary file

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#9 2018-09-13 07:41:15

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: after udate to backlight2 cant' open galleries

Hi, can you provide me with a Backlight admin and FTP access via email so that I can look into this?

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