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#1 2018-09-11 00:57:16

pwpphoto
Member
From: Fairbanks, Alaska
Registered: 2012-12-22
Posts: 71
Website

White blank page after upgrade

So after upgrading I now have a blank white page. The dashboard works but nothing is displayed on the home page. I have tried reinstalling BL2 with no change. Using php version 5.6.37

the following line is in the .htaccess file
AddHandler application/x-httpd-php56s .php

www.pwpphoto.com


list of some error messages

[09-Sep-2018 20:05:02] PHP Warning:  require_once(./backlight/framework/Framework.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:05:02] PHP Fatal error:  require_once() [<a href='function.require'>function.require</a>]: Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:09:43 America/Denver] PHP Warning:  require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:09:43 America/Denver] PHP Fatal error:  require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:10:37 America/Denver] PHP Warning:  require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:10:37 America/Denver] PHP Fatal error:  require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:12:09 America/Denver] PHP Warning:  require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:12:09 America/Denver] PHP Fatal error:  require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:12:44 America/Denver] PHP Warning:  require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:12:44 America/Denver] PHP Fatal error:  require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:13:05 America/Denver] PHP Warning:  require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:13:05 America/Denver] PHP Fatal error:  require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:13:22 America/Denver] PHP Warning:  require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:13:22 America/Denver] PHP Fatal error:  require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:14:24 America/Denver] PHP Warning:  require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:14:24 America/Denver] PHP Fatal error:  require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:14:38 America/Denver] PHP Warning:  require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:14:38 America/Denver] PHP Fatal error:  require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:26:27 America/Denver] PHP Warning:  require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:26:27 America/Denver] PHP Fatal error:  require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:31:37 America/Denver] PHP Warning:  require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:31:37 America/Denver] PHP Fatal error:  require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:39:39 America/Denver] PHP Warning:  require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:39:39 America/Denver] PHP Fatal error:  require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:40:02 America/Denver] PHP Warning:  require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:40:02 America/Denver] PHP Fatal error:  require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:40:54 America/Denver] PHP Warning:  require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/pwpphoto/public_html/index.php on line 17
[09-Sep-2018 20:40:54 America/Denver] PHP Fatal error:  require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/php/56/usr/lib64:/usr/php/56/usr/share/pear') in /home2/pwpphoto/public_html/index.php on line 17

Last edited by pwpphoto (2018-09-11 02:00:12)

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#2 2018-09-11 02:48:50

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: White blank page after upgrade

Ben will need to take a look. To give him a headstart when he checks in, can you go ahead and send him FTP and Backlight admin credentials?


Matt

The Turning Gate, http://theturninggate.net

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#3 2018-09-11 02:57:42

pwpphoto
Member
From: Fairbanks, Alaska
Registered: 2012-12-22
Posts: 71
Website

Re: White blank page after upgrade

Will Do

Info sent to Ben

Last edited by pwpphoto (2018-09-11 04:42:43)

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#4 2018-09-11 04:24:58

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,624
Website

Re: White blank page after upgrade

Did you upgrade the album files? Backlight Dashboard > Update Album Files.

Based on your galleries code, I think you need to install the Okapi modules as well Backight2 > Admin > Backlight Modules > Okapi Web Modules > Install All.


Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

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#5 2018-09-11 04:40:46

pwpphoto
Member
From: Fairbanks, Alaska
Registered: 2012-12-22
Posts: 71
Website

Re: White blank page after upgrade

Yes I did the update of the albums and I have the Okapi modules installed

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#6 2018-09-11 05:55:42

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,624
Website

Re: White blank page after upgrade

pwpphoto wrote:

Yes I did the update of the albums and I have the Okapi modules installed

Good! I guess you have removed /backlight/framework|admin|cart|.. as per the upgrade instructions.


Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

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#7 2018-09-11 06:20:38

pwpphoto
Member
From: Fairbanks, Alaska
Registered: 2012-12-22
Posts: 71
Website

Re: White blank page after upgrade

Yes per the upgrade instructions I deleted everything from the backlight folder except the data and custom directories.

I did have the same issue as other where I needed to change the PHP version but after fixing that it installed.

I have also tried reinstalling it again (multiple times) to include clearing out the folder and putting the backup data and custom directories back in place.

Last edited by pwpphoto (2018-09-11 07:02:31)

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#8 2018-09-11 07:06:53

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: White blank page after upgrade

You haven't copied over the file index.php from the top of the installer file to the top of your website.  It's still the old one that's looking for the BL1 files.

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#9 2018-09-11 07:22:36

pwpphoto
Member
From: Fairbanks, Alaska
Registered: 2012-12-22
Posts: 71
Website

Re: White blank page after upgrade

With the included ,htaccess file and index.php file i get the following error

Something went wrong
Unable to find the module module-theater.

Have you removed this from backlight/designer/modules? If so, either copy the module back, or change the template used by this album. in EngineFactory.php on line 404

I have backed up the folder and I'm starting again from scratch without the theater module installed to see what happens. My home page does use the theater module so I suspect something will still be broken.

Last edited by pwpphoto (2018-09-11 07:24:14)

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#10 2018-09-11 07:27:07

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: White blank page after upgrade

Did my comment on index.php solve the problem?  The old Okapi Theater isn't part of BL2.  You'll need to install the latest Theater and design any old Theter pages using that.

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#11 2018-09-11 07:33:36

pwpphoto
Member
From: Fairbanks, Alaska
Registered: 2012-12-22
Posts: 71
Website

Re: White blank page after upgrade

Ben,
When I copy the included index.php file I get the following error

Something went wrong
Unable to find the module module-theater.
Have you removed this from backlight/designer/modules? If so, either copy the module back, or change the template used by this album. in EngineFactory.php on line 404

I'm currently trying a fresh reinstall/upgrade - Same issue I keep getting the above error message after the fresh reinstall

Ok after the reinstall I removed the slideshow from the home page and the webpage loads now. When the slideshow using the theater module is included that is when I get the 404 error

Last edited by pwpphoto (2018-09-11 07:42:29)

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#12 2018-09-12 04:31:16

pwpphoto
Member
From: Fairbanks, Alaska
Registered: 2012-12-22
Posts: 71
Website

Re: White blank page after upgrade

Ben,
It's working now I had to redo (update) the slideshow to get rid of the 404 error. I had everything working until the update to day and now the theater mode seem to have stopped working.

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#13 2018-09-12 07:18:53

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: White blank page after upgrade

In what way is it not working?  Please provide details with a link.

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