Website slow

volvoxturbo · 2018-03-06 19:57:49

Hi all,

since a view weeks my website https://www.oliverblum.com is loading slow (loading time 1 min)
Strato support told me that there is file which slows down everything.
I deleted the whole site and installed a fresh backlicht + pages (latest)
Still slow with loading times of 17sec.

Any ideas before I change the provider???

Thanks a lot
Best regards,
Oliver

rod barbee · 2018-03-06 22:05:15

Did they tell you what the file is?

volvoxturbo · 2018-03-07 00:17:17

Rod,

I asked for that but instead he told me to download & check my log-file :-/
I opened the file but have no idea what to look for.

Shall I send you the file?

Best regards,
Oliver

volvoxturbo · 2018-03-07 00:20:51

by the way:

I use php 7.2. I tested my other domain http://oliver-blum.com with the same clean installation of backlight & pages and have no issues...

rod barbee · 2018-03-07 00:24:04

volvoxturbo wrote:

Rod,
I asked for that but instead he told me to download & check my log-file :-/
I opened the file but have no idea what to look for.
Shall I send you the file?
Best regards,
Oliver

No, I wouldn't know what to look for.

rod barbee · 2018-03-07 00:28:04

volvoxturbo wrote:

by the way:
I use php 7.2. I tested my other domain http://oliver-blum.com with the same clean installation of backlight & pages and have no issues...

php 7.2 has been causing problems for other users.
Here's one thread about it: http://community.theturninggate.net/vie … hp?id=8421

you could try reverting to php 7.1.2 or wait to see if Ben or Matt have any ideas.

volvoxturbo · 2018-03-07 00:42:42

Thank you Rod, I will try that now.
I wondering why oliver-blum.com loads faster than oliverblum.com

volvoxturbo · 2018-03-07 00:56:53

No difference after reverting to 7.1 :-/

and I am wondering why the speed is slow during the day but not in the night time (Europe) but only on https://oliverblum.com, hm...

rod barbee · 2018-03-07 01:22:17

the only difference I see between the two, is that the slower loading site is https.

I don't know what the performance differences are between http and https sites. Do the https sites have to load additional security stuff?

volvoxturbo · 2018-03-07 01:35:16

Exactly.
I dont think that the https loads additional security stuff. My other two websites rome-phototours.com and barcelona-phototours.com are also https sites with the same certificate but much faster also TTG Backlight version: 1.2.3 ???
Same Provider, same everything :-/

volvoxturbo · 2018-03-07 03:17:59

some news:

regarding to #2, the file is:
oliverblum.com/backlight/publisher/resource.php?template=6&extension=css&name=style which always redirects from http to https, I was told.

You can check here:-> tools.pingdom.com/#!/cgYmFY/https://oliverblum.com

Best regards,
Oliver

Last edited by volvoxturbo (2018-03-07 06:39:19)

volvoxturbo · 2018-03-07 19:31:16

No suggestions???

rod barbee · 2018-03-07 21:35:35

Maybe try clearing template cache?

volvoxturbo · 2018-03-07 22:55:53

Hi Rod thank you for your reply.

I cleared the cache several times with no effect (also the browsers cache).
Yesterday I called the support again and talked to a technician.
He told me that there are a lot of redirects from http -> https caused through the resources.php in the backlight/publisher folder (you can try by testing www.oliverblum.com at this test site: https://tools.pingdom.com).
There is a 301 redirect in the settings of my provider. No additional redirect in the .htaccess.
The settings on https://www.oliverblum.com are the same as on my other domain https://barcelona-phototours.com, also the same symantec ssl certificate.

I copied the whole website into another folder, changed the company & site url and used my other domain http://oliverblum-photography.com to test it without https. Everything fine.

so could the problem be the ssl certificate which is from symantec??? Or what else can I check???

best regards,
Oliver

rod barbee · 2018-03-07 23:10:58

All good questions for Ben.

rod barbee · 2018-03-07 23:43:40

You might try Googling the problem too. Seems like it’s common

volvoxturbo · 2018-03-07 23:48:43

do you have some keywords for me which I should google???

rod barbee · 2018-03-08 00:33:33

I just tried something like "ssl slowing site". Something like that.
You could also try "https slowing site"

volvoxturbo · 2018-03-08 00:38:52

thank you Rod, I'll give it a try...

volvoxturbo · 2018-03-08 03:52:33

I talked again to a technician, who told me that the failure is in the programmers php which will for what ever reson not correspond with the ssl certificate - I will not believe that because my other domains working fine with same certificates.

Hmmm :-(

rod barbee · 2018-03-08 06:04:07

And all your sites are using the very latest version of Backlight?

Regardless, I think this is something that Ben will need to weigh in on.

volvoxturbo · 2018-03-08 07:23:12

Yes Rod, TTG Backlight version: 1.2.3

in between I canceled the ssl certificate for oliverblum.com and everything is good - but the ssl :-(

Daniel Leu · 2018-03-08 07:30:30

In Backlight > Settings, all your page references use https and not http?

volvoxturbo · 2018-03-08 08:34:40

Hi Daniel,

all the page references used https, of course.
For now I decided switching back to http, works fine again but s..ks.

volvoxturbo · 2018-03-09 03:00:49

Hi all,

I am on https again with the (mostly) same 60 sec loading time

Community @ The Turning Gate

#1 2018-03-06 19:57:49

Website slow

#2 2018-03-06 22:05:15

Re: Website slow

#3 2018-03-07 00:17:17

Re: Website slow

#4 2018-03-07 00:20:51

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#5 2018-03-07 00:24:04

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#6 2018-03-07 00:28:04

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#7 2018-03-07 00:42:42

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#8 2018-03-07 00:56:53

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#9 2018-03-07 01:22:17

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#10 2018-03-07 01:35:16

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#11 2018-03-07 03:17:59

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#12 2018-03-07 19:31:16

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#14 2018-03-07 22:55:53

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