Community @ The Turning Gate

Support community for TTG plugins and products.

NOTICE

The Turning Gate's Community has moved to a new home, at https://discourse.theturninggate.net.

This forum is now closed, and exists here as a read-only archive.

  • New user registrations are disabled.
  • Users cannot create new topics.
  • Users cannot reply to existing topics.

You are not logged in.

#1 2017-07-03 03:43:31

Leuvenaar230
Member
From: Leuven, Belgium
Registered: 2015-08-17
Posts: 97
Website

Contact form problems

Weird, i installed the hot fix, and still have problems sending a message. When i leave the address field blank, message arrives, when i write something, no message anymore in my inbox. I can't even choose not to show the address field. Please help.
http://www.stevenlefebrefotografie.be/contact/

Offline

#2 2017-07-03 04:29:41

Leuvenaar230
Member
From: Leuven, Belgium
Registered: 2015-08-17
Posts: 97
Website

Re: Contact form problems

Weird, i don't know what happened, but the address field dissapeared, problem solved :-) . (maybe because i shut down the computer and did a restart?)

Offline

#3 2017-07-03 04:31:02

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Contact form problems

Some browser cache probably cleared. Glad it's working.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

Offline

#4 2017-07-03 08:59:25

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: Contact form problems

Leuvenaar230 wrote:

... When i leave the address field blank, message arrives, when i write something, no message anymore in my inbox ...

That's how it's supposed to work. It's not really an address field; it's a honey pot. So when spam bots read the page and attempt to auto-fill the form, they see the Address field and fill it in.

Visually, the field is hidden from visitors, so a human visitor would NEVER fill it in.

Therefore, if the address field is filled, we know the message is by a bot and we discard it.

The problem that the 1.2.0.a hot-fix addresses is that we updated the contact form for the 1.2.0, but in doing so accidentally unhid that field in the okapi modules. We apologize for that inconvenience.

It's important to us that our users receive all of their emails, which is why getting this hot-fix into users' hands as quickly as possible has been a priority for our weekend.


Matt

The Turning Gate, http://theturninggate.net

Offline

#5 2017-07-03 11:21:43

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Contact form problems

After applying the fix, the template cache needs clearing by visiting Designer > Templates > Clear Template Cache

Offline

Board footer

Powered by FluxBB