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#1 2016-12-21 06:53:08
- mikkelmand
- Member
- Registered: 2015-06-04
- Posts: 102
- Website
How do I reopen an album for feedback once it is closed for feedback?
How do I reopen an album for feedback once it is closed for feedback?
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#2 2016-12-21 07:34:25
Re: How do I reopen an album for feedback once it is closed for feedback?
In Client Response Settings You find the "Post Submission Actions" setting. If You choose "Clear Feedback in Browser", the Feedback will not be closed. The client may enter another feedback in another session.
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#3 2016-12-21 07:38:56
Re: How do I reopen an album for feedback once it is closed for feedback?
originally it is not meant to be reopened, but to be configured in the desired way from the start.
If You have a sort of client paying You 50€ for a session with 3 Prints included, You would like the feedback to be closed to avoid ambiguity in the prints they actually ordered.
If you have a client, for whom You do a complex job that requires continuous communication, You can leave the Feedback open.
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#4 2016-12-21 07:42:05
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: How do I reopen an album for feedback once it is closed for feedback?
but once it's closed, you can go to Backlight > Client Response > Feedback and use the filter to find the needed feedback.
Click on the Feedback Number, then click on Update Feedback
On the subsequent page, in the Status drop-down, change "closed" to "open"
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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