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Pages: 1
#1 2016-10-13 00:51:59
Error Message When Saving Template
When trying to save a template I'm getting an error:
Unable to save settings: Update query failed with error: SQLSTATE[HY000]: General error: 10 disk I/O error sql:
Update 'template_setting SET
template_id=\31\
modified=\2016-10-12 15:02:59\
value=\16\
WHERE template_id=31 AND
setting_id=\navigation.font_size\
params:
array () in PdoExtended.php on line 552
I have two websites, and the error happens on both when trying to save the templates. I've cleared the cache, and tried numerous times to save. It does save sometimes, but then reverts back to the error message.
Bob
bobleggettphotography.com
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#4 2016-10-13 03:18:08
- Daniel Leu
- Moderator
- Registered: 2012-10-11
- Posts: 1,624
- Website
Re: Error Message When Saving Template
Who are you hosting your site with?
Daniel Leu | Photography
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com
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#6 2016-10-13 07:00:38
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Error Message When Saving Template
Disk I/O error implies an issue with writing to the file itself, such as a full drive, or connecting to the drive.
We have found some performance issues on some Bluehost accounts related to network storage. Can you try the following steps to see whether that helps? Otherwise I suggest taking this up with Bluehost's technical support.
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#7 2016-10-13 08:56:50
Re: Error Message When Saving Template
Ben,
I made the changes you suggested. So far I haven't had any issues, while making changes to Backlight.
It was a little strange today, the settings would save multiple times, then the error would pop up. I would close Backlight, and reopen, sometimes that seemed to work, but often it didn't. Then later in the day, I didn't seem to have any issues. Like I said strange.
Thanks for your help,
Bob
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Pages: 1