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#1 2016-06-13 21:20:56

Bob L
Member
Registered: 2012-11-23
Posts: 62
Website

Identity Plate PNG File Issue

My identity plate png file is not always visible, it will often just show up as a thin blue line. It usually happens when I go to my galleries page, the strange thing is its visible when I go to the other pages, home, contact, about, etc. It doesn't reappear when I refresh the web pages.

It seems like it happens most often when I'm doing something in Backlight admin, and then open or have my website open.

If I clear the template cache it seems to fix the issue. But it will repeat if I work in admin again.

Bob

My website is www.bobleggettphotography.com

Last edited by Bob L (2016-06-13 21:21:44)

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#2 2016-06-14 17:48:04

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: Identity Plate PNG File Issue

Hi Bob,

Did you upgrade from 1.0.1 to 1.0.2? I wonder whether you might be seeing some issues relating to what we've discussed in our most recent blog post. Can you go through the steps outlined there and let us know whether that helps?
http://theturninggate.net/2016/06/13/ad … ght-1-0-2/

Cheers,
Matt


Matt

The Turning Gate, http://theturninggate.net

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#3 2016-06-15 09:32:39

Bob L
Member
Registered: 2012-11-23
Posts: 62
Website

Re: Identity Plate PNG File Issue

Matt,

I've made the changes outlined on the blog post, I"ll update you on the results.

Thanks for your help,
Bob

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#4 2016-07-06 22:56:06

Bob L
Member
Registered: 2012-11-23
Posts: 62
Website

Re: Identity Plate PNG File Issue

Matt,

I made the changes you suggested, but the problem persists. The blue line now only appears on the gallery page, home, contact, and about show the masthead logo. If I make any changes in Backlight, the line is gone, and the logo appears again. But if I logout, and close my webpages, then open my site back up again, the line is back, and the logo is gone. Also I've notice the breadcrumb icon is also not filling in properly.

The gallery page is http://justwalkingaround.com/galleries/

Bob

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#5 2016-07-06 23:03:44

Bob L
Member
Registered: 2012-11-23
Posts: 62
Website

Re: Identity Plate PNG File Issue

More info:

I just logged into Backlight with my website open. By just logging in, the blue line is gone, and the logo is back, also the galleries v icon is also appearing correctly.

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#6 2016-07-06 23:37:06

Bob L
Member
Registered: 2012-11-23
Posts: 62
Website

Re: Identity Plate PNG File Issue

Ok, I think I may have solved it.

Here's the masthead info when the blue line showed up.

<div class="masthead">
    <div class="content page__width">
        <a href="http://justwalkingaround.com/">

    

            <img src="http://www.justwalkingaround.com/galleries/travel/alaska/backlight/modules/okapi-core/static/galleries/backlight/designer/?c=page&a=image&p1=1" alt="Just Walking Around...." class="identity_plate" width="400" height="94" />

    

        </a>
    </div>
</div><!-- .masthead -->


And this is the info when I would login to Backlight:

<div class="masthead">
    <div class="content page__width">
        <a href="http://justwalkingaround.com/">

    

            <img src="http://justwalkingaround.com/backlight/designer/?c=page&a=image&p1=1" alt="Just Walking Around...." class="identity_plate" width="400" height="94" />

    

        </a>
    </div>
</div><!-- .masthead -->


I changed my logo gif to a different file in Backlight, and updated the settings. Logged out, and went to my galleries page, and it showed the logo correctly. Logged back in to Backlight, and changed it back to the orginal logo, and updated the settings. The blue line is gone, and my masthead img src is correct again.

Bob

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#7 2016-07-07 14:44:04

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: Identity Plate PNG File Issue

Sounds like cross-domain issues with the "www" in your web address. You can update your .htaccess file to resolve this. See here:
http://ce3wiki.theturninggate.net/doku. … _web_fonts


Matt

The Turning Gate, http://theturninggate.net

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