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#1 2015-06-26 01:05:18

alainbe
Member
From: Arlon, Belgium
Registered: 2015-04-24
Posts: 13
Website

Email not received

Hello everybody,

I have setup my website using CE4-TTG and am very happy with it so far.

I have one problem though: I don't receive the messages sent from my contact page. I found the following page which is helpful:

http://ce3wiki.theturninggate.net/doku. … ntact_form

One question: I can't find where to enter the email addresses as mention on point "5. Verify your receiving address; supply a FROM address"

Any help welcome.

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#2 2015-06-26 02:36:18

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Email not received

the CE3 wiki doesn't apply to CE4 since CE4 doesn't use Form-to-Email

If you're trying to use SMTP, then try the plain "email" option instead.

also try a forum search, you'll find several possible solutions there too.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2015-06-26 02:40:17

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: Email not received

Taking another step back and stating what will be obvious to many, just in case you haven't already seen it, email setup now occurs within the TTG-BE admin interface. If you haven't already done so, log in to TTG-BE and configure your mail options.


Matt

The Turning Gate, http://theturninggate.net

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#4 2015-06-30 22:40:54

alainbe
Member
From: Arlon, Belgium
Registered: 2015-04-24
Posts: 13
Website

Re: Email not received

Thanks for the feedback and sorry for not replying earlier but I have been away...

So, I set up my TTG-BE mail options as follows:

Site Email: my Google email adddress
Vendor Email: my Google email address

Mail Send Type: smtp
SMTP Host: smtp.gmail.com
SMTP Username: my Google email address
SMTP Password: my Google email password
SMTP Port: 465
SMTP Security Protocol: ssl

Now, when I try to send an email from my contact page, I get the following error message:

fsockopen(): SSL operation failed with code 1. OpenSSL Error messages: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed|#0 [internal function]: ErrorHandler::handleError(2, 'fsockopen(): SS...', '/htdocs/ttg-be/...', 125, Array) #1 /htdocs/ttg-be/framework/lib/SMTP.php(125): fsockopen('ssl://smtp.gmai...', 465, 0, '', 10) #2 /htdocs/ttg-be/framework/lib/PHPMailer.php(604): SMTP->Connect('ssl://smtp.gmai...', 465, 10) #3 /htdocs/ttg-be/framework/lib/PHPMailer.php(520): PHPMailer->SmtpConnect() #4 /htdocs/ttg-be/framework/lib/PHPMailer.php(413): PHPMailer->SmtpSend('Date: Tue, 30 J...', '--b1_a11f961102...') #5 /htdocs/ttg-be/framework/helpers/EmailHelper.php(115): PHPMailer->Send() #6 /htdocs/ttg-be/framework/helpers/EmailHelper.php(61): EmailHelper->sendEmailViaSMTP() #7 /htdocs/ttg-be/admin/application/delegates/ContactDelegate.php(67): EmailHelper->send() #8 /htdocs/contact.php(155): ContactDelegate->contact(Array, Array) #9 {main}|URL: /contact.php

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#5 2015-07-01 01:27:24

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Email not received

Ben has posted a possible solution to this a number of times on the forum. It has to do with making sure that you set up the email you're using so that the server knows it's legitimate.
http://community.theturninggate.net/post/28577/#p28577
http://community.theturninggate.net/post/27725/#p27725


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#6 2015-07-10 17:20:56

alainbe
Member
From: Arlon, Belgium
Registered: 2015-04-24
Posts: 13
Website

Re: Email not received

OK, thanks, I will try this.

I had seen these posts, but discarded them as I do not use Bluehost...

Last edited by alainbe (2015-07-10 17:24:02)

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#7 2015-07-10 18:01:20

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Email not received

Bluehost is only an example.  The advice should be useful for other hosts as well.

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#8 2015-07-12 00:21:13

alainbe
Member
From: Arlon, Belgium
Registered: 2015-04-24
Posts: 13
Website

Re: Email not received

Thanks a lot for your help. It works now!

:-)

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#9 2015-08-18 17:50:42

Leuvenaar230
Member
From: Leuven, Belgium
Registered: 2015-08-17
Posts: 97
Website

Re: Email not received

I'm sorry guys, but i'm not managing to get this working properly.
My email address from my hosting and @ ttg be admin is the same and stil i get all the weird symbols (see below)
The email address from my hosting is working in my mail program, so that's not the problem.
Any concrete advice?
Thanks!
Steven

fsockopen(): unable to connect to ssl://send.one.com:465 (Connection timed out)|#0 [internal function]: ErrorHandler::handleError(2, 'fsockopen(): un...', '/customers/d/3/...', 125, Array) #1 /customers/d/3/e/stevenlefebrefotografie.be/httpd.www/ttg-be/framework/lib/SMTP.php(125): fsockopen('ssl://send.one....', 465, 110, 'Connection time...', 10) #2 /customers/d/3/e/stevenlefebrefotografie.be/httpd.www/ttg-be/framework/lib/PHPMailer.php(604): SMTP->Connect('ssl://send.one....', 465, 10) #3 /customers/d/3/e/stevenlefebrefotografie.be/httpd.www/ttg-be/framework/lib/PHPMailer.php(520): PHPMailer->SmtpConnect() #4 /customers/d/3/e/stevenlefebrefotografie.be/httpd.www/ttg-be/framework/lib/PHPMailer.php(413): PHPMailer->SmtpSend('Date: Tue, 18 A...', '--b1_16ff40eced...') #5 /customers/d/3/e/stevenlefebrefotografie.be/httpd.www/ttg-be/framework/helpers/EmailHelper.php(115): PHPMailer->Send() #6 /customers/d/3/e/stevenlefebrefotografie.be/httpd.www/ttg-be/framework/helpers/EmailHelper.php(61): EmailHelper->sendEmailViaSMTP() #7 /customers/d/3/e/stevenlefebrefotografie.be/httpd.www/ttg-be/admin/application/delegates/ContactDelegate.php(67): EmailHelper->send() #8 /customers/d/3/e/stevenlefebrefotografie.be/httpd.www/contact.php(63): ContactDelegate->contact(Array, Array) #9 {main}|URL: /contact.php

Last edited by Leuvenaar230 (2015-08-18 17:54:29)

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#10 2015-08-18 18:06:01

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Email not received

The chances are that sending via SMTP from your host isn't allowed.  Have you tried using 'mail' instead of 'smtp'?

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#11 2015-08-18 21:00:15

Leuvenaar230
Member
From: Leuven, Belgium
Registered: 2015-08-17
Posts: 97
Website

Re: Email not received

I did try, but didn't saved it with as consequence it didn't work. But now it works wonderful. Great support, thanks!

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