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#1 2019-10-09 04:30:37

tz.1
Member
Registered: 2013-03-07
Posts: 15

Page broken when not logged in as admin - template does not load ?

Dear Rod,

If I go to my page https://zoller.me/photo/fotografie/ everything looks fine. If I want to view the images e.g. on "Washington", a broken page appears.

https://zoller.me/photo/fotografie/washington/

When I log in as admin in a new window of the same browser, the page displays as normal, the template must therefore be available and works. When I log out, again, the page is broken and only links to the images appear.

It seems that if logged out the system does not load the style of the page. I cannot rememver having anything changed recently except for uploading a new album.

Another error message shows "Unable to find pageTemplate with ID 1. Try updating the selected template for the application. in EngineFactory.php on line 36" - how can I update the template ?

What is the problem ?

Thanks.

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#2 2019-10-09 04:47:17

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Page broken when not logged in as admin - template does not load ?

sounds like this problem: http://community.theturninggate.net/vie … p?id=10429
Ben will need to take a look.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2019-10-09 09:41:47

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Page broken when not logged in as admin - template does not load ?

Looking into this, what have you set for your Site URL?  It should be set to https://zoller.me/photo/
If not, then change it to https://zoller.me/photo/ and clear your template cache (Designer > Templates > Clear Template Cache).

If that doesn't solve the problem, then please email me a Backlight admin login, and FTP access so I can look further into it.

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#4 2019-10-10 03:20:59

tz.1
Member
Registered: 2013-03-07
Posts: 15

Re: Page broken when not logged in as admin - template does not load ?

Thank you; I did as recommended in http://community.theturninggate.net/vie … p?id=10429

I updated the index files, the album files and cleared the template chache.

This solved the problem. Still uncertain why this occurred in the first instance, as I have not changed anything to the existing and running installation except for adding an album. The main URL was set correctly already before.

For the moment it is running well, I will get back if the problem occurs again. I have the feeling that for some reason the site is now responding much faster than before.

Thanks for helping.

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