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#51 Re: Backlight Support » Can't update this collection error » 2017-12-03 07:36:31

Ben wrote:
hjrw wrote:

They are now thinking it has something to do with modsec which cannot be changed unless I move to a private, rather than shared server.

Which is why I am hesitant to provide any support for connectivity issues on GoDaddy. This modsec rule has been blocking legitimate use of our customers websites for years. I first encountered it with a third party Gallery plug-in a decade ago.

Can you please do your best to find out exactly what modsec rule is being triggered? By exactly, I mean the rule number and rule itself.

I'll try...  they seem to keep it as a 'security feature.'  Do you know if Backlight or Lightroom sends the images to the server one at a time or in a 'batch?'  It appears that I am hitting some kind of limit of the maximum number of hits to the server over a 15 minute window.  There does not seem to be a way to determine how long the block stays in effect, other than it appears that every time I try and fail, it extends the lockout.  I still cannot upload.  They think it may be 24 hours.  With the old server it was 60 seconds...

#52 Re: Backlight Support » Can't update this collection error » 2017-12-03 06:46:21

Thanks for the advice.  I'm about to start to make the switch.  I have until 2022 on my GoDaddy hosting, so I will check with them or maybe drive over to their office, since they are across town from me.

#53 Re: Backlight Support » Can't update this collection error » 2017-12-03 05:32:38

I spoke too soon.   The upload stopped at 147 images, and I cannot upload any more.  Been on the phone with GoDaddy for over an hour while they try to see what happened.  I ran into some kind of limit with GoDaddy last night. 

Question.... if the upload was terminated abruptly, could that corrupt the server-based database?

They are now thinking it has something to do with modsec which cannot be changed unless I move to a private, rather than shared server.

Question 2.  If I get a minimal hosting configuration from, say Bluehost, can I FTP my website back to GoDaddy and have it work?  Or does it need to be created on the hosting server?

#54 Re: Backlight Support » Can't update this collection error » 2017-12-02 17:29:37

Latest update

I removed backlight files from server.  Copied the new set from the latest update that I received tonight.  Set it up again.  I disabled then reinstalled TTG-Publisher.lrplugin using the Plugin Manager.  It authenticated.

I have been able to publish 30 or so images so far to the server (still uploading).  I have no idea what was wrong before.  Have no idea if  the new release fixed something or if my original installation was corrupt.

I noted that the sidebar on the left of the home screen is no longer present in the new version.

Thanks for all the help.  Please let me know if anything in the new release might have fixed my issue or if it was just a corrupt original installation.

Thanks again
Herschel

PS  I now have 120 images uploaded...

#55 Re: Backlight Support » Can't update this collection error » 2017-12-02 06:59:56

Daniel.  Using the Web module and a custom FTP server pointing to my server with a new album works using either my internet connection or a Verizon hot spot connection. 

Using Backlight Publisher instance does not work either with my regular internet connection or using a Verizon hot spot connection.

#56 Re: Backlight Support » Can't update this collection error » 2017-12-02 05:11:00

I noticed that I still have several CE4 Publisher instances installed in LR.  Could this be an issue?  I thought that the various instances were independent

#57 Re: Backlight Support » Can't update this collection error » 2017-12-02 05:04:59

I am able to upload to the server using the Web module and the Verizon hotspot

#58 Re: Backlight Support » Can't update this collection error » 2017-12-02 04:59:51

I tried using a Verizon hotspot connection and got a badServerResponse error 12152

When I go back to my wired connection, I get error 12031 again (immediately)

I also created a new album to try the hotspot connection.  Still get the error 12152.

#59 Re: Backlight Support » Can't update this collection error » 2017-12-02 04:52:41

I still have CE4 and an older version of CC on my laptop.  I could set up my phone as a hotspot and try on the desktop in WiFi through cellular vs wired internet

#60 Re: Backlight Support » Can't update this collection error » 2017-12-02 04:24:40

Here is an update.  I am able to set a custom FTP server in the Web module and successfully upload to my server.  I still cannot publish using the Backlight publisher.

Ben, have you removed your album from my server?  I cannot see it anymore.

Suggestions?

#61 Re: Backlight Support » Can't update this collection error » 2017-12-01 18:23:51

Ben
When I created a new album in the Publisher instance for your server, I got no error messages (item 3).  I published several images to your server, then added additional images to the Publisher instance.  I was able to publish a total of 19 images to your server with no errors (done in 2 publisher sessions).  I can see them at http://backlight.somethingchanged.com/g … album-ttg/.

So at this point, it does not appear to be the server, but something related to Lightroom, my TTG installation, or some quirk in my network.  I am running a gigabit fiber based internet, and tonight was getting approximately 685mbps upload speed.

The TTG installation that I have is incomplete.  I was following the install video and stopped at the publish the first album step at this point.  So the full suite is not yet installed.

Thanks again
Herschel

#62 Re: Backlight Support » Can't update this collection error » 2017-12-01 15:47:31

In the past, I had issues with DoS errors and would wait a minute and could continue.  They corrected that issue.  Now I can initially send about 3 images in a NEW album, then no more with an instantaneous time out error.  You were able to upload to the GoDaddy server successfully, so shouldn't that rule out there end of the issue?

#64 Re: Backlight Support » Can't update this collection error » 2017-12-01 03:47:58

Daniel Leu wrote:
hjrw wrote:

Ben...

I changed the API to your server.  It authenticated.  I tried to upload some images and got a different error message,

For this test, did you create a new album?


No I did not...  I'll try that

That worked with no errors

I created a new album to send to my server, and 4 images were sent.  Then I get the error 12031 as before.

#65 Re: Backlight Support » Can't update this collection error » 2017-12-01 01:42:40

Ben...

I changed the API to your server.  It authenticated.  I tried to upload some images and got a different error message,

"Can't update this collection.  Unable to perform action: uploadRendition.  The album could not be found for id71468" 

I get this error immediately after LR completes the "Preparing to export..." message.

Since you were able to upload an album to the GoDaddy server, can we rule that step out at this time?

#66 Re: Backlight Support » Can't update this collection error » 2017-11-30 11:04:54

Settings will not allow me to change the API key.  It says it is saved, but it fails the authentication.  After trying to authenticate and failing, if I re-enter the original key in the Publishing Manager that I set up initially, that one authenticates.

No files are newer than last night on the server...  so the backlight settings does not appear to be updating the server info

Going crazy here....

#67 Re: Backlight Support » Can't update this collection error » 2017-11-30 08:16:34

Ben

I get the expected message

status    "error"
message    "The page sent an action which was not available."

#68 Re: Backlight Support » Can't update this collection error » 2017-11-30 05:54:25

Daniel Leu wrote:
hjrw wrote:

Any suggestions?  I tried turning off my firewall but that didn't help.

Thanks
-Herschel

Looking at other users feedback regarding GoDaddy, the easiest solution seems to be to move to a different hosting company.


I am tied to GoDaddy for several more years.  The error I am receiving is instantaneous.  It appears to be something local to Lightroom using Backlight.

#69 Re: Backlight Support » Can't update this collection error » 2017-11-29 17:49:44

I have finally started my install of Backlight.  I am on GoDaddy. 

With CE4, I would get the well reported error caused by alleged denial of service errors.  However, I could upload 20-50 images, wait a minute and upload another set.  GoDaddy finally reset some limits specific to my IP address and subsequently I have had very few issues.

With Backlight, I was able to upload 3 images, then I received error 12031 ("network connection lost" and "the connection with the server was reset").  After that, Publisher immediately gives me the error as soon as it prepares the export.  I am unable to upload any additional images.  GoDaddy support does not see any issues with my upload and suggested that Adobe may be using too many (>4) connections to the server.

A workaround would be to be able to publish the gallery to a local folder and manually upload to the server with my FTP client.  I have no issues uploading any number of images to the server using FTP outside of Lightroom.  However, I presume that would make it difficult to update the images on the server without a total replacement of the gallery.

Any suggestions?  I tried turning off my firewall but that didn't help.

Thanks
-Herschel

#70 Re: Backlight Support » Backlight Publisher instance not showing up in LR CC. » 2017-04-06 03:28:23

Thanks!

That seems to have done it.  Now on to creating a gallery from my CE4 site

#71 Re: Backlight Support » Backlight Publisher instance not showing up in LR CC. » 2017-04-06 02:52:11

In LR, under Publish Services, they are TTG Publisher.  But the 3 instances that I had under CE4, with CE4 in their names (to the right of the colon) are the only TTG Publisher instances listed.  In the Plugin Manager, I see Publisher by the Turning Gate (enabled) and TTG CE4 Publisher (disabled)

#72 Re: Backlight Support » Backlight Publisher instance not showing up in LR CC. » 2017-04-06 00:49:41

Yes, it is enabled.  TTG CE4 Publisher is shown as disabled.  In LR, I see my 3 previous instances of the CE4 publisher.  One for stage, the main one for galleries, and one for an additional gallery type that I called Clubs.

#73 Re: Backlight Support » Backlight Publisher instance not showing up in LR CC. » 2017-04-06 00:13:42

I did install it as noted.  As I mentioned, it appears in the plugin manager but not in the publisher section of LR.

#74 Backlight Support » Backlight Publisher instance not showing up in LR CC. » 2017-04-05 14:04:01

hjrw
Replies: 8

I have finally gotten around to installing Backlight.  I have set it up per the video.  I added the publisher plugin, but it does not appear in the list of Publish Services.  If I try to add it again, it is present in the list of plug-ins, and listed as enabled.  But it is not shown in the LR Publish Services listing.

I still have CE4 installed with 3 publisher instances that do show up in LR Publish Services.  They do not appear in the Plug-in Manager.  Only one is listed as disabled.

Any thoughts?

#75 Re: CE4 Publisher » Images that will not publish » 2016-05-13 17:11:24

Just tried TIFF and they "Published" with no issue.  Strange! 

Thanks for the suggestion.  I was on the right track, just picked DNG instead

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