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Support community for TTG plugins and products.

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#401 Re: Backlight 2 Support » Error, refresh clears » 2018-09-29 11:15:59

Very much a Ben question, I am afraid. He's on vacation presently, but has been checking in at intervals. Hopefully he'll be along soon.

#402 Re: Backlight 2 Support » Goofy Lightroom error since updating to Backlight 2... » 2018-09-29 11:14:59

The Publisher plugin has changed very little, and we've not seen these problems locally. Please ensure you are using the most current version of the Publisher, downloaded from Backlight's Admin => Backlight Modules page. If problems persist, then you may need to reset Lightroom's preferences (unfortunately, a fairly standard troubleshooting step with Lr).

#403 Re: Backlight 2 Support » Client Response in Backlight 2 » 2018-09-29 11:13:05

The short answer is yes. However, if you have purchase the Client Response Add-on for Backlight, then you should have received an email containing upgrade discount code for the Client Response Add-on for Backlight 2. If you did not receive that email, then please email me and I'll get it to you.

#404 Re: Backlight 2 Support » Problems Upgrading from v1 - v2 » 2018-09-25 15:10:36

Get into the backlight/data/logs folder. The most recent log file will include the link, and you can use that link to reset the password.

#405 Re: Backlight 2 Support » Already have .htaccess & index.php!! » 2018-09-25 15:08:24

Open the downloaded ZIP file, copy ONLY the folders:

backlight
galleries

Run the installer as usual. I've just done this myself in a test, and Backlight installed correctly without the top-level index.php or .htaccess files.

#406 Re: Backlight 2 Support » Already have .htaccess & index.php!! » 2018-09-24 07:24:46

Do what Rod says. You should be just fine without the root-level .htaccess and index.php files, so long as you're not using Backlight to create pages.

#407 Re: Backlight 2 Support » Table color problem » 2018-09-23 04:51:37

Hi Ken,

I probably need to make this more clear in the interface. To use the striped colors, you need to apply the "table-striped" class to the table. For example:

<table class="table-striped">

	<thead>
		<tr>
			<td>Column 01</td>
			<td>Column 02</td>
			<td>Column 03</td>
		</tr>		
	</thead>

	<tbody>

		<tr>
			<td>Col 01, Row 01</td>
			<td>Col 02, Row 01</td>
			<td>Col 03, Row 01</td>
		</tr>		

		<tr>
			<td>Col 01, Row 02</td>
			<td>Col 02, Row 02</td>
			<td>Col 03, Row 02</td>
		</tr>		

	</tbody>

</table>

#408 Re: Backlight 2 Support » wrong lang attribute » 2018-09-23 04:47:27

Hit Admin => Languages, and make sure that German is designated as the Default Language. This should cause the page to load with the appropriate language profile.

#409 Re: Backlight 2 Support » Top Pallet Logo » 2018-09-23 04:43:39

Please check Admin => Backlight Modules to ensure you're running the latest updates. PHPlugins should be working in WP Theme.

#410 Re: Backlight 2 Support » Upgrade to BL2 on my blog didn't go as well as my regular sites » 2018-09-23 04:40:40

Thanks, Mark. Glad to hear you were able to find a solution. Strange issue, though. I guess there was something amiss with the Wordpress installation? This has been one the head-scratchier issues I've seen with Wordpress, and I think I'm still scratching my head as to what caused it in the first place.

PHPlugins should be working in themes with the latest updates. Check Admin => Backlight Modules to ensure you're on the latest.

If still not showing on the Home page, then what's different about the Home page, as compared to other pages that are working?

#411 Re: Backlight 2 Support » Offering many sizes for digital files AND ONLY allow purchase of one » 2018-09-23 04:32:40

At present, the cart is not set up for selling multiple sizes of downloadable files.

#412 Re: Backlight 2 Support » Installations running like clockwork » 2018-09-21 07:17:35

Thanks, Tom! Glad to hear things are running well for you. big_smile

#413 Re: Backlight 2 Support » Upgrade to BL2 on my blog didn't go as well as my regular sites » 2018-09-20 09:08:17

Like I said, perhaps send me your FTP details so that I can take a look? Backlight admin credentials might also be helpful.

#414 Re: Backlight 2 Support » pangolin Theater video template » 2018-09-20 09:06:18

In Backlight's admin, use Publisher to create a new album. Select a video-enabled template, and you will be able to set the Video ID by editing the album's settings. In this way, you should be able to create your video pages without using Lightroom.

#415 Re: Backlight 2 Support » pangolin Theater video template » 2018-09-20 07:47:15

Album Sets do not care the type of content they are listing, and expect to find a thumbnail in the designated place. The album set, being unaware whether or not the listed item is YouTube content, cannot get a thumbnail from YouTube.

#416 Re: Backlight 2 Support » Lightroom Plugin Issues » 2018-09-20 07:45:28

hursey wrote:

Okay.. it was the .htaccess files that were the issue in ALL of my problems.. the problem is they do not show up as files in the mac OS so there is no way to know they are there.. the only way I could get them was to upload the entire install folder and drag them to where they needed to go...Thanks!

The install instructions and our demonstration video both advise that you should use an FTP client, configured to display hidden files, precisely to avoid these types of issues.

#417 Re: Backlight 2 Support » Backlight 2 Template Designs from BL1 not working » 2018-09-20 06:47:03

You can delete them from the backlight/modules folder. They would be the folders beginning "standard-", such as "standard-page", "standard-album", etc.

#418 Re: Backlight 2 Support » Home page problems » 2018-09-20 06:45:17

To update embedded galleries, you should Clear Template Cache. This should be sufficient, rather than deleting your template. Also, I good first thing to try any time you're troubleshooting changes.

#419 Re: Backlight 2 Support » Backlight 2 Template Designs from BL1 not working » 2018-09-20 06:43:50

If you're using the original "Okapi" modules, then you will need to install them from Admin => Backlight Modules.

If using the newer "Pangolin" modules -- which we would prefer -- then the migration should not require any extra steps. Can you please confirm which you've been using?

#420 Re: Backlight 2 Support » Home page problems » 2018-09-20 05:50:50

Looks to me like you're using a Pym iframe to embed a page within another page, so ... stop doing that. Maybe you've selected the wrong thing to embed? Or maybe you need to take a closer look at the iframe's source page. I reckon you should not be putting an entire page, with header, into that iframe.

#422 Re: Backlight 2 Support » Upgrade to BL2 on my blog didn't go as well as my regular sites » 2018-09-20 03:41:11

I meant that I loaded your theme into my own Wordpress installation, and it worked. Can't say for certain, but seems like something else might be a problem.

#423 Re: Backlight 2 Support » Upgrade to BL2 on my blog didn't go as well as my regular sites » 2018-09-20 01:05:59

Don't know whether you got to click on my while I had your theme enabled, but the loop displayed without issue. As I was unable to reproduce the problem, I was unable to deduce anything about it. Might be useful to poke my head into your site via FTP?

#424 Re: Backlight 2 Support » Full Screen button on Galleria page not working » 2018-09-19 12:32:33

I just tried the full-screen button on one of your galleries, and it works perfectly.

#425 Re: Backlight 2 Support » BL2 Help page or Glossary? » 2018-09-19 12:23:00

"Pallets" are the two optional columns. There's the main column; in the 2-column layout, then you have the main column + one pallet, etc.

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