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Thanks Ben. Could you please be a little bit more specific, preferably an instruction with steps?
I should go to the control panel of my web hosting service and somewhere add my (vendor) e-mail as a trusted e-mail address? Is there a tutorial on how to do this?
I handle both my domain name and web server at the same web hosting service and I use the e-mail address, brev@parpersson.se, for a website, www.parpersson.se, that is saved on their servers. Hard to think that the e-mail address should be refused?
Thanks for replying so quickly. Though, the links you posted are for people who use the smtp settings for mail generation.
I stick with the setting "mail" (not smtp).
I don't get an error message saying that something went wrong.
PS. I cannot say that I know why you should use "smtp" over "mail". I was under the impression that "mail" should work right out of the box. As the client gets a confirmation mail and I don't, I assume there ought to be some setting that I haven't defined correctly. DS.
Hi,
Could you please help me to explain why I don't get a confirmation e-mail when clients submit their response?
I am running CE4.
I have entered my (vendor) e-mail in the TTG BE Settings.
Mail Send Type is set to mail.
Application Version for the TTG BE Admin is 2.0.4.
Application Version for the Client Response Gallery is 6.1.1.
Demo Mode is set to no.
I can see the submitted feedback when logged in under Feedback > View Feedback.
The client does get a confirmation e-mail when upon submission.
How come I, the vendor, don't get a confirmation e-mail?
Kind regards
// Pär
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