Community @ The Turning Gate

Support community for TTG plugins and products.


The Turning Gate's Community has moved to a new home, at

This forum is now closed, and exists here as a read-only archive.

  • New user registrations are disabled.
  • Users cannot create new topics.
  • Users cannot reply to existing topics.

You are not logged in.

#1 Re: Backlight 3 Support » Use of new function RSS Feeds » 2020-06-21 23:37:23

Please repost this new question to the new forum.

#2 Re: Announcements & Information » New Forum Trial » 2020-06-15 08:13:44

and a big plus (at least I hope so), far fewer spam posts.

and hopefully a better search function too

#4 Re: Backlight 2 Support » URL's for images in albums are changing! » 2020-06-12 21:57:57

Permalinks are in Backlight 2 as well.

with the slideshow presentation, click on thumbnail to open the large image. click on Image menu (on the right hand side) and you’ll see a “linked chain” icon, that’s the permalink icon.

#5 Re: Backlight 3 Support » Unable to perform action: getSetupForTemplate » 2020-06-12 14:10:34

your albums need the database too. Did you also copy over the backlight/data folder?

#6 Re: Backlight 3 Support » Something went wrong The album with id 13900 could not be found ... » 2020-06-12 14:08:03

are you using the latest version of the Lightrooom Publisher plugin?

#7 Re: Backlight 3 Support » Unable to perform action: getSetupForTemplate » 2020-06-12 13:12:31

Sorry, I’m not sure what’s happening. This is more of a Ben question so I suggest waiting on him. He may need admin access to Backlight.

#8 Re: Backlight 3 Support » Purchase button on grid » 2020-06-12 07:06:31

you have two options for hiding the icon

1) in the album template under Thumbnail Grid > Grid Icons, look for the "Always display icons" setting. If this is set to off, the cart icon will only appear when a visitor hovers over the thumbnail.


2) use custom css to hide the icon.

if you want to use custom css and need help, just let us know.

#9 Re: Backlight 3 Support » Website down -- 500 Internal Server Error » 2020-06-12 02:22:03

It shouldn't overwrite those two folders, but you can always back them up to your computer and upload them after any re-installation if needed.

or just wait for Ben.

PS, it looks like the "Install Backlight 2" heading at the /backlight/installer/ page is normal if you've updated or are updating a site from BL2. I get the same thing on my site.

#10 Re: Backlight 3 Support » Website down -- 500 Internal Server Error » 2020-06-12 01:23:28

the link I sent was from your site. If you had BL2 installed and haven't updated to BL3, I suppose it would show Backlight 2. Either that or that detail didn't get changed with BL3

#11 Re: Backlight 3 Support » Website down -- 500 Internal Server Error » 2020-06-12 00:49:31

Try running the Backlight Installer again by going to the installer on your site:

If that doesn't resolve things, the Ben will need to take a look. He will likely need Backlight admin and FTP credentials.

#12 Re: Backlight 2 Customization » PHPlugin BL1 needs update to BL 3 » 2020-06-12 00:45:35

Is there anything else in these 2 folders, that should be used from Backlight3 ?

I don't think so.

#13 Re: Backlight 2 Support » URL's for images in albums are changing! » 2020-06-12 00:43:41

if you're using the slide show presentation in the Pangolin album, the generated page url may change due to the order of the images, but the image permalinks never change. So those are always SEO friendly.

Matt will need to comment on the overall SEO aspects of the slide show presentation.

But if you want urls that include the image file name, you can use the Single Image presentation.

#14 Re: Backlight 3 Support » Theatre » 2020-06-11 21:03:27

Dave C wrote:

Thanks for that. So where do I find the link for Theatre? And other add-ons?

the same place you purchased Backlight, from the “Get Backlight” link at the top of the TTG site

#15 Re: Backlight 3 Support » Website down -- 500 Internal Server Error » 2020-06-11 13:32:19

when you purchased a Backlight 3 you received a link to download the installer zip file. so it may be on your computer already.
Or you can find your order from the link on this page:
It may have got the exact name of the folder wrong, I’m going from memory.

#16 Re: Backlight 3 Support » Fatal error - backlight/framework/Framework.php » 2020-06-11 13:27:54

in the main Backlight dashboard try clicking on the Update Album Files link

make sure that both Backlight and the Lightroom Publisher plugin are up to date.

#17 Re: Backlight 3 Support » Website down -- 500 Internal Server Error » 2020-06-11 13:17:15

have you tried uploading the index.php file again?
it’s the one in the root of the unzipped Backlight-3-Installer folder. It needs to go in the root of your site.
the .htaccess file in the same location also needs to be in the root of the site

#19 Re: Backlight 3 Support » Stumped by the footer » 2020-06-11 05:46:26

try clearing browser cache. Both sites you linked to above are showing the italicized footer text.

#20 Re: Backlight 3 Support » Stumped by the footer » 2020-06-11 05:36:00

Are they both using the same page template? Same site or parallel sites?

#21 Re: Backlight 2 Customization » PHPlugin BL1 needs update to BL 3 » 2020-06-11 01:25:23

you need to update to the latest phplugins file found in your Backlight 3 Installer download. use the phplugins-pangolin-sample.php file. You'll find it in the backlight/custom/phplugins folder.

paste your functions into the new file.

Then you'll need to modify the functions
for example, this:

function ttg_navigation( $style, $path ) {

becomes this:

function navigation() {

You also may need to change the html in your code as some html structure has changed between BL1 and Bl2/3

see this: … hp?id=8966
and the phplugins documentation:

#22 Re: Backlight 3 Support » Theatre » 2020-06-11 01:01:07

Theater 1.2.5 was a Backlight 1 version. You'll need to get the current version.
Once you do, and assuming you use the same email address with which you purchased Backlight 3, it will appear in your Backlight Modules page. Just click on the Install link.

I do have, though, a Page Template named 'Theatre', but is of Type 'Pangolin Page'. When I try to design or create a page template, under Type there is no option for Pangolin Theatre, only Pangolin Page.

Theater will be an album template. Once you get it installed, click on Create New Template under Album Templates. Under Type, choose Pangolin Theater.

#23 Re: Backlight 2 Customization » Updating phplugins » 2020-06-10 21:55:04

first thing to do is used the latest version of the phplugins file found in your Backlight 3 Installer download under backlight/custom/phplugins

I'm going to assume you're using Pangolin templates, so use the phplugins-pangolin-sample.php file

Then you can use the same function with just one difference: the first line

copy/paste your function into the User Functions area of the new file.

Change the first line from:

function ttg_footer_bottom ( $style, $path ) {


function footer_bottom() {

Be sure to use a plain text editor when doing this.

save the file, giving it a new name and upload it to your site at /backlight/custom/phplugins/

Select your new phplugins file in the page templates Advanced Setup area

that should be it.

#25 Re: Backlight 3 Support » Cart package question » 2020-06-08 23:24:50

I just tried enabling offline digital purchase and was still unable to see, let alone add, any of my other products other than the standard "Print" product.

On the other hand it is apparently impossible to combine these 2 options "packages" and "immediate digital download in several resolutions"

It's not impossible. I have a package set up in one of my test sites that does this: … kage-test/

Ben will need to look into what's happening.

Board footer

Powered by FluxBB