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#1 2020-04-11 01:32:05

Andre
Member
Registered: 2017-06-06
Posts: 47

serverCertificateHasUnknownRoot

Hi everyone,
maybe some of the noble users encountered a similar problem. when trying to upload a photo via LR he receives the message:

Cant update this collection.

Error performing function.
Unable to complet the action.

"serverCertificateHasUnknownRoot" ... NativeCode 12038


I suspect that this may have something to do with the fact that I recently updated the certificate on the website on which the gallery is attached.

how could i fix it?

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#2 2020-04-11 06:44:17

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: serverCertificateHasUnknownRoot

Hi Andre, what’s the URL?

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#3 2020-04-11 06:49:08

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,624
Website

Re: serverCertificateHasUnknownRoot

Andre, I guess it is https://andrzejsichma.com/. There are many internal links still using http:// which looks like you didn't change your domain name in backlight admin to https://.


Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

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#4 2020-04-11 07:25:51

Andre
Member
Registered: 2017-06-06
Posts: 47

Re: serverCertificateHasUnknownRoot

Hi, the web is: www.arborysta.info.  - all the modules are up to date. But I do not change in admin panel. Should I change only the domain name from http:// to https://  ?  Or there are more things to change.

Thanks for quick reply
Andre

Last edited by Andre (2020-04-11 07:32:07)

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#5 2020-04-11 08:55:07

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,624
Website

Re: serverCertificateHasUnknownRoot

Andre wrote:

Hi, the web is: www.arborysta.info.  - all the modules are up to date. But I do not change in admin panel. Should I change only the domain name from http:// to https://  ?  Or there are more things to change.

Thanks for quick reply
Andre

Yes, you need to change that. That should be all.


Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

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#6 2020-04-11 09:16:21

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: serverCertificateHasUnknownRoot

Hi Andre, you have the wrong certificate installed.  The certificate at arborysta.info is actually for panskieoko.com.  Is that a mistake you may have made, or something your host has done?  In any case, the correct certification for arborysta.info needs to be installed on your site, through whatever mechanism your host provides for doing so.

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#7 2020-04-12 04:32:31

Andre
Member
Registered: 2017-06-06
Posts: 47

Re: serverCertificateHasUnknownRoot

hi,
i will check all that afrer the long weekend. Panskieoko.com is my another domain and i had purchased certificate for it also. All the 4 certificated ware installed by the guys from server provider. I will contact them to change it.

thank you ffor all sugestions. Will report soon.

Andre

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