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#1 2020-03-25 22:30:31

bernard45
Member
Registered: 2015-08-18
Posts: 103
Website

Unable to access Backlight modules

I had this problem in the past, it was solved , and now again I can't access backlight modules.
I am using OVH in France.
I am currently at 2.0.10 , would like to update to 2.0.14
Error message :

Something went wrong

Backlight was unable to connect to https://get2.theturninggate.net. Please wait a few minutes and try again.

Thanks,
Bernard

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#2 2020-03-25 22:41:01

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,318
Website

Re: Unable to access Backlight modules

I’m able to connect to the server for updates. So it’s accessible.
Have you tried. Learning browser cache or using a different browser?

In another post you mentioned uploading files to the modules folder. Did you remove them?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#3 2020-03-25 23:02:04

bernard45
Member
Registered: 2015-08-18
Posts: 103
Website

Re: Unable to access Backlight modules

Hi Rod,
I have tried with another browser, same result.
Since last time when it worked, I changed nothing at all.
If I remember, it was solved last time by Ben moving the TTG server to another host.
We were several users hosted by OVH to have the same problem.
Bernard

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#4 2020-03-25 23:14:02

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,318
Website

Re: Unable to access Backlight modules

My mistake. It was someone else who uploaded into that folder.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#5 2020-03-26 01:26:55

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,537
Website

Re: Unable to access Backlight modules

Hmm... try to open the file /backlight/installer/env.php. If there is a define for https://get2.theturninggate.net/install/, change it to https://get.theturninggate.net/install/ and try the module update again.


Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

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#6 2020-03-27 00:45:52

bernard45
Member
Registered: 2015-08-18
Posts: 103
Website

Re: Unable to access Backlight modules

Hi Daniel,
Thanks, it's OK now!
Bernard

PS : BTW, do you know what's the problem ?

Last edited by bernard45 (2020-03-27 00:50:55)

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#7 2020-03-27 02:28:53

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,537
Website

Re: Unable to access Backlight modules

bernard45 wrote:

Hi Daniel,
Thanks, it's OK now!
Bernard

PS : BTW, do you know what's the problem ?

Great that it works for you! As far as I remember, get2 was a temporary subdomain used when Ben migrated the host to a new web service to mitigate the issues that you noticed before.


Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

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#8 2020-03-27 09:41:01

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,256

Re: Unable to access Backlight modules

get.theturninggate.net originally resided on the same server as theturninggate.net.  For an unknown reason, some hosts refused to connect to it.  Perhaps tellingly, those hosts that weren't able to connect would miraculously be able to connect after talking with their tech support and having them report there's nothing wrong they could see... still, connectively from those hosts was hit-and-miss.
get2.theturninggate.net was set up on a different platform.  Once we confirmed that this worked for all users, we moved get.theturningate.net to the new platform.  As far as we are aware, it has since worked without issue.

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#9 2020-03-27 20:41:01

bernard45
Member
Registered: 2015-08-18
Posts: 103
Website

Re: Unable to access Backlight modules

Thanks Daniel and Ben for your support.
Bernard

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