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#1 2020-03-25 05:44:23

eckart-bartnik
Member
Registered: 2013-06-14
Posts: 54

client response

Dear *,
I was trying to install the Client Response and uploaded the module-client-Response into the modules Folder on the Server where I can see it listed. But the Client Response does not appear under the Backlight modules in the admin. Can it be that it needs a Backlight 2 client Response module? I purchased mine 2016-08-16 with order 0011586734.
Thanks for help!
Best regards
Eckart

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#2 2020-03-25 06:08:35

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,317
Website

Re: client response

If you're using Backlight 2, then you need the Backlight 2 version of Client Response.
Be sure to remove what you uploaded before purchasing the latest Client Response add-on.

Once you do purchase Client Response, it will appear on the Backlight Modules page. Just click the Install button.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#3 2020-03-26 01:53:00

eckart-bartnik
Member
Registered: 2013-06-14
Posts: 54

Re: client response

Dear Rod, I just purchased Backlight 2 Client Response. I deleted yesterdays old Client Response module from the Server, downloaded from the Transactions.sendowl.com site, but received only a readme text file of 1 KB:
* Log into your Backlight Admin
    * Visit Backlight > Backlight Modules
    * Click on the Install link for Backlight 2 Add-on: Client Response

Under:
https://www.eckart-bartnik.de/backlight … t_modules/
there is no Client Response module.
I guess I have to get this onto the Server first?
But the download was missing it.
Big questionmarks in my brain.
Thanks for help!

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#4 2020-03-26 03:15:23

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,317
Website

Re: client response

All you need to do to install is visit  your Backlight Modules page and click on Install.
If you don't see Client Response on that page it could be that you used a different email address to purchase it than you used when purchasing Backlight 2.

You don't need to upload anything to the site.

If you used a different email address to purchase Client Response, you'll need to contact Matt and he'll straighten it out.
You can use the contact form on the support page.

more on installing add-ons here: http://backlight.theturninggate.net/doc … nd_updates


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#5 2020-03-26 04:37:45

eckart-bartnik
Member
Registered: 2013-06-14
Posts: 54

Re: client response

I contacted Matthews via the support. Since I did not change my E-Mail, this shouldn't be the Problem. I was wonderiong whether I should install Bakclight 2 again, but was afraid to overwrite my site.
Therefore, I will wait for Matthews reply.
Best regards
Eckart

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#6 2020-03-26 04:40:00

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,317
Website

Re: client response

Did you try logging out of Backlight and then logging back in?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#7 2020-03-26 14:46:11

eckart-bartnik
Member
Registered: 2013-06-14
Posts: 54

Re: client response

Matthew corrected the typo in my E-Mail for the order of Client Response - now it worked - Thanks for your help!
Best regards
Eckart

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