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#1 2019-11-08 02:06:15

Nigel_Phot
Member
Registered: 2015-04-15
Posts: 26

Can't access my Backlight

My account isn't recognised. It doesn't recognise my account. It says incorrect username or password. When trying to reset password it says No accounts were found for this Username and Email.
So I can't do anything!

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#2 2019-11-08 02:16:54

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Can't access my Backlight

What exactly are you trying to access? Your account on The Turning Gate site your own site at yoursite.com/backlight?

if Backlight, try using the username of Admin.

If that doesn't work, see this: http://community.theturninggate.net/vie … 637#p58637


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2019-11-08 03:33:59

Nigel_Phot
Member
Registered: 2015-04-15
Posts: 26

Re: Can't access my Backlight

I'm trying to access my site at http://www.nigelandrews.net/backlight/admin. I tried using username of admin to no avail.

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#4 2019-11-08 03:37:14

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Can't access my Backlight

then try Ben's suggestion in the link above


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#5 2019-11-08 03:59:40

Nigel_Phot
Member
Registered: 2015-04-15
Posts: 26

Re: Can't access my Backlight

But I can't as it won't let me? It doesn't recognise user or password.

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#6 2019-11-08 06:38:55

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Can't access my Backlight

I'm getting a 404 page not found error at your site. Have you changed anything?

If you try Ben's suggestion of visiting http://www.nigelandrews.net/backlight/installer , then try the default username and password
http://backlight.theturninggate.net/doc … tion_setup


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#7 2019-11-10 07:55:47

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: Can't access my Backlight

There's a documented process for retrieving passwords here:
http://backlight.theturninggate.net/doc … _passwords

The first user is always username "admin", with whatever password you created during setup. You may create additional users thereafter from within the admin area.


Matt

The Turning Gate, http://theturninggate.net

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