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#1 2019-06-21 22:32:46
All checkout mail (vendor and client) send to client mail (Resolved)
Hi,
During an order confirmation the email of the admin, the seller, and therefore mine is sent also on the email of the client.
Backlight is in live mode, I purge all caches (browsers, settings Backlight). The original mail settings have this problem, so I tried to configure with my own SMTP server but the problem remains the same. The domain of the site where Backlight is installed coresponds to the email domain. And in Backlight/Users/admin/edit there is the same mail as in Backlight setting.
And all module are up to date
I do not understand, an idea please?
Last edited by Nico3939 (2019-06-22 17:31:46)
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#2 2019-06-21 22:35:42
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: All checkout mail (vendor and client) send to client mail (Resolved)
I don’t quite understand the problem. Are you saying the Email is not being sent?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#3 2019-06-21 22:36:24
Re: All checkout mail (vendor and client) send to client mail (Resolved)
No, client receive both mail, admin and client mails
Last edited by Nico3939 (2019-06-21 22:38:56)
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#4 2019-06-21 22:41:35
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: All checkout mail (vendor and client) send to client mail (Resolved)
Three separate emails are being sent to the client?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#5 2019-06-21 22:42:37
Re: All checkout mail (vendor and client) send to client mail (Resolved)
Lol Rod, I'm not clear, sorry. Just 2 mails
the customer also receives the admin mail, and I received nothing
Last edited by Nico3939 (2019-06-21 23:01:01)
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#6 2019-06-21 23:43:05
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: All checkout mail (vendor and client) send to client mail (Resolved)
The client should receive a confirmation email if you’ve enabled that in Client Response Settings.
Have you checked spam folders for the email you’re not receiving?
Do you receive emails from your regular contact form?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#7 2019-06-21 23:48:32
Re: All checkout mail (vendor and client) send to client mail (Resolved)
Yes Rod,
With contact form no problem.
I've check my spam folder...nothing
When I test with another mail (temp mail, personnel mail or my wife mail) it is always the same, I don't received any order confirmation mail, but the customer received admin and customer mail.
It does not seem to me that a problem was before, I would suspect a Backlight update to be at the origin of this.
2 hours I check all the setting, erase custom php to see, check cart and Backlight setting...
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#8 2019-06-22 00:07:40
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: All checkout mail (vendor and client) send to client mail (Resolved)
This is for the Cart then? I thought it was for client response.
Does the email address listed for site email match an email address associated with the domain?
http://backlight.theturninggate.net/doc … mail_setup
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#9 2019-06-22 00:19:40
Re: All checkout mail (vendor and client) send to client mail (Resolved)
Yes for Cart module sorry,
Last edited by Nico3939 (2019-06-23 16:44:50)
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#10 2019-06-22 00:26:24
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: All checkout mail (vendor and client) send to client mail (Resolved)
have you tried using the "Mail" option for Mail Send Type?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#11 2019-06-22 00:29:09
Re: All checkout mail (vendor and client) send to client mail (Resolved)
Yes Rod,
The default setting was Mail at the beginning. When I noticed the error I put this SMTP settings of my server, but the problem persists
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#12 2019-06-22 00:29:54
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: All checkout mail (vendor and client) send to client mail (Resolved)
This will be something for Ben then.
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#13 2019-06-22 00:31:52
Re: All checkout mail (vendor and client) send to client mail (Resolved)
Ok Rod, thank you for your time
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#14 2019-06-22 01:58:23
Re: All checkout mail (vendor and client) send to client mail (Resolved)
I found that:
Backlight/Setting/Show advanced Setting/demo mode was set to yes
It was that !
I did not see this setting, the only one I saw was paypal Live or test.
This one was well hidden! 2 hours of research !!
once again, thank you Rod for your time!
Nico
Last edited by Nico3939 (2019-06-22 01:59:20)
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#15 2019-06-22 03:21:33
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: All checkout mail (vendor and client) send to client mail (Resolved)
Glad you found that one.
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#16 2019-06-22 08:06:49
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: All checkout mail (vendor and client) send to client mail (Resolved)
So well hidden that I couldn't find it myself when I went to look into this last night! I'm glad you solved it.
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#17 2019-06-22 17:34:55
Re: All checkout mail (vendor and client) send to client mail (Resolved)
so that reassures me Ben! I searched for hours tearing my hair, until I fell on it, I did not even remember having activated this option 
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