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#1 2019-02-11 04:15:29

theomolenaar
Member
Registered: 2012-12-11
Posts: 141

Error when trying to setup Backlight

I tried to install backlight 2. Copied the files to the server and filled in ordernr and email as said in the documentation. Nothing happened. Tried it several times.

In the server log:

10.02.2019 19:48:45 theomolenaar.nl [client 2a02:a442:8e00::] FastCGI: "/home/strato/http/fastcgi/rid/90/89/51959089/htdocs/backlight/installer/index.php" aborted: no response after 123 sec (idle timeout 120 sec)

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#2 2019-02-12 06:33:57

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,933

Re: Error when trying to setup Backlight

Strato websites seem to have intermittent issues in accessing our server at https://get.theturninggate.net.  This may just start working for you. If not, I suggest asking their technical support to investigate why your web server is not able to reach https://get.theturninggate.net

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#3 2019-02-15 05:55:16

theomolenaar
Member
Registered: 2012-12-11
Posts: 141

Re: Error when trying to setup Backlight

Ok i have contacted them. Offcourse it is not them. The tell me to set LogLevel debug (they googled it by the way) but cannnot tell me how to set that.

And to add this to the hraccess file:

<IfModule mod_rewrite.c>
  RewriteEngine On
  RewriteBase /
  RewriteCond %{REQUEST_FILENAME} !-d
  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteRule ^(.*)$ index.php?url=$1 [QSA,L]
</IfModule>


If I look in the htacces file in thebacklicht/installer map there is already something similar. It did not work however.

There also was a mattter of an old domain that pointed to the same root (multiple domains are  done with redirects and the redirect was gone), that might also have something to do with it. Or not I am guessing. Reparing that did not have any resuts. How can I get logging of what happens?. What php files are invoked by what  other php files etc. etc.

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#4 2019-02-15 09:32:03

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,933

Re: Error when trying to setup Backlight

The simplest test is to upload the content below into a new file called test_connection.php and call it with a URL like

 http://yoursite.com/test_connection.php?url=https://get.theturninggate.net

(changing yoursite.com with your actual site URL)

This code strips out all other Backlight code to demonstrate that your host is blocking the connection. 

<?php

if (!isset($_REQUEST['url'])) {
	die('usage: test_connection.php?url=[URL]');
}
	
$url = $_REQUEST['url'];
	
$body = @file_get_contents($url);

if (!isset($http_response_header)) {
	die('Unable to connect to the server: '.$url);
}

die('Connected and retrieved: '.$body);	
	
?>

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#5 2019-02-18 19:54:49

theomolenaar
Member
Registered: 2012-12-11
Posts: 141

Re: Error when trying to setup Backlight

Ok thanks

I reported that to Strato. Noo answer  yet, but suddenly it atarted working

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