Error- 'Client response is unavailable, please contact site owner...'

dunmain · 2017-11-01 22:36:27

Hello community,
When opening a client response gallery I am getting the error ''. The client response module is currently unavailable
Please contact the site owner for further assistance.'' and that would be me and i am none the wiser

It is on my website that I am in the process of setting up for non-wedding images www.main-perspektive.com. The client response gallery comes up on the website but then the error appears and the images are not selectable.

I checked the site in filezilla and at the address : -
/public_html/backlight/modules/module-client-response - there is the following folders .., admin, application, config, lib, .htaccess_disabled, index.php and module.xml . Is anything missing?

Would appreciate ideas. Cheers

rod barbee · 2017-11-01 22:45:13

is the folder 'client-response' inside the backlight/ folder? (not module-client-response/, client-response is a different folder)

what version of Client Response are you using?

If it's 7.1 or newer, have you also updated Backlight to version 1.2 or newer?

dunmain · 2017-11-02 17:34:45

Hello Rob, thanks , there is a folder backlight/client-response but it only contains index.php. In lightrooms plugin manager the ttg-publisher plugin is 3.0.4

Last edited by dunmain (2017-11-02 17:37:57)

rod barbee · 2017-11-02 21:02:18

What about your versions of Client Response as well as Backlight?
Your version of Publisher is out of date, but that may not matter depending on the version of Backlight your using.

dunmain · 2017-11-03 19:01:10

Oh dear its getting worse!

I tried to update to backlight 1.2.3 and followed the instructions pasted at the bottom of this message, now i get a 403 message at http://www.main-perspektive.com/backlight/admin/

Website www.main-perspektive.com is also Down, Message :

Something went wrong
Update query failed with error: SQLSTATE[HY000]: General error: 1 no such column: type sql: 'UPDATE `engine_view` SET `name`=\'content\', `type`=\'dynamic\', `path`=\'\', `rename`=\'\', `passthrough`=\'no\', `modified`=\'2017-11-03 09:57:53\' WHERE `engine_id`=\'83\' AND `view_id`=\'view.content\'' params: array ( ) in PdoExtended.php on line 551

I also update the plugin now on lightroom plugin manager and have a 'may not be working' message and if i try to update a gallery i get a popup window ' cant update this colection -unable to perform action: get setupFor Template. -Message SQLSTATE(HY000): gerneral error 1 no such column: pr. show-breadcrumb-for-children in PdoExtended.php on line 524'

Two things failed to copy over backlight/admin/index.php and /htaccess_disabled

What I did:

1. Remove and re-upload the following files and directories:

backlight/admin/
backlight/designer/
backlight/framework/
backlight/publisher/

backlight/modules/module-pages/
backlight/modules/okapi-core/
backlight/modules/pangolin-album/
backlight/modules/pangolin-album-set/
backlight/modules/pangolin-core/
backlight/modules/pangolin-page/

TTG-Publisher.lrplugin

Ben · 2017-11-03 20:56:05

Hi, have you completed the upgrade steps of logging into Backlight admin, then visiting each of the menu items:

1. Backlight (just click on the Backlight menu item)
2. Designer
3. Backlight > Publisher

Those steps complete the upgrade process. Which version are you upgrading from? 1.0.5 or earlier?

dunmain · 2017-11-04 00:46:12

I can't complete them as I cant get into/Backlight. I get a :

403 Forbidden
Please forward this error screen to www.main-perspektive.com's WebMaster.
Access is forbidden to the requested page:

Daniel Leu · 2017-11-04 01:14:30

Two things failed to copy over backlight/admin/index.php and /htaccess_disabled

The first file is essential! I would delete backlight/admin and re-upload the admin directory again.

dunmain · 2017-11-08 17:29:38

Hi Ben Hi Daniel, thanks for your replies. I have now replaced the index.php with the index.php from the backlignt update, but nothing has changed online, the website is still down.

Ben · 2017-11-08 19:05:27

Please provide me with FTP access via email so that I can look into this.

Community @ The Turning Gate

#1 2017-11-01 22:36:27

Error- 'Client response is unavailable, please contact site owner...'

#2 2017-11-01 22:45:13

Re: Error- 'Client response is unavailable, please contact site owner...'

#3 2017-11-02 17:34:45

Re: Error- 'Client response is unavailable, please contact site owner...'

#4 2017-11-02 21:02:18

Re: Error- 'Client response is unavailable, please contact site owner...'

#5 2017-11-03 19:01:10

Re: Error- 'Client response is unavailable, please contact site owner...'

#6 2017-11-03 20:56:05

Re: Error- 'Client response is unavailable, please contact site owner...'

#7 2017-11-04 00:46:12

Re: Error- 'Client response is unavailable, please contact site owner...'

#8 2017-11-04 01:14:30

Re: Error- 'Client response is unavailable, please contact site owner...'

#9 2017-11-08 17:29:38

Re: Error- 'Client response is unavailable, please contact site owner...'

#10 2017-11-08 19:05:27

Re: Error- 'Client response is unavailable, please contact site owner...'

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