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#1 2017-05-20 08:36:51

zerodotdash
Member
Registered: 2016-10-28
Posts: 6

Error: Unable to perform action - LR plugin

I am using LR CC, Backlight 1.1.1, and Client Response 7.02. Just this week, I started receiving the "Unable to perform action" error in LR whenever I try to publish or re-publish an album.  I also receive an error when I'm just checking the configuration settings of the plugin.

Below are excerpt from my log files when I "check authorization" from within the settings of the TTG Publish service in LR. 

ttg.log

2017-05-19 21:07:25 +0000, DEBUG	callRemoteAPI: http://xxxxxx.com/backlight/publisher/?parameters={"action":"checkAuth","galleryName":"galleries","version":"2.3.3"}&cs=3cdefe13e08ec513734e71413324d225
2017-05-19 21:07:26 +0000, DEBUG	callRemoteAPI result: {"status":"error","message":"The page sent an action which was not available."}

Publisher server app log

[19-May-2017 21:07:26] TRACE: ========================================== [  ] ==========================================
[19-May-2017 21:07:26] TRACE: $_REQUEST: Array(    [PHPSESSID] => i7i6prbi0f6h58rq9c1ttg4bg0)
[19-May-2017 21:07:26] TRACE: returning: {"status":"error","message":"The page sent an action which was not available."}

Any thoughts on what could have changed in my configuration to make this suddenly stop working?

Last edited by zerodotdash (2017-05-27 23:36:54)

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#2 2017-05-26 00:38:49

zerodotdash
Member
Registered: 2016-10-28
Posts: 6

Re: Error: Unable to perform action - LR plugin

No ideas??

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#3 2017-05-26 06:18:02

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,091

Re: Error: Unable to perform action - LR plugin

Not at 2am Melbourne time.

Can you provide us with the URL for your site, and email me a Backlight admin login using the Email link under my name?

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#4 2017-05-26 09:01:08

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,091

Re: Error: Unable to perform action - LR plugin

Perhaps a hiccup on your server?  The link that you posted authenticates:

https://zerodotdash.com/backlight/publisher/?parameters={%22action%22:%22checkAuth%22,%22galleryName%22:%22galleries%22,%22version%22:%222.3.3%22}&cs=3cdefe13e08ec513734e71413324d225

I am also able to attempt to authenticate from Lightroom (with the incorrect login message, as expected, since I don't know your API Key).

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