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#1 2017-02-04 05:05:09

New Member
Registered: 2017-02-03
Posts: 1

Not receiving emails from purchases


I recently set up the cart feature on the gallery, and I'm having trouble getting the email to work. When I test it out, I receive a conformation email as the customer, but I don't receive an email letting me know an order has been placed. I'm not sure if I need to set it up a specific way, or with a specific email?  I see that a personalization section and an email configuration section... do those emails all need to match up?

Thanks in advance.


#2 2017-02-04 06:40:39

rod barbee
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,192

Re: Not receiving emails from purchases

Orders should be sent to Vendor Email I believe.
What Mail Send Type are you using? If SMTP, try "mail"

If that doesn't help, take a look at this: … mail_setup
It's from the Backlight documentation but still applies to your ttg-be email set up.

this may also help: … ding_email

Just a user with way too much time on his hands., Backlight 2 test site, Pangolin test site


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