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#1 2016-12-18 09:39:42

eveall
Member
Registered: 2013-01-07
Posts: 99

Change Expirty Date

Hey guys, so i know how to change the expiry date on the backend.  But this does not affect previous orders.  I have someone who is requesting to access their purchases.  I went into the order in the back end and clicked to edit the purchase.  When i changed the expiry date area for each picture an click save, it wouldn't actually save and would just revert to the original expiry date.  Is there any way to change this after the fact?  If not, what can i do to allow the client to access their purchase?

Thanks,

Steve

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#2 2016-12-18 21:48:40

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,298

Re: Change Expirty Date

Hi Steve,  this works for me:
1. Visit Order > View Orders
2. Change the filter, if needed, until you can see the order
3. Click on the Manage link under Digital Purchases for the order
4. Click Edit for the digital purchase to change
5. Change the Expiry date
6. Click Save

Is that what you've been doing?  If that is the case, and the new date isn't been saved, can you email me a TTG BE admin login so that I can try and work out what's going on?

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#3 2016-12-20 04:33:21

eveall
Member
Registered: 2013-01-07
Posts: 99

Re: Change Expirty Date

Hi Ben,

That's what i was trying.  I think the problem might be that the order has already expired.  Every time I try that method, when i go back to the same picture it reverts to the previous expiry date.

Steve

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