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Pages: 1
#1 2015-08-19 20:38:46
- BarnieGilly
- Member
- Registered: 2014-06-17
- Posts: 13
Installing Cart and getting this error
Hi I am installing cart but getting this error
mkdir() [function.mkdir]: Permission denied|#0 /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/framework/helpers/GenericApplicationHelper.php(144): ErrorHandler::handleError('../framework/.....') #1 /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/framework/helpers/AuthHelper.php(58): GenericApplicationHelper::makeDataDirectoryIfNeeded('../framework/.....') #2 /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/framework/init.php(95): AuthHelper::handleSession() #3 /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/admin/index.php(17): require_once('/var/www/vhosts...') #4 {main}|URL: /ttg-be/admin/index.php
?? any suggestions please.
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#2 2015-08-19 21:17:40
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Installing Cart and getting this error
Hi Barnie, have you tried setting the permissions on ttg-be/data? I suggest trying 755. If that doesn't work try 777.
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#3 2015-08-19 21:49:13
- BarnieGilly
- Member
- Registered: 2014-06-17
- Posts: 13
Re: Installing Cart and getting this error
Thank you yes done but next error is
copy() [function.copy]: SAFE MODE Restriction in effect. The script whose uid is 10009 is not allowed to access /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/data/admin owned by uid 48|#0 /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/framework/helpers/GenericApplicationHelper.php(149): ErrorHandler::handleError('application/ske...', '../framework/.....') #1 /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/framework/helpers/GenericApplicationHelper.php(73): GenericApplicationHelper::makeDataDirectoryIfNeeded('../framework/.....') #2 /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/admin/application/helpers/ApplicationHelper.php(14): GenericApplicationHelper->checkSetup() #3 /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/admin/application/init.php(8): ApplicationHelper->checkSetup() #4 /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/framework/init.php(112): include_once('/var/www/vhosts...') #5 /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/admin/index.php(17): require_once('/var/www/vhosts...') #6 {main}|URL: /ttg-be/admin/index.php
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#4 2015-08-19 22:10:58
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Installing Cart and getting this error
Who are you hosting with? I suggest asking your host's support how to disable safe mode for your account.
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#5 2015-08-21 20:16:16
- BarnieGilly
- Member
- Registered: 2014-06-17
- Posts: 13
Re: Installing Cart and getting this error
Hi so safe mode disabled but now have
session_start() [function.session-start]: open(../framework/../data/sessions/sess_fnbeqgnuk772fhigpfqaege1a3, O_RDWR) failed: Permission denied (13)|#0 /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/framework/helpers/AuthHelper.php(64): ErrorHandler::handleError() #1 /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/framework/init.php(95): AuthHelper::handleSession() #2 /var/www/vhosts/horseyphotos.co.uk/httpdocs/ttg-be/admin/index.php(17): require_once('/var/www/vhosts...') #3 {main}|URL: /ttg-be/admin/index.phpUnknown: open(../framework/../data/sessions/sess_fnbeqgnuk772fhigpfqaege1a3, O_RDWR) failed: No such file or directory (2)|Unknown|0
Last edited by BarnieGilly (2015-08-21 20:22:12)
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#6 2015-08-21 22:39:16
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Installing Cart and getting this error
Who are you hosting with?
The next step is to try setting permissions on ttg-be/data/sessions to either 755 or 777.
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#7 2015-08-22 00:28:43
- BarnieGilly
- Member
- Registered: 2014-06-17
- Posts: 13
Re: Installing Cart and getting this error
Ok so progressing on I now have a blank page on http://www.horseyphotos.co.uk/ttg-be/admin/
and there are no errors in the error log
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#8 2015-08-22 00:32:26
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: Installing Cart and getting this error
again, who are you hosting with?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#9 2015-08-22 00:48:28
- BarnieGilly
- Member
- Registered: 2014-06-17
- Posts: 13
Re: Installing Cart and getting this error
Sorry yes
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#10 2015-08-22 06:26:38
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Installing Cart and getting this error
Blank pages are tricky, as the error occurs before our code has a chance to run and capture any errors.
Can you provide me with FTP access, using the Email link under my picture?
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