Community @ The Turning Gate

Support community for TTG plugins and products.

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#1 2015-08-20 03:44:58

hownice
Member
Registered: 2015-05-02
Posts: 21

HELP! Can't Login as Admin!

After a few days of tweaking I'm thrilled with the CRG/Publisher results, but suddenly I can't login as an admin, which means I can't assign client access or even view the gallery I just uploaded.  I'm able to view other galleries using the Client user name/password but can't get in as the admin.  I didn't intentionally change the password.  How do I get access?!!

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#2 2015-08-20 03:50:41

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: HELP! Can't Login as Admin!

first try retrieving your password:
http://ce4.theturninggate.net/docs/doku … _passwords


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2015-08-21 00:22:10

hownice
Member
Registered: 2015-05-02
Posts: 21

Re: HELP! Can't Login as Admin!

Tried it.  No luck... Thanks for the tip and good to know for clients.

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#4 2015-08-21 00:23:19

hownice
Member
Registered: 2015-05-02
Posts: 21

Re: HELP! Can't Login as Admin!

still can't get in as Admin...

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#5 2015-08-21 00:33:45

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: HELP! Can't Login as Admin!

then you'll need to provide a url.

can you get in as guest?

You might need to have Ben take a look via FTP.
http://community.theturninggate.net/user/101/


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#6 2015-08-21 06:17:30

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: HELP! Can't Login as Admin!

hownice wrote:

Tried it.  No luck... Thanks for the tip and good to know for clients.

The link is only useful for TTG BE logins.  If clients forget their passwords then your best option is to set the password again via the client management page.

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#7 2015-08-22 06:12:04

hownice
Member
Registered: 2015-05-02
Posts: 21

Re: HELP! Can't Login as Admin!

Restarted my computer and lo and behold... it works.  who knows what happened.
Thanks for the guidance.

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