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#1 2015-01-05 21:14:55

wendy
Member
Registered: 2013-04-10
Posts: 5

No order emails

Hello,

I have used the same gallery TTG CE2 for the last years. However since january I don't receive any orders and my customers don't receive an email with the order which they have placed.

I know there are updates, but I thought as mine is not linked to any payment or lab or whatever I will be safe just using it without doing updates. I am afraid of losing all my preset galleries if I update..

Hope someone can help! thanks

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#2 2015-01-05 21:18:25

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: No order emails

Hi Wendy, are you still using the CE2 Cart?  If so, have you changed the email settings, and what email settings are you using?  (mainly, 'mail' or 'smtp'?)

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#3 2015-01-05 21:52:02

wendy
Member
Registered: 2013-04-10
Posts: 5

Re: No order emails

I think my email setting have changed, I am checking with my webdeveloper what he has changed. Do I need to adjust something in CE2 for the communication settings too if I have?

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#4 2015-01-05 22:25:11

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: No order emails

Yes. in the CE2 Cart configuration in Appearance > COMPANY DETAILS
http://wiki.theturninggate.net/doku.php#ttg_ce2_cart


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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