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#1 2019-02-03 06:44:42

mad
Member
From: Arkansas
Registered: 2014-01-03
Posts: 154
Website

Internal Server 500 Error

Hi I am getting an Internal 500 Server Error; currently I am waiting for the System Administrator to get back to me about what Apache Error Log is saying but I have also went back to a previous backup and still getting the error. I check all the topics on this here and followed what could be the error but still no success.  It appears to be only happening to the Album/AlbumSets.  Is there something else I missed in the topics on here or maybe someone could take a look on my server.  Any help would be appreciated.

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#2 2019-02-03 07:20:30

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Internal Server 500 Error

Have you tried updating the album files? There's a link to do that under Special Links in the Backlight dashboard.

Be sure to post a link to your site too. Even though Ben usually tells us that those 500 Server Errors are tricky, he might be able to come up with something if he has a site to look at.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2019-02-03 07:22:43

mad
Member
From: Arkansas
Registered: 2014-01-03
Posts: 154
Website

Re: Internal Server 500 Error

Yes Already tried that  here is the link https://keylightphotography.us

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#4 2019-02-03 07:24:16

mad
Member
From: Arkansas
Registered: 2014-01-03
Posts: 154
Website

Re: Internal Server 500 Error

If Ben needs to contact me to log in here is my email as well: keylightphotography@gmx.com.

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#5 2019-02-03 07:30:14

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Internal Server 500 Error

To speed things up, you can email him Backlight admin and FTP credentials along with a link to this topic
http://community.theturninggate.net/profile.php?id=101


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#6 2019-02-03 07:47:09

mad
Member
From: Arkansas
Registered: 2014-01-03
Posts: 154
Website

Re: Internal Server 500 Error

done!!!!

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#7 2019-02-03 10:06:17

mad
Member
From: Arkansas
Registered: 2014-01-03
Posts: 154
Website

Re: Internal Server 500 Error

Hey, unless Ben did something; I think I got it working now.  I edited - touched every single .htaccess file and resaved them.  The site started working.  I have no idea which access file fixed unless Ben fixed something that I was not aware of.

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#8 2019-02-03 10:21:23

mad
Member
From: Arkansas
Registered: 2014-01-03
Posts: 154
Website

Re: Internal Server 500 Error

Also, I think I know what caused the error as well.  When I was creating a new Album Set and Albums I received a LR error getSetupForTemplate with the message: The album could not be found id: 263447 Please Edit this and try again.  Well of course it was not found I was creating them; but, it appears to have done something to the one or more of the .htaccess files.  Well that is the theory.

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