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#1 2018-10-07 04:29:07

mblanchette1
Member
From: Bedford, NH
Registered: 2012-10-15
Posts: 110
Website

Cart problem with PayPal

I've completed the upgrade to Backlight 2 quite easily, but my customers are unable to book workshops using the Cart (and I just realized that it's true of both my Backlight 2 sites). It goes through the motions in PayPal and then suddenly drops out of PayPal back into my site without ever completing the transaction nor giving an error. I've verified my PayPal account info at least 3 times. It almost seems like the interaction between the Cart and PayPal API has a glitch. Not sure where to start looking for this one. Ideas? I've reset the Cart several times to no avail and verified that the PayPal site was full operational at the time.

My site is here: http://www.bestofneworkshops.com/?page=maine. If I click on a workshop and press the BOOK IT NOW button, it goes through the PayPal motions then suddenly bounces and returns to the Cart page.

Last edited by mblanchette1 (2018-10-07 04:59:11)

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#2 2018-10-07 21:41:47

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,734

Re: Cart problem with PayPal

Thanks for raising this.  I've found the problem and fixed it.  It is related to the path coming back from PayPal.
If you update to Cart 5.0.3 (via the Backlight > Backlight Modules page) then this should be fixed.

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#3 2018-10-08 04:03:35

mblanchette1
Member
From: Bedford, NH
Registered: 2012-10-15
Posts: 110
Website

Re: Cart problem with PayPal

Fantastic! I appreciate the rapid fix. But now I'm getting message "The shopping cart is currently unavailable" every time I go to either website. Did I miss a step? I tried a full reinstall of the Cart and I still get the same message as soon as I open my website.

Last edited by mblanchette1 (2018-10-08 04:22:08)

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#4 2018-10-08 04:22:43

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,412
Website

Re: Cart problem with PayPal

After updating, did you clear the template cache? If not, use that item in the Designer menu, or click the link from the main dashboard.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#5 2018-10-08 04:25:29

mblanchette1
Member
From: Bedford, NH
Registered: 2012-10-15
Posts: 110
Website

Re: Cart problem with PayPal

Yes, I cleared the template cache several times and I continue to get the same error. Both my websites get the same error after updating.

Last edited by mblanchette1 (2018-10-08 04:26:43)

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#6 2018-10-08 05:12:06

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,734

Re: Cart problem with PayPal

Can you provide me with a Backlight admin login via email so I can look into this?

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#7 2018-10-08 06:27:46

mblanchette1
Member
From: Bedford, NH
Registered: 2012-10-15
Posts: 110
Website

Re: Cart problem with PayPal

Sure.

http://www.bestofneworkshops.com/backli … n/?a=login
Username: admin
Password: [deleted by Ben]

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#8 2018-10-08 09:22:25

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,734

Re: Cart problem with PayPal

Thanks.  I've updated your modules to the latest versions (via the Backlight > Backlight Modules) page, and that 'unavailable' error is no longer appearing.

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#9 2018-10-08 09:56:52

mblanchette1
Member
From: Bedford, NH
Registered: 2012-10-15
Posts: 110
Website

Re: Cart problem with PayPal

Thanks, sounds like some of the other modules were out of sync with Cart? I'll make sure to update all modules in my other site as well.

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