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#1 2018-05-04 07:23:20

MSampson
Member
Registered: 2018-02-21
Posts: 8

new user- pages still not loading

Having some trouble figuring this out... have designed some pages; home, about, contact, as in the directions, but they won't load (except a 'galleries' page). Went through the instructions- thought I'd done things right. Found .htaccess in the hidden files- got filezilla to work, just had an outside tech take a look. After much searching his comment was that "something is wrong in the instruction set so the pages won't publish". I'm at a loss.
www.marksampsonphotos.com/galleries if anyone wants to take a look. Just going to the nominal homepage brings up a HostGator 404 page.

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#2 2018-05-04 08:11:17

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 14,354
Website

Re: new user- pages still not loading

Did you purchase Backlight + Pages?

if so, have you uploaded the index.php and .htaccess files (found in your unzipped downloaded folder) to the root of your site?
backlight-download.jpg


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#3 2018-05-05 05:19:43

MSampson
Member
Registered: 2018-02-21
Posts: 8

Re: new user- pages still not loading

I went through the instructions to "show hidden files" on my Mac. Even so, an '.htaccess' file does not appear among the vast number of files in my 'TTGBacklight' folder, sitting on my desktop. Nor does it appear anywhere else.
In the root of my site, in /public_html, under 'backlight', I can see the 'index.php' file.
To complicate matters, at least in my mind, in /public_html there is an entry labelled "Compressed file 2...", a ZIP archive. No idea what it's doing there.

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#4 2018-05-05 05:26:49

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 14,354
Website

Re: new user- pages still not loading

To my first question: did you purchase Backlight + Pages. If so, what you'd see inside the unzipped folder that you downloaded would be the screen shot I posted above.
If you purchased Pages separate from Backlight, then the the index.php and .htaccess files would be inside the unzipped folder from that download.

I went through the instructions to "show hidden files" on my Mac. Even so, an '.htaccess' file does not appear among the vast number of files in my 'TTGBacklight' folder,

It shouldn't be among a "vast number of files". If you have Backlight + Pages it will be directly in the unzipped Backlight-Pages-123-Release4 folder

In the root of my site, in /public_html, under 'backlight', I can see the 'index.php' file.

That is not the index.php file I was referring to above. That file is for the Backlight app itself, and not for the pages that appear on your site.

To complicate matters, at least in my mind, in /public_html there is an entry labelled "Compressed file 2...", a ZIP archive. No idea what it's doing there.

That doesn't seem like it has anything to do with Backlight


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#5 2018-05-05 06:25:27

MSampson
Member
Registered: 2018-02-21
Posts: 8

Re: new user- pages still not loading

Yep, I purchased Backlight and Pages on 2/07/18.
Maybe I should re-download the software and start over.

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#6 2018-05-05 06:29:17

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 14,354
Website

Re: new user- pages still not loading

did the contents of the unzipped download folder look anything like the screen shot I posted above?

of that content, you should be uploading the following to the root of your site:

backlight/
galleries/
index.php
.htaccess


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#7 2018-05-06 04:21:35

MSampson
Member
Registered: 2018-02-21
Posts: 8

Re: new user- pages still not loading

In fact it didn't. Not at that machine now so can't yet show you what's there.
I'll go back to square one, and give it another try. Wish me luck-

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#8 2018-05-08 07:54:14

MSampson
Member
Registered: 2018-02-21
Posts: 8

Re: new user- pages still not loading

A big thanks to Rod Barbee for helping to finally solving this one!
Now I can begin to properly build the site...

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