Community @ The Turning Gate

Support community for TTG plugins and products.

You are not logged in.

#1 2016-09-11 02:28:49

jb1bp
Member
Registered: 2016-09-06
Posts: 6

publisher authenication error

I'm getting the following error message when trying to set up publisher in lightroom:
Error performing function.
Unable to complete the action.
Headers: { [error]=> {    [errorCode]=> "cannotFindHost"       [name]
=> "The server name or address could not be resolved
"     [nativeCode]=> 12007
       }
  }
any ideas?

Offline

#2 2016-09-11 05:32:45

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 623
Website

Re: publisher authenication error

What did you enter as API URL?


Daniel Leu | Photography   
DanielLeu.com

Just a user who loves to dive into techie stuff... and sometimes gets into trouble for that.

Offline

#3 2016-09-11 06:04:36

jb1bp
Member
Registered: 2016-09-06
Posts: 6

Re: publisher authenication error

Offline

#4 2016-09-11 06:34:55

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 623
Website

Re: publisher authenication error

I think there should be a '/' after publisher, eg http://jwbimages.com/backlight/publisher/


Daniel Leu | Photography   
DanielLeu.com

Just a user who loves to dive into techie stuff... and sometimes gets into trouble for that.

Offline

#5 2016-09-11 07:03:37

jb1bp
Member
Registered: 2016-09-06
Posts: 6

Re: publisher authenication error

My mistake it is http://jwbimages.com/backlight/publisher/ but still same error message

Offline

#6 2016-09-11 08:02:26

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,061

Re: publisher authenication error

That's a network error of some sort.  What do you see when you visit http://jwbimages.com/backlight/publisher/ in your browser? You should see a message such as 'The page sent an action which was not available.' (this is expected, as the URL doesn't take any action when viewed in a browser).
If you have the option to, can you try from either a different PC or network?  If using a laptop, then trying via a tethered mobile connection is another way of trying another network.

Offline

#7 2016-09-11 10:18:15

jb1bp
Member
Registered: 2016-09-06
Posts: 6

Re: publisher authenication error

I do see the 'The page sent an action which was not available.' message in my browser. I'm on a desktop so I can't easily change networks. I tried disabling my Norton firewall but that didn't help. I also tried installing and using the 500 px lightroom plug in and didn't have any issues using that one. Anything else I can try?

Offline

#8 2016-09-11 10:42:42

jb1bp
Member
Registered: 2016-09-06
Posts: 6

Re: publisher authenication error

User Error! I misspelled the URL address. The lesson for me is it doesn't pay to try this when tired. Thank You for the help and Daniel I enjoyed your website.

Offline

#9 2016-09-11 14:39:25

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 623
Website

Re: publisher authenication error

smile


Daniel Leu | Photography   
DanielLeu.com

Just a user who loves to dive into techie stuff... and sometimes gets into trouble for that.

Offline

Board footer

Powered by FluxBB