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#1 2016-06-09 17:28:00

lofty
Member
From: UK
Registered: 2012-09-26
Posts: 256
Website

Client Response Profiles

Hi Guys,

Looking to create a couple of Client Response Profiles fro different Clients/Galleries on my test site. Following the Documentation but cannot see the menu item to get to create them as per this from the Docs;

To create a feedback profile, in the Backlight admin menu, go to Client Response ⇒ Settings ⇒ Feedback Profiles.

All other settings, integrations and feedback work fine. All emails trigger etc.

Am I being Dumm again?

http://njp.kopstone.co.uk

Last edited by lofty (2016-06-09 17:30:42)

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#2 2016-06-09 17:34:08

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,081

Re: Client Response Profiles

Not clearly explained. Click on Client Response. The page will reload and you'll then find the Client Response menu has options. Does that help?

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#3 2016-06-09 18:43:44

lofty
Member
From: UK
Registered: 2012-09-26
Posts: 256
Website

Re: Client Response Profiles

Hi Ben,

I was expecting to see in Backlight Admin the following Menu Structure: Client Response | Settings | Feedback Profiles

I have the Client Response Menu and under that I have the following Quick Links: 'Settings', 'Clients', 'Feedback'.

Under the 'Settings' Quick Link I have the Client Response Settings.

I was expecting to see the Feedback Profile Setup Menu to create profiles for stuff like Options etc for each Client Profile as per here in the Backlight Docs: http://backlight.theturninggate.net/doc … -on_basics

But maybe I have misunderstood what I'm looking at?

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#4 2016-06-09 21:17:27

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,806
Website

Re: Client Response Profiles

After getting to the Client Response Dashboard, hover over the Client Response menu item and then navigate the menu to Settings > Feedback Profiles

cr-feedback-menu.gif


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#5 2016-06-09 21:39:43

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,613
Website

Re: Client Response Profiles

I think you just sold me on SnagIt, Rod.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#6 2016-06-09 21:48:26

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,806
Website

Re: Client Response Profiles

Cool, huh?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#7 2016-06-09 22:45:19

lofty
Member
From: UK
Registered: 2012-09-26
Posts: 256
Website

Re: Client Response Profiles

Yes Rod,

Very cool!

Except I didn't have the Drop Down in my Browser!

I cleared all my Cache and History, Cleared the Template Cache and used the /?reloadModule url.....

Then I tried using Mozilla instead of Chrome.

So after reviewing all this and looking at Rod's animation I realized that the Drop Down does not appear unless you have clicked the Client Response Menu item first. For the other Top Level Menu items 'Backlight' and 'Designer' the Drop Down Menus are present all the time. Thing is, when I'd clicked on the Client Response menu I was looking on the page, not back up at the header.... Need to get my eyes looked at.

Thanks guys obviously operator error again.

Last edited by lofty (2016-06-09 22:55:17)

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#8 2016-06-09 22:46:42

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,081

Re: Client Response Profiles

After you click on the menu do you then have a drop-down?

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#9 2016-06-09 22:55:43

lofty
Member
From: UK
Registered: 2012-09-26
Posts: 256
Website

Re: Client Response Profiles

Exactly Ben thank you

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#10 2016-06-09 23:05:57

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,806
Website

Re: Client Response Profiles

So after reviewing all this and looking at Rod's animation I realized that the Drop Down does not appear unless you have clicked the Client Response Menu item first

Right. You need to be in the Client Response Dashboard.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#11 2016-06-09 23:11:33

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,081

Re: Client Response Profiles

lofty wrote:

Thanks guys obviously operator error again.

Not at all.  The way the Client Response menu works if far from the epitome of usability.  I'll have a good look at this to see whether there's a good way of having the drop-downs appear when viewing the menus outside of the Client Response section.  The trick here is that Backlight in general is not aware of the structure of Client Response.

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#12 2016-06-09 23:14:42

lofty
Member
From: UK
Registered: 2012-09-26
Posts: 256
Website

Re: Client Response Profiles

Thanks Ben, Rod,

Sometimes I look at the screen and don't see!

Someone famous must have said that smile

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