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#1 2016-02-10 11:04:26

negroandwhite
Member
Registered: 2016-02-10
Posts: 17

Feedback Emails not being sent

Hi! I have made a fresh installation of CE4 crg and all is working except the mails from the feedback.
I can see the feedback created on the admin panel but any email received.

I have created this gallery only for testing: http://negroandwhite.com/galleries/test02/

Any advice?

PS: I have been 1 year using CRG without any problem but recently I decided to make a new website and I deleted the CRG folders by mistake so I begin with a fresh installation. I don't know where I can Find any information because no error appears on the process.


Thank you!

Last edited by negroandwhite (2016-02-10 11:22:24)

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#2 2016-02-10 11:12:00

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Feedback Emails not being sent

have you tried changing the email settings? If using SMTP, try just plain 'mail'

see also: http://community.theturninggate.net/top … il-issues/

and the link to your gallery does no good as it's password protected


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2016-02-10 11:15:27

negroandwhite
Member
Registered: 2016-02-10
Posts: 17

Re: Feedback Emails not being sent

I am using plain "mail" and no errors appears but the email never comes.

Thanks

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#4 2016-02-10 12:00:40

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Feedback Emails not being sent

do you have things configured so that an email is also sent to the client? if so, is the client receiving it?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#5 2016-02-10 18:05:54

negroandwhite
Member
Registered: 2016-02-10
Posts: 17

Re: Feedback Emails not being sent

No, the client is not receiving the email.
Any advice?

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#6 2016-02-10 19:22:56

negroandwhite
Member
Registered: 2016-02-10
Posts: 17

Re: Feedback Emails not being sent

rod barbee wrote:

have you tried changing the email settings? If using SMTP, try just plain 'mail'

see also: http://community.theturninggate.net/top … il-issues/

and the link to your gallery does no good as it's password protected

Ups!, sorry:
User: guest
Pass: guest

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#7 2016-02-10 22:33:28

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Feedback Emails not being sent

When testing your gallery I get the "Please try again later, or contact the photographer if this problem persists." error.

This makes me think there's an error in the set up in TTG-BE. Can you enable guest access to ttg-be so Ben will have something to look at. (he may need Admin access eventually)


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#8 2016-02-10 22:38:58

negroandwhite
Member
Registered: 2016-02-10
Posts: 17

Re: Feedback Emails not being sent

It's strange.
I have no make any changes and yesterday was not showing any error but now it's showing it.
Now in my case says that I have to reload the page to login but I cannot logout and even I reload the page the same error occurs
¿?

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#9 2016-02-10 23:42:57

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Feedback Emails not being sent

I can't even access your site now.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#10 2016-02-10 23:50:00

negroandwhite
Member
Registered: 2016-02-10
Posts: 17

Re: Feedback Emails not being sent

Yes, the webserver is down NOW. I have sent a Ticket to the support server 15 minutes ago.
I'll write again when the server is up again.

Thank you!

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#11 2016-02-22 20:13:20

negroandwhite
Member
Registered: 2016-02-10
Posts: 17

Re: Feedback Emails not being sent

Thank you for all!
There was a problem on the server and now all is working.
Thank you anyway for all.

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