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Support community for TTG plugins and products.

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#1 2012-09-25 01:06:02

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,240
Website

Frequently Asked Questions

Q: Where do I start?
A: There are several excellent resources in the blog:
beginner's guide, getting acquainted guide,  and autoindex guide.


Q: Wait. What goes where?
A: This might help explain things.


Q: I just uploaded my Pages export but I can't see my site. What could be the problem?
A: Make sure your uploading the contents of the exported Pages folder to the root of your site, not the folder itself.


Q: Why aren't any thumbnails showing up on my Galleries page or index?
A: There are a couple of main of reasons you might not be seeing thumbnail on your Galleries or auto index pages. The most common problem relates to folder naming. Don't use any spaces in folder names. This means when you export your gallery, instead of naming it "My Gallery", name it "My_Gallery"

The other common problem has to do with the PHP version your host is using. Run the Autoindex Verify script on your site to see what, if any, problems exist. You can access the script by going to http://www.yoursite.com/resources/autoindex/verify.php
Also, see this wiki entry: http://wiki.theturninggate.net/doku.php … ion_script

Also see the end of this tutorial: http://theturninggate.net/2012/01/every … uto-index/

If the results of running the script show that your site isn't running PHP 5.2.6 or higher, contact your hosting provider and ask them to upgrade your site. You may be able to do this yourself from your host's control panel.


Q: AutoIndex isn't working in a sub-folder/sub-domain. How can I fix this?
A: First check to see if your hosting is compatible with TTG plugins. Run the AutoIndex verify script to make sure.
If you get a realpath() error you may need to contact your hosting company to resolve or change hosting. If you happen to be using GoDaddy, there may be a solution. See this posting.
this may be your solution:

Open the /resources/autoindex/autoindex.php file and replace all instances of:

$_SERVER['DOCUMENT_ROOT']

with:

$_SERVER["SUBDOMAIN_DOCUMENT_ROOT"]


Q: I've installed a TTG web engine and I just get a bunch of weird code in the preview?
A:This is an installation problem. Make sure that the file name of the .lrwebengine package is not changed by your operating system. See the installation guide and follow it exactly, noting the .lrwebengine package names.


Q: Why are the galleries limited to 250 pictures per page?
A: Quoting Matt:
Engines are limited to 1,000 images. Galleries are limited to 250 images per page.
Engine limits are in place to ensure that Lightroom continues to function. I don't think it's a good idea to throw so many images at once as the Web module.

Gallery limits are in place because web-browsers are only built to withstand so much content at once. Overloading your browser can cause page loads to become unresponsive or cause the browser to crash completely. In either case, your website becomes unvisitable and is thus rendered pointless.

Best practice is to present multiple collections of more manageable numbers. How you break up those collections is up to you.


Q: How can I control the order of galleries on my Galleries (or auto index) page?
A: Order is controlled by the name of the gallery using standard alpha-numeric ordering. So galleries will appear in alphabetic order if you only use alphabetic characters. The best way to control order is to prepend the gallery name with a number. For example 01_weddings, 02_pets, 03_portraits, 04_landscapes.
You can do this by naming the gallery at export or by changing the name of the gallery folder on the server using your FTP program.


Q: Can I transfer all my TTG Pro or CE settings to CE2?
A: No. Templates for CE version engines are not compatible with CE2 engines. You'll need to start over. Sorry, that's just the nature of things. But, once you've designed for one engine, like TTG CE2 Pages, you can create a template and port those settings to templates for other engines, saving you tons of time and reducing any errors that might occur. Read Matt's tutorial for sharing engine settings.
(Note: this also applies to the new CE3 engines. CE2 templates are not compatible with CE3, you'll need to start anew with your design.)


Q: Why is TTG CE2 Pages so slow?
A: There is a ton of stuff under the hood and every time you update the preview, Lightroom has to go through every setting. This makes things slow, even on fast multi-core systems. There is sort of a workaround. Use TTG CE2 Pages Lite for the bulk of your designing. Some things have been taken out of the Lite version that make it reload faster. Once you're happy with your design, simply port the template setting to a Pages template and continue any designing needed.


Q: Why does the preview in Lightroom sometimes flicker?
A: See this post in the forum by Matt


Q: How does the auto index work?
A: Here's just about everything you'd ever want to know
http://theturninggate.net/2012/01/every … uto-index/


Q: How do I use a custom thumbnail?
A: See the same tutorial on the Auto Index
http://theturninggate.net/2012/01/every … uto-index/


Q: What jpg quality setting should I use?
A:You can just keep it at the default of 76. Read Jeffry Friedl's informative post about Lightroom jpg quality settings.
http://regex.info/blog/lightroom-goodies/jpeg-quality


Q: I've changed the thumbnail size with the sliders. Why isn't the size changing in the preview?
A: This is a Lightroom bug. The easiest thing to do is to click in the quality setting field (right below the height and width fields) and hit Enter. This seems to force a redrawing of the thumbnails. If that doesn't work, try changing the quality level. If that doesn't work, try leaving the web module and then return to it.


Q: Why are the thumbnails in my index a different size online than they are in Lightroom?
A: Thumbnails displayed in the index online are drawn from the galleries' thumbnail folders. So the sizes of the thumbnails in the index are controlled by the individual galleries.
The thumbnail sizes you choose in AutoIndex CE2 or the Galleries Page of TTG CE2 Pages are for design purposes. The sizing in these engines does not control the size of the thumbnail you see in the online index.
But keep this in mind as well, if you're nesting auto indexes, the size you choose for the thumbnails in a child auto index will be used in the parent auto index.


Q: Can I use the gallery page or auto index to index my Lightroom html (or other) galleries?
A: Yes, you'll need to use the free XML Maker to create the autoindex.xml file and thumbnails, which allow for autoindexing.


Q: Why can't I see my pages using Lightroom's Preview in Browser function?
A: TTG Pages (and galleries with php features enabled) export pages as PHP, you therefore need to view them online or on a virtual server (WAMP, MAMP, XAMPP)
http://wiki.theturninggate.net/doku.php … rted_pages


Q: Where do I put the hi-res images?
A: See the instructions in the gallery engine in the Appearance control pane under Download Hi-Res Image.
Place the folder containing your hi-res images in the exported gallery folder. Make sure you don't use any spaces in the folder name.


Q: Why isn't the download full res image link working?
A: The most common cause is file name conflicts. Make sure the file names used in your web gallery EXACTLY match the hi-res images you generate in Lightroom.
Lightroom 3 has the annoying habit of changing any hyphens in filenames to underscores, so keep that in mind. LR 4 doesn't exhibit this behavior.
Make sure you've entered the correct folder name in the gallery web engine.


Q: I've just spent hours designing my site and all my settings have vanished. What happened?
A: You probably didn't save your work as a template or as a Web Gallery. The best practice is to save your work as a template. http://wiki.theturninggate.net/doku.php … te_browser

Work from Collections. If you're using Lightroom 3, all your web settings will be saved in the collection for which they were created.
In Lightroom 4 you must save the Web Gallery. Click on Create Saved Web Gallery at the upper right of the preview area.

If you switch to a new collection, any web engine you load will load with default values.

Also see Collections and Output Creations in the wiki.


Q: Can I disable right-click?
A: Yes, if you must: http://theturninggate.net/2011/12/disab … text-menu/


Q: Why doesn't the ______ template work?
A: Templates are designed to work with specific web engines. If you don't own the engine for which you're trying to use a template, you'll get an error message. For example, if you download a TTG template set and try to use the Photoswipe Gallery template, but you don't own the Photoswipe gallery engine, you'll get an error message.


Q: How can I use an image as my background?
A: Look in the Site Info control pane. Scroll down to Page Background and look for Background-image. The default setting is "none". Click on the dropdown and choose Simple or Advanced CSS. Follow the instructions that will appear.
Note: The .lrwebengine package is the folder you initially installed, for example TTG-CE2-Pages.lrwebengine


Q: Why isn't my navigation working right?
A: Most likely cause is that you're using relative URLs as your targets and you're not referencing the correct level. Check out this tutorial on keeping your navigation "on the level":
http://theturninggate.net/2012/01/keepi … the-level/


Q: How can I add a hyperlink to text in the text blocks?
A: Use Markdown Syntax. Specifically, here's how to insert a hyperlink into the text block: [name of site](http://www.webpage.com)


Q: How do I use Markdown?
A: See John Gruber's tutorial

You can also access this URL from the Typography section of the Site Info control pane in all TTG web engines.

Also see the various pages in the TTG CE2 Pages engine, especially the Info page. There are many examples of Markdown Syntax. Just compare what's displayed in the preview with what's in the text block and you'll quickly become familiar with Markdown.
If you don't have Pages, then see the Markdown Tutorial here in the forum.


Q: I'm upgrading from LR3 to LR4, do I need to do anything special with my TTG plugins, templates, or settings?
A: Any saved templates will be available in LR4. All engines are compatible with LR4 also.
But LR3 and LR4 treat Collections differently. In LR3, a collection would 'remember' your Web Module settings. It won't in LR4; you'll need to save your TTG galleries, etc. as web pages in LR4.

So if you have any galleries that you're managing with Collections in LR3, be sure to save them all as individual templates in LR3. After installing LR4 you should just have to go to your gallery collections in the Web Module and apply the templates you made. Then save each gallery by clicking the Create Saved Web Gallery button in the upper right of the preview area.


Q: The preview in Lightroom is refreshing after every change instead of when I click the reload button. What's wrong?
A: The auto reload is a bug in LR3. The fix is to select a CE3 plugin (or any TTG plug-in) from the Layout Style list in the Web module, then quit and restart Lightroom. After restarting directly into the CE3 plugin, the reloading should behave as intended. You can then switch freely between CE3 engines.


Q: How can I add a "back" button to a page or my navigation menu?
A: See this forum thread: http://community.theturninggate.net/top … el-button/


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#2 2012-10-07 19:36:05

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 4,976
Website

Re: Frequently Asked Questions

Q: Why don't you offer refunds?
A: We don't use serial numbers or security measures of any kind. If I offered refunds, people could just buy a license, download the plugins and then request a refund. They'd get their money back and still have a copy of our plugins. Not cool. Plus, The Turning Gate makes every effort to support our products and to help customers successfully see their sites to launch. We stand behind our software 100%, and very rarely actually get requests for refunds.

In this age of digital products, no refund policies are becoming more and more commonplace. See Apple's App Store as a prominent example. I have been debating for sometime over whether to cease offering refunds. We recently had one of those rare instances of a customer wanting a refund. This customer wasted an absurd amount of my time on support, not because of any functional complaint or shortcoming of the products, but simply because they refused to take the time to understand how to use the plugins or to follow my advice. Finally reaching an impasse, I issued the customer a refund and kindly asked them to delete irrecoverably all software from The Turning Gate. Two weeks later, this very same customer contacted me again with questions because they still had not deleted the plugins. This is the straw that broke the camel's back.

For these reasons, all sales are final. Thank you for your understanding.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#3 2012-11-26 01:42:19

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 4,976
Website

Re: Frequently Asked Questions

Q: Why am I not receiving update notifications for my purchases?
A: Messages may be getting caught up in the wires, flagged as spam or whatever. Hard to say. Try adding the email address notifications@fetchapp.com to your safe-list. If all else fails, you can lookup orders by email address and order number here.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#4 2013-05-24 00:14:31

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,240
Website

Re: Frequently Asked Questions

Q: Galleria doesn't seem to be working in CE3 Pages or CE3 Stage. What's the problem?
A: Galleria can break if there are quotes, line breaks, or non-standard characters in an image caption. So try removing any of those. See this: http://community.theturninggate.net/top … -galleria/

Q: I'm seeing strange letters, numbers, and symbols after the URLs in my published pages. What could this be?
A: It's related to also using the AddThis toolbar. See this thread: http://community.theturninggate.net/post/8309/#p8309


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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