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#1 2015-11-26 02:12:34

jonnyrunn
Member
Registered: 2015-02-19
Posts: 55

response emails still coming in with spaces in filenames

Hi,

I've been meaning to put this here for a while. Just wanted to give a heads up that CRG emails are still coming in with spaces in filenames making cutting and pasting into lightroom impossible. Also wanted to let you know that admin log in for client response galleries managed through ttg back end has never worked for me. No matter what I do I still have to log in with the my clients credentials.

Thanks!

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#2 2015-11-26 02:59:35

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,164
Website

Re: response emails still coming in with spaces in filenames

To help speed things up for when Ben can take a look, can you supply a link to a CRG that's not working properly? (If your galleries are sensitive, consider creating one that is not and posting a link to it)

Guest access to TTG-BE should be enabled

And to clarify, the Client albums you're trying to access via TTG-BE login are CRG managed albums and not just password protected albums?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#3 2015-11-26 04:53:31

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,230

Re: response emails still coming in with spaces in filenames

We don't have a solution for the spaces. This has come up before. Our code sends emails encoded correctly and it looks like encoding by intermediary servers adds spaces during transit.

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#4 2016-11-30 14:11:09

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 4,958
Website

Re: response emails still coming in with spaces in filenames

Two possible workarounds:

1) Rather than from the email, copy the file name list from the feedback in the back end ( TTG BE or Backlight ).

2) Run the list through a Find & Replace action in a text-editor to remove the spaces (find spaces, replace with nothing).


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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