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#1 2015-05-06 05:48:19
- gosselin109
- Member
- From: Québec, Canada
- Registered: 2015-01-19
- Posts: 42
- Website
internal error when publisher is used on a subdomain
Hello,
I'm trying to setup a subdomain (ce4test.cyrichard.com) under the active cyrichard.com.
When I modify an album or an album set in the publisher instance of the subdomain, I always get the same "internal error". No problem if I do the same with the domain.
Note that publisher seems to work even with this error except for the ability to choose a thumbnail (as I can see by now).
here is the error 
Thanks
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#2 2015-05-06 06:22:18
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: internal error when publisher is used on a subdomain
make sure you're using the latest version of Publisher. And also that you've logged into TTG-BE to complete the update.
see this thread: http://community.theturninggate.net/post/29486/#p29486
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#3 2015-05-06 07:10:00
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: internal error when publisher is used on a subdomain
This looks like the directory setup of your subdomain may not be what the publisher is expecting. Can you email me the file Documents/ttg.log from your PC, using the Email link under my name? That should reveal the full error.
I may need to ask you for FTP access to investigate further.
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#4 2015-05-07 08:46:58
- gosselin109
- Member
- From: Québec, Canada
- Registered: 2015-01-19
- Posts: 42
- Website
Re: internal error when publisher is used on a subdomain
The problem is solved.
Thanks Ben.
It was a file with a copyright sign in the file name inside the "custom_thumbnails" folder.
So, as often said. Never put special characters in file name ;-)
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