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#2 Backlight Support » Error: Unable to perform action - LR plugin » 2017-05-20 08:36:51

zerodotdash
Replies: 3

I am using LR CC, Backlight 1.1.1, and Client Response 7.02. Just this week, I started receiving the "Unable to perform action" error in LR whenever I try to publish or re-publish an album.  I also receive an error when I'm just checking the configuration settings of the plugin.

Below are excerpt from my log files when I "check authorization" from within the settings of the TTG Publish service in LR. 

ttg.log

2017-05-19 21:07:25 +0000, DEBUG	callRemoteAPI: http://xxxxxx.com/backlight/publisher/?parameters={"action":"checkAuth","galleryName":"galleries","version":"2.3.3"}&cs=3cdefe13e08ec513734e71413324d225
2017-05-19 21:07:26 +0000, DEBUG	callRemoteAPI result: {"status":"error","message":"The page sent an action which was not available."}

Publisher server app log

[19-May-2017 21:07:26] TRACE: ========================================== [  ] ==========================================
[19-May-2017 21:07:26] TRACE: $_REQUEST: Array(    [PHPSESSID] => i7i6prbi0f6h58rq9c1ttg4bg0)
[19-May-2017 21:07:26] TRACE: returning: {"status":"error","message":"The page sent an action which was not available."}

Any thoughts on what could have changed in my configuration to make this suddenly stop working?

#3 Re: CE4 Client Response Gallery » Providing comments from the large image view » 2016-10-30 22:34:48

To confirm, Backlight + Client Response will enable the ability to collect feedback from highslide view?

#5 Re: CE4 Client Response Gallery » Providing comments from the large image view » 2016-10-29 05:05:00

Is there no supported way for me to also place them on the highslide control bar?

#6 CE4 Client Response Gallery » Providing comments from the large image view » 2016-10-28 22:41:48

zerodotdash
Replies: 9

Is there a way to enable access to the comments/rating dialog from the large image view?

It seems odd that a client has to go back to the thumbnail view from the larger image view, click the pencil only to be taken back to the large image view with access to comments and ratings.

Thanks in advance for the help!

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