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#1 Re: CE4 Client Response Gallery » CRG & TTG-BE Installled - error when clicking submit feedback » 2015-03-03 07:37:14

That sounds great. I will certainly investigate it further.

Thanks Rod

#2 Re: CE4 Client Response Gallery » CRG & TTG-BE Installled - error when clicking submit feedback » 2015-03-03 07:21:59

Hi Gentlemen

Apologies for my late reply. Rod, thanks for the clarity around when and when not to upload a gallery to the templates folder. Indeed, for now I am not using Publisher and am not too sure where to get it either - or if it is necessary.

Ben, that was indeed the problem. I changed the settings from SMTP to mail and it worked a treat. I specifically signed up with Bluehost as TTG recommended it...they should clarify in their instructions that SMTP will not work on bluehost though.

Thanks for your super support.

#3 CE4 Client Response Gallery » CRG & TTG-BE Installled - error when clicking submit feedback » 2015-03-02 23:21:01

HBSA
Replies: 5

I purchased the CRG yesterday after a friend from Seattle recommended it to me.

I installed the Lightroom plug-in (Lightroom CC) successfully and made minor changes to the text and hid some things to do with blog etc.
When I realized it would not work with my template website (similar to livebooks), I proceeded to register a new domain name with bluehost for the express purpose of using it as a client proofing platform.

Using FTP, I uploaded the TTG-BE files (unzipped) to the root of my server.
I then uploaded the CRG folder and proceeded to upload it INTO the TTG-BE folder.
Logged on and changed the passwords successfully.
I then used lightroom to create my first gallery using CE4 client response gallery.
I then uploaded this gallery to the TTG-BE\templates\Gallery directory
I then set this as my default template under CRG Settings - however - regardless of this being done or not - the appearance remains the same, so I am not sure why this is necessary. I followed the steps though and have changed the CRG Template to my uploaded gallery.
I updated all my company details and email addresses and SMTP (gmail) under TTG BE Settings, and even redid the password to ensure I typed it correctly.
Lastly, I removed some the fields I do not need under the client fields - such as the second comment box.

I can successfully browse to that gallery in my browser and make selections, add comments etc. However, upon clicking on the envelope (Submit Feedback) button, an error comes up saying: "Something Went Wrong" "Please try again later, or contact the photographer if this problem persists."  If I close the dialog box, and click on Submit images again, all my text is still in the fields, but this time the error says, "Something Went Wrong", "You are not currently logged in. Please reload the page to continue. (1) " If I reload/refresh the page, a message saying "Your feedback has been submitted" "Thank you for your feedback. We will be in touch shortly".

In the CRG, I can see the test feedback from my attempts, but am frustrated by this behavior. I do not get any emails though, not as photographer or as client (from my tests).

What can I do to fix this?

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