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#2 Re: Backlight Support » Not getting emails with feedback » 2017-11-04 02:47:12

I made sure the email address is the same as the domain.  It was not.  I tried sending mail and still did not get.

I think because while the web person was setting up the domain on the ftp site, she hasn't removed the v.1 off the domain since she was not done.

I will ask her to.  That should solve it...

Carol

#3 Backlight Support » Not getting emails with feedback » 2017-11-04 01:20:17

carolellis
Replies: 7

I made this a password protected managed gallery, and logged in using the client user name and pw, made a few favorite selections and hit the submit button.  Where did that email go?  Isn't that supposed to go to me? 

I checked the settings in Backlight, and my email address is correct.

I am able to see the feedback in the Backlight Client Response area under feedback. 

Are there any more settings perhaps in LR that I need to set?

#4 Re: Backlight Support » Since there are no templates.... » 2017-11-04 00:01:01

I managed to get the watermark on the images by republishing the album with images. TY  I also got the filename to appear below the large preview. TY Now my question is, I made this a password protected managed gallery, and logged in using the client user name and pw, made a few favorite selections and hit the submit button.  Where did that email go?  Isn't that supposed to go to me?  Also, when I log back into the site it says that feedback is closed?  Contact the photographer.  I guess I need to know how to manually reopen the album...  where is that?  But still, I did not get the feedback email?  Where is the email address for where the info goes located?

#5 Re: Backlight Support » Since there are no templates.... » 2017-11-03 07:59:46

OK...bingo  That works.

Help me out with one more thing...  I thought I set up where the filename and the rating, and a logo watermark would appear on the large previews.  But no.  This is what I did:  Under the add-ons, Metadata 01 on and I replaced in the brackets for token the  word {Filename}.  Metadata 02 replaced the word for token {Rating}.

Is that it???

#6 Re: Backlight Support » Since there are no templates.... » 2017-11-03 07:22:56

My web person said they made the admin user name & password guest, just like the guest.  I wonder if that is the issue.  I see nothing in the lower right corner other than a black star

#7 Re: Backlight Support » Since there are no templates.... » 2017-11-03 06:08:51

I see where to bypass the requirements.  So I decide that I want to manage them.  I turn that on but when I go into Backlight/Client Response/Clients I do not see a dropdown or anything like that to add a client.  Am I looking in the wrong place?

#8 Re: Backlight Support » Since there are no templates.... » 2017-11-03 00:03:41

I'm running 7.1.2

Ok  I found how to turn on the Client response.  I also have the album hidden.
So now I have a Client Response Page Template and a default page template.

When I make a new page I just copy the settings from either type of Album.

Once I get the login in from my web person, and manage to login as admin instead of guest, I will try to get the Client name set up and get rid of the login and PW.

#9 Re: Backlight Support » Since there are no templates.... » 2017-11-02 22:30:19

I have client Response v1...  I guess there is something I am failing to do.  I bought it the same time I got Backlight.

#10 Re: Backlight Support » Since there are no templates.... » 2017-11-02 09:15:29

Thanks...

Just one more change to do.  It seemed like before in the Client Response Gallery, there were options for the client to select favorites, and then send an email.  I cannot see where to configure this in the galleries.

Link to some info??

#11 Re: Backlight Support » Since there are no templates.... » 2017-11-02 05:38:06

That video of Matt's solved my API question.  I published an album.  Now my question is, can I publish a album but not have it appear on my website galleries pager.  For privacy I would rather just send the client a link.  It would look like the other galleries just be more private.  I was trying to avoid the user name and PW login for the client.

#12 Re: Backlight Support » Since there are no templates.... » 2017-11-02 04:48:01

My web person said the website made by Backlight simply mirrors what I will upload to LR.  SAhe asked if I have connected an API key so the website and LR are linked.  I guess by linking I would be syncing the albums she created.  How do I sync with what she create3d and is online?

#13 Backlight Support » Since there are no templates.... » 2017-11-02 04:05:56

carolellis
Replies: 20

When Backlight appeared, I outsourced my web design to a company.  They put together my site by using the Backlight resources.  They were unfamiliar with Lightroom so that was natural for them to do through the backdoor admin area.  Moving forward I will be doing the publishing of stand-alone client galleries, through Lightroom Publish services.  The web designer doesn't understand LIGHTROOM, so I am trying to figure out from here how to use/find a grid gallery, and have it look like the site with header etc, and have it go to the proper place.  I guess what I AM LOOKING FOR IS THE TEMPLATE SO I CAN LOAD INTO LIGHTROOM... OR DOESN'T THIS HAPPEN ANYMORE LIKE IT DID IN CE4??  The site is www.lilsalt.com   The client galleries would not be in any dropdown menus on the site, but would link to the home page etc if the client wanted to go anywhere else.

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