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#2 Backlight 3 Support » Bought Backlight 3 with different email. Not able to upgrade modules. » 2020-05-08 07:01:14

kmaggi
Replies: 3

I have purchased TTG products with two different email addresses. I just purchased the upgrade with a different email address than what I purchased Backlight 2 with. I don't see the updates in the Backlight Modules so I am not able to upgrade to Backlight 3. How do I get this fixed?

#3 Re: Backlight Support » Search Error » 2018-02-25 03:18:36

I did have another backlight folder on my site. I deleted it and all is working. Thanks very much for your help.

#5 Backlight Support » Search Error » 2018-02-20 11:16:35

kmaggi
Replies: 4

When I try to do a search I get this error message.


Warning: require_once(./../backlight/framework/Framework.php): failed to open stream: No such file or directory in /home2/kenmaggi/public_html/backlight/search/lib.php on line 48

Fatal error: require_once(): Failed opening required './../backlight/framework/Framework.php' (include_path='.:/opt/cpanel/ea-php54/root/usr/share/pear') in /home2/kenmaggi/public_html/backlight/search/lib.php on line 48

#6 Backlight Support » Pinterest Share Buttons » 2017-10-15 11:46:27

kmaggi
Replies: 1

How do you turn off the Pinterest popup buttons that show up on the images?

#7 Re: Backlight Support » Not able to change the footer information in the Standard Page section » 2016-09-11 03:48:33

It is the backlight standard page that I am using and that I am editing. I know that I am editing the correct page because I can edit other items, i.e. the masthead identity, etc. and I immediately see the results the the page is refreshed.

#8 Re: Backlight Support » Not able to change the footer information in the Standard Page section » 2016-09-11 00:42:37

I am doing everything in the page template designer. Nothing changes. Copyright Start Date always stays at "2016" and Copyright Attribution always stays at ", all rights reserved." Everything else works in the page template designer. I don't know what else to do.

#9 Re: Backlight Support » Not able to change the footer information in the Standard Page section » 2016-09-10 11:20:15

I only have one Backlight Standard Page and I can change the colors in the footer section, but the text does not change. Is there another place I am supposed to change the copyright text?

#10 Backlight Support » Not able to change the footer information in the Standard Page section » 2016-09-09 11:06:04

kmaggi
Replies: 6

On the Backlight Standard Page in the Footer section I am trying to change the Copyright Start Date and Copyright Attribution text and nothing happens on my site when I save and update. Everything else is working fine in the rest of the Standard Page section when I make changes.

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