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#1 2020-05-08 07:01:14

kmaggi
Member
Registered: 2013-03-30
Posts: 14

Bought Backlight 3 with different email. Not able to upgrade modules.

I have purchased TTG products with two different email addresses. I just purchased the upgrade with a different email address than what I purchased Backlight 2 with. I don't see the updates in the Backlight Modules so I am not able to upgrade to Backlight 3. How do I get this fixed?

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#2 2020-05-08 07:07:33

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,624
Website

Re: Bought Backlight 3 with different email. Not able to upgrade modules.

Send an email to Matt with both order numbers.


Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

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#3 2020-05-08 10:19:56

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: Bought Backlight 3 with different email. Not able to upgrade modules.

I've found your orders and updated you Backlight 3 order to match the existing Backlight 2 orders. You should now be able to perform the upgrade. If you'd like me to update all orders to use a new email address, please email me directly.


Matt

The Turning Gate, http://theturninggate.net

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#4 2020-05-10 09:27:02

kmaggi
Member
Registered: 2013-03-30
Posts: 14

Re: Bought Backlight 3 with different email. Not able to upgrade modules.

Thank you!

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