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#1 Re: Backlight Support » help with cart with PayPal developer testing » Today 11:39:33

Ben

Hi Terry, your gallery is configured to use the 'ttg_cart_01' pricing scheme, but it looks like it doesn't exist.  Can you edit your gallery and set the pricing scheme to one that does exist?

#2 Re: Backlight Support » 500 Internal Server Error » Today 11:36:47

Ben

Have you removed your install?  I'm not seeing any sign of Backlight or your galleries.

If this problem persists, can you provide me with a Backlight admin login, and preferably FTP access, using the Email link under my name?

#3 Re: Backlight Support » Undefined index: in addedit_template.php on line 72 » Yesterday 09:36:57

Ben

That's right.  I'll review whether it's straightforward to change that requirement.

#4 Re: Backlight Support » Download Internal Error or misconfig.. » Yesterday 08:00:06

Ben

Hi Mark, thanks for the login.  There is something your server does not like about the .htaccess files in your galleries.  What that error is, I don't know, as there is no error log to look at.  This isn't an error on your part, and is most likely caused by a server configuration.  Was this working previously?

I've worked around this by disabling two lines in your Album .htaccess files,

Changing:

RewriteCond %{QUERY_STRING} !mod_rewrite=on
RewriteRule ^(.*)download.php %{ENV:BASE}download.php?%{ENV:QS} [QSA,L]

To:

#RewriteCond %{QUERY_STRING} !mod_rewrite=on
#RewriteRule ^(.*)download.php %{ENV:BASE}download.php?%{ENV:QS} [QSA,L]

The downloads are now working for you.

If you do need to edit those settings, the usual way to do so is:

1. Log into Backlight

2. Visit Backlight > Settings

3. Click on 'Show Advanced Settings', at the bottom of the page

4. Click 'Edit Settings'

5. Change the entry for 'Album .htaccess', as needed

6. Visit Backlight > Publisher

7. Click 'Update Album Files', under 'Special Links'

8. Click 'Update'

#5 Re: Backlight Support » Error Message » Yesterday 07:09:33

Ben

The file was sent as RAR causing the email to be filed as spam.

As suspected, this is an issue with the file sizes.  The underlying errors are:

POST Content-Length of 12690588 bytes exceeds the limit of 8388608 bytes
POST Content-Length of 8951731 bytes exceeds the limit of 8388608 bytes
POST Content-Length of 10548300 bytes exceeds the limit of 8388608 bytes
POST Content-Length of 10548299 bytes exceeds the limit of 8388608 bytes

Translated: the files of 10-12MB exceed the maximum upload limit of 8MB.

I suggest asking your host to increase both post_max_size and upload_max_filesize.  To check the current values of these, log into Backlight, click on View PHP Info under Special Links, and look for those entries.

#6 Re: Backlight Support » SQLSTATE[HY000]: General error: 11 database disk image is malformed » Yesterday 06:55:58

Ben

I'm glad to hear that's solved it.  I'm not familiar with Coffee Direct.  Could it be that your files are all being transported as text files?  The database files need to be transported as binary.

#7 Re: Backlight Support » Undefined index: in addedit_template.php on line 72 » Yesterday 06:54:27

Ben

I have added a fix for the extra error message, which will be included in our next update.

#8 Re: Backlight Support » Undefined index: in addedit_template.php on line 72 » Yesterday 06:35:22

Ben

Hi Terry, thanks for the login.  The error is happening because template named must be unique, and there is an Album template named 'projects'.  Therefore you can't change the Album Set template name to 'projects'.

The 'undefined index'  error message in this scenario is a red herring.  That's a bug that I'll look to fix.  There is a secondary error message 'A template already exists with this name' that is easy to miss due to the first error message.

#9 Re: Backlight Support » Download Internal Error or misconfig.. » 2017-04-24 21:23:47

Ben

Hi Mark, 500 errors are difficult to debug, since the underlying cause isn't known.  Can you provide me with an FTP login via the Email link under my picture, so that I can try and work out what's going on?

#10 Re: Backlight Support » Undefined index: in addedit_template.php on line 72 » 2017-04-24 19:42:30

Ben

Hi Terry, I can't reproduce this problem.  Can you email me a Backlight Admin login so that I can take a look?

#11 Re: Backlight Support » Error Message » 2017-04-23 21:09:27

Ben

Hi Mark, since that didn't help, can you email me the file ttg.log, found under the Documents directory on your PC?  If the file is large, then please zip it.

#12 Re: Backlight Support » Bug - Contact Page » 2017-04-23 19:56:14

Ben

No problem!  It was a bug that needed squashing.

#13 Re: Backlight Support » Bug - Contact Page » 2017-04-23 19:04:06

Ben

Quick to apply, but much head-scratching to solve it smile

#14 Re: Backlight Support » Error Message » 2017-04-23 18:47:17

Ben

Hi Mark, it's most likely that the size of the image is larger the maximum size allowed on your server.  See this post for a similar issue and solution: http://community.theturninggate.net/vie … 454#p43454

#15 Re: Backlight Support » reorder top level gallleries » 2017-04-23 07:43:33

Ben

Hi Terry, there is:

1) Log in to Backlight. 
2) Visit Backlight > Publisher > Top-level Galleries
3) Click 'Edit' for the Top-level album set you want to re-order
4) Change the 'Order Albums By' setting as needed
5) Click 'Save'

#16 Re: Backlight Support » Bug - Contact Page » 2017-04-23 07:31:10

Ben

We'll have a fix in the next release, probably weeks away.

In the mean time, you can apply the fix by editing the file backlight/framework/helpers/URLHelper.php and changing line 295:

From this:

$url = preg_replace('/\?skipCache/', '', $url);

To this:

$url = preg_replace('/\?[a-zA-Z&]*/', '', $url);

#17 Re: Backlight Support » SQLSTATE[HY000]: General error: 11 database disk image is malformed » 2017-04-22 19:20:25

Ben

It looks like a database file is corrupted.  What FTP software are you using?

If this is a fresh install, can you try:

1) re-uploading the directories:
backlight/admin
backlight/designer
backlight/publisher

2) deleting the directories:
backlight/data/admin
backlight/data/designer
backlight/data/publisher

#18 Re: Backlight Support » Bug - Contact Page » 2017-04-22 19:17:05

Ben

Strange.  How is that image URL being created?  Whatever code is making it is likely not coping with the source URL ending in ?success, which is how the post-submission URL looks: http://www.terryliveseyphotography.co.u … t/?success

#19 Re: Backlight Support » cloud of possible search terms » 2017-04-21 14:11:39

Ben

Hi Gary, it's a good idea.  This would work well with keywords, as these are a defined set of available search terms, with a frequency in the database that can be calculated.  Would that be useful?

#20 Re: CE4 Cart » Fatal error while installing cart » 2017-04-18 07:41:20

Ben

It sounds like not all of the files had been uploaded correctly. Can you try re-uploading the files under cart/? What FTP program are you using?

#21 Re: Backlight Support » Thumbnails in Album Set? » 2017-04-16 07:23:13

Ben

Right-click on the Album Set, select Edit Album Set.  Choose your Cover Image.  Click 'Edit'.

#22 Re: Backlight Support » Different email addresses to different galleries? » 2017-04-16 05:59:56

Ben

Yes. Create clients as needed in Backlight and assign galleries per email.

#23 Re: Backlight Support » uploadRendition errors » 2017-04-15 21:24:56

Ben

Hi Mark, thanks for the log file.  What setting are you trying to use for the max upload size?  If set to 8MB, can you try increasing it to something like 12MB?

The errors do look to be related to file size.  Each result of "The page sent an action which was not available" has a corresponding error such as this:

<p>Unexpected error: POST Content-Length of 8687078 bytes exceeds the limit of 8388608 bytes in Unknown on line 0</p>

The second figure is equivalent to 8MB.  The largest failed image is around 9.4MB.

#24 Re: Backlight Support » uploadRendition errors » 2017-04-15 19:33:29

Ben

Hi Mark, who are you hosting with?  Can you email me the ttg.log file found under Documents on your computer, using the Email link under my picture?

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