Community @ The Turning Gate

Support community for TTG plugins and products.

You are not logged in.

#1 Re: Backlight 2 Support » Page formatting lost after updating modules » 2019-10-09 20:08:16

Ben

Please check your email.  This was a combination of three things.  1. having mod_rewrite set to off in the album .htaccess files, 2. having a site in a subdirectory and 3. a bug where URLs aren't being set correctly when both 1. and 2. have occurred.
The bug was introduced when changing Backlight to not require URL rewriting, especially so that it could work on non-Apache web servers.

#2 Re: Backlight 2 Support » Page broken when not logged in as admin - template does not load ? » 2019-10-09 09:41:47

Ben

Looking into this, what have you set for your Site URL?  It should be set to https://zoller.me/photo/
If not, then change it to https://zoller.me/photo/ and clear your template cache (Designer > Templates > Clear Template Cache).

If that doesn't solve the problem, then please email me a Backlight admin login, and FTP access so I can look further into it.

#3 Re: Backlight 2 Support » Page formatting lost after updating modules » 2019-10-09 09:39:34

Ben

Can you log in to the Backlight admin, and visit the link "Update Backlight Index Files" under Special Links on the main admin page.
Does that solve it?  If not, please provide me with a Backlight admin login, and FTP access via email, so I can look further into it.

#4 Re: Backlight Support » Unable to perform action /on laptop in italy » 2019-09-10 21:44:18

Ben

Hi Jim, does the API URL you’ve set in Lightroom use https? If not try changing it from http to https

#5 Re: Backlight Support » Refreshing "album login screen" » 2019-09-05 21:08:44

Ben

Hi Robert, I've replied to your email.  For anybody else reading this, the problem is a strange one:

There is a language setting available in the Publisher settings available at a URL like this

https://www.yoursite.com/backlight/publisher/?c=admin&a=list_settings

If the setting for Language is changed, then the translations won't be able to be found.  The value needs to be left untouched, which keeps it as "1", which in turn links to the default set of localisations.  The 'error' here is in having the field available for editing.  This is a mistake on my part, when I marked the setting as hidden, thinking that it would not be made available at all.  In Backlight, hidden actually means to hide the value from display when viewing settings, not to remove the field from view completely.

#6 Re: Backlight 2 Support » Getting Error after updating » 2019-09-04 12:57:43

Ben
rod barbee wrote:

listAutoindexTemplates?

Are you working with an old CE4 instance of Publisher? (Just thinking that an error mentioning Autoindex would be strange with Backlight)

“autoindex” lives on for internal naming in Backlight

#8 Re: Backlight 2 Support » Problems after Wp-Theme update » 2019-08-27 07:19:29

Ben

There is a conflict between the PHP config that enables short_open_tags and the fix. We're working on it.

#9 Re: Backlight 2 Support » Problems after Wp-Theme update » 2019-08-26 20:49:06

Ben

I've released Matt's fix.  To receive the update, visit Backlight Modules and reinstall WP Theme.  You'll then need to re-export your theme to Wordpress within the Designer module.

#10 Re: Backlight 2 Support » Pagination Display on Top/bottom of Page » 2019-08-26 08:31:25

Ben

We don't endorse or support hacking Backlight 2.

#11 Re: Backlight 2 Support » Cannot list modules » 2019-08-23 23:50:57

Ben

Thanks for raising this. The automatic process for updating our SSL certificate on get.theturninggate.net seems to fail now and then. I've updated the certificate manually. It should now be working again.

#12 Re: Backlight 2 Support » Download photos not working on host but working on local hosted site. » 2019-08-22 20:51:30

Ben

Thanks. That's the difference. The download.php rule in..htaccess breaks the download function for FastCGI.

#13 Re: Backlight 2 Support » Download photos not working on host but working on local hosted site. » 2019-08-21 20:03:10

Ben

If you could check your PHP Info (available via the link on the Backlight Admin home page) and see what it has for PHP handler then that would be helpful. Look for either FastCGI or Apache Handler

#14 Re: Backlight 2 Support » Download photos not working on host but working on local hosted site. » 2019-08-21 11:23:10

Ben

Without further details or access to your galleries or Backlight, I have no idea.

The two rules I asked you to comment out are redundant.  They can cause problems on specific Apache setups, I suspect when PHP is handled through FPM/FastCGI.

#15 Re: Backlight 2 Support » Download photos not working on host but working on local hosted site. » 2019-08-20 21:19:29

Ben

I haven't seen that specific error related to downloading.  One thing to try is to edit the .htaccess file used by Albums:

1. Visit Admin > Settings
2. Scroll down and click Show Advanced Settings
3. Click Edit Settings
4. Edit the Album .htaccess field, adding '#' at the start of the line referencing download.php, and that immediately preceding it so that those two lines look like:

	#RewriteCond %{QUERY_STRING} !mod_rewrite=on
	#RewriteRule ^(.*)download.php %{ENV:BASE}download.php?%{ENV:QS} [QSA,L]

5. Click Save Settings
6. On the main Backlight landing page, click Update Album Files in the Special Links section.

If that doesn't help, then please email me with album details, a Backlight admin login and FTP details, so that I can investigate further.

#16 Re: Backlight 2 Support » Markdown in Backlight 2 » 2019-08-20 21:15:05

Ben

I've released a silent update that removes the (md) from the album/set Description field.  This can be installed by clicking "Reinstall" on the module-publisher entry n the Backlight Modules page.

#17 Re: Backlight 2 Support » php dont download image » 2019-08-12 07:42:41

Ben

I’m not sure what’s going on there. Can you provide an FTP login and Backlight admin login via email, so I can look into it?

#18 Re: Backlight 2 Support » Publisher logs » 2019-08-08 22:09:31

Ben

That level of logging will cause a negligible performance hit to your site. 4,500 lines correspond to a few kilobytes. Probably less work by the server than needed to process a single PHP request.
Having said that, those entries don't look to be necessary. I'll try and find where that log output is being generated and remove it from our code.

#19 Re: Backlight 2 Support » Installing Backlight 2 - Godaddy » 2019-08-03 18:39:18

Ben

Hi Bob, have you tried changing the permissions on the backlight/modules directory?

#20 Re: Backlight 2 Support » problems updating BL1 to BL2: too many referrals » 2019-08-02 11:03:39

Ben

This looks to be an issue specific to PHP on Synology NAS, and not related to Backlight.  See if this helps:
https://stackoverflow.com/questions/414 … -php-error

#21 Re: Backlight 2 Support » Backup failure » 2019-07-31 22:30:55

Ben

Hi Dennis, I'm sorry to hear that you're still stuck. I am in a better position to assist than when we last emailed, but I still can't log in via FTP.

#22 Re: Backlight 2 Support » What Does this mean? » 2019-07-30 06:54:36

Ben
Daniel Leu wrote:

Pierre, it seems like you have installed the backlight files in a directory called backlight. The easiest is to change the MAMP server (Preferences > Web Server > Document Root) to point the root directory like ..../sites/nathaliemoliavkovisotzky/backlight.

As above, 'backlight' should not be used as the directory name of the site itself.

#23 Re: Backlight 2 Support » What Does this mean? » 2019-07-30 06:52:43

Ben

Can you copy and paste the contents of the MAMP config for the virtual host entry for this site.
Also, can you open a terminal, change to the directory that is specified in the DocumentRoot setting For your virtual host, run the following commands and paste the output here:

pwd ; find . -maxdepth 2 -type d

Something else to check is that the correct index.php and .htaccess files are at the top of the site and in the backlight directory respectively.

#24 Re: Backlight 2 Support » What Does this mean? » 2019-07-29 20:40:30

Ben

The first thing to do is change the name of the site directory. "backlight" is a special name that's used to work out paths. Naming the actual site as that can trip things up.

#25 Re: Backlight 2 Support » Cleint responce ok in one site, don't work in 2° site » 2019-07-28 19:42:49

Ben

Can you provide a URL where we can see this issue, and also email me a Backlight admin login so that I can see what's going wrong?

Board footer

Powered by FluxBB