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#1 Re: Backlight Support » cart 402 » Yesterday 07:13:42

Ben

Some good suggestions. Historically, development of package handling has been a very poor use of my time. It's been a lot of work and has almost no take-up. So any further work will be of low priority.

#2 Re: Backlight Support » cart 402 » 2017-06-24 21:12:53

Ben

You can see that by visiting the cart.  An indicator on the thumbnails is a good idea though.

#3 Re: Backlight Support » cart 402 » 2017-06-24 18:57:54

Ben

Thanks for the login.  Digital Downloads can only be added to Packages if the Cart setting Enable Offline Digital Purchases is enabled.  I've enabled this, and the Digital Download option can now be added to the package.

If I recall correctly, this requirement was made because of difficulty in determining which images had digital renditions when providing the 'add-to-package' dialogue for customers.

#4 Re: Backlight Support » cart 402 » 2017-06-24 08:38:38

Ben

It's really hard to provide support without being able to see the problem.
As a first step, try downloading the Cart again and replacing the module-cart folder. There have been some fixes applied a while ago regarding packages.

#5 Re: Backlight Support » In order cart - Customer name filter BUG?? » 2017-06-23 12:35:20

Ben

I've found the problem.  We'll have a fix in our next Cart update, which should be in the next week or two.

#6 Re: General » Website on BlueHost is Now Not Operational! » 2017-06-23 11:28:53

Ben

I found that public_html/ttg-be/framework/lib/parsedown.php was an empty file.  I've copied over the file that I originally edited and your galleries are now loading again.

#8 Re: Backlight Support » In order cart - Customer name filter BUG?? » 2017-06-21 21:17:26

Ben

Hi Radmax, it may well be.  Thanks for the heads-up.  We'll look into it.

#9 Re: General » Website on BlueHost is Now Not Operational! » 2017-06-21 20:15:40

Ben

Hi Alan, I've found the problem.  Your site is now using PHP 7, but the file Parsedown, which is a third-party library we previously used, is not compatible with PHP 7.  I've fixed this by editing the file (at lib/php/Parsedown.php) with the following change from line 894:

//   Edited by Ben.  Replaced this line:
//$markup .= $this->$Element['handler']($Element['text']);
//   with these lines:
$function = $Element['handler'];
$markup .= $this->$function($Element['text']);

I'm not sure whether you'd have other instances of Parsedown.php on your site.  If so, then I suggest that you replace them with the file that I edited.

#10 Re: Backlight Support » Album Login screen Translation problem » 2017-06-21 07:47:06

Ben

I'm glad that solved it. Rod, that setting shouldn't be available for editing, but we don't (yet) have a way of fully hiding settings.

#11 Re: General » Website on BlueHost is Now Not Operational! » 2017-06-20 22:00:34

Ben

Hi Alan,  that's most strange.  Looking at the page source, I can see that it's truncated part way down.  Can you provide me with FTP access so that I can try and work out where it's failing?  It's end-of-day here, so I won't be able to look into it until tomorrow.

#12 Re: Backlight Support » Album Login screen Translation problem » 2017-06-20 21:52:04

Ben

I've seen a problem like this before, which may be related.  The localised text is saved into a single, default language.  If, for some reason, the Publisher is set to use another language, then the text changes in Designer won't match.

Can you try visiting Backlight > Publisher > Settings, and if there is a Language field, change it to 1  (just the number 1, nothing else).

If that doesn't help, then please email me a Backlight admin login so that I can look further into this.

#13 Re: Backlight Support » Something went wrong Unexpected error » 2017-06-19 21:48:18

Ben

It looks like one or more files are missing.  I suggest removing the directory backlight/designer and re-uploading designer from the zip file.

#14 Re: Backlight Support » Seeking Backlight Contact Form Resources » 2017-06-18 15:23:09

Ben

If it wasn't apparent, the address field exists in the markup as a trap for spam bots. If they fill in the field then we detect the submission as spam and discard it.

#15 Re: Backlight Support » Can't update a gallery nor can I upload photos to a new gallery » 2017-06-15 21:29:01

Ben

Hi Thomas, I'm glad to hear!

For anybody else reading, the solution was to export the data from the database file and import it into a new file.  That fixes the inconsistent state of the database.

#16 Re: Backlight Support » Can't update a gallery nor can I upload photos to a new gallery » 2017-06-15 13:34:36

Ben

Hi Thomas, thanks for the email.  I've replied to your email.  It looks like your Publisher database file is corrupted.

#17 Re: Backlight Support » Backlight Cart - Attributes Leaking From Product into Packages » 2017-06-15 09:46:15

Ben

Please provide a link to the gallery and any details needed to access the gallery and Backlight admin.

The behaviour of adding then populating packages is as designed.  A package is a container that holds items selectable from the album.

Attributes should appear in the order they've been added in the admin.  Is this not what you're seeing?

#18 Re: Backlight Support » Error 500 after adding a gallery to home page in Backlight » 2017-06-13 19:46:33

Ben

I'll second what Matt said.  The difficult you're having is in managing a web server.  Such a task is not trivial, and would usually require at least familiarity with systems administration to solve problems that arise.

Is your server online?  If so, I'm happy to have a look and try and work out what's going if you're able to send me FTP details via the Email link under my name.

#19 Re: Backlight Support » Error 500 after adding a gallery to home page in Backlight » 2017-06-12 08:46:38

Ben

Hi Roger, missing packages should not throw 500 errors.  Backlight checks for the following modules on load, and displays messages if missing:

* PDO
* XML
* Sqlite

You'd typically get 500 errors from setup issues, such as directory permission problems or errors in .htaccess files.  I suggest locating your Apache error log and seeing if the underlying problem is reported there.

#20 Re: Backlight Support » Something went wrong » 2017-06-07 19:44:46

Ben

Hi Mark, we have had a couple of similar issues crop up with Cart on PHP 7.1.  PHP 7.1 changes the way that numbers are treated in calculations.
I haven't come across an error on that line though, and can't see why it would happen.  Do you remember what you changed in the Cart admin between seeing that error and it having resolved?  It's likely something to do with setting prices.

#21 Re: Backlight Support » PHP 5.3.3 to 5.6.30 or 7.0.19 » 2017-06-05 09:17:12

Ben

That arrangement sounds specific to your host.  I would guess that to-date the files written by Backlight have been owned by the 'apache' user, and that a change to 5.6.30 or 7.0.19 will use the user you log in with.  Since the directories and files under data (and galleries) are owned by a different user then PHP won't be able to save to those directories.
You could partially confirm this scenario by FTPing into your site and looking for the owner details of the files and directories under backlight/data.

#22 Re: Backlight Support » PHP 5.3.3 to 5.6.30 or 7.0.19 » 2017-06-04 21:43:18

Ben

Hi Mark, upgrading the PHP version alone shouldn't cause this error.  Have your files been moved or copied from one server to another? 
If so, it looks like the permissions of the /backlight/data/sessions directory aren't sufficient for the web server to write the files.  (and possibly even the entire /backlight/data/ directory).  I suggest asking your host's technical support to update the permissions on /backlight/data.  One solution may be to change the owner for all contents under that directory to the web server, or to you your own account, whichever is sufficient.

#23 Re: CE4 Client Response Gallery » CRG Help! » 2017-06-02 23:18:25

Ben

Hi Alan, no worries.  I'm glad that you were able to solve it.  I'll have a look into Varnish to see what it is, and will keep it in mind for further support.

#24 Re: CE4 Client Response Gallery » CRG Help! » 2017-06-02 10:15:43

Ben

Hi Alan,  I've had a good look through your TTG BE install and tried to debug this.  It looks like some kind of caching issue, where the page request is being returned without the call coming through to your server.  Looking at your IP address, it comes up as a company called Unified Layer.  A quick Google suggests this may be related to Bluehost.

This sounds to me like it could be a web accelerator or caching service.  Are you using such a service, perhaps configured through your control panel?  If you are using such a service, then it may not be named Unified Layer.  An example service is CloudFlare.  If so, try disabling it and see whether this solves the problem

#25 Re: Backlight Support » Lightroom error » 2017-06-02 07:25:02

Ben

This does sound very much like a Lightroom error rather than a Backlight error.  Others with a similar experience may be able to chime in with advice.

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