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#1 Re: Backlight 2 Support » Checkboxes stopped working » Yesterday 07:13:19


Rod, this looks to be the checkboxes on the invoiced checkout.  I can see that the URLs within the terms and conditions text are failing to activate pop-up windows.  But I can't see any errors in the console or missing resources.

#2 Re: Backlight 2 Support » Installing Backlight » Yesterday 07:11:27


If that does already turn out to be the case, so that I can look further into it can you provide me with a Backlight admin login, and the ttg.log file from your Mac or PC?  That file can found either in your Documents directory or under a subdirectory of your Documents directory called something like "lightroom-classic"

#3 Re: Backlight 2 Support » Installing Backlight » Yesterday 04:58:48


What are you using for the Publisher URL in LR? It should be set to:

Once you get past this issue, it should be possible to re-create your galleries from LR using the structure still showing in the Publisher section of LR.

#5 Re: Backlight 2 Support » Unexpected error: Call to a member function getType() on null in 104-i » 2020-01-21 06:58:41


Hi Perry, I’m not sure what’s causing this. Can you check that the feedback profile associated with the clients still exists, and re-save the client logins?
If that doesn’t help please provide me with access to the gallery and a Backlight admin, and also forward that specific file from backlight/designer/cache/ on your server

#6 Re: Backlight 2 Support » Problem after move backlight to a new Server » 2020-01-21 06:45:14


I’m glad that solved it. I recently added a check and helpful message for GD on the uploads page. It’s not yet in our released code.  Not much use for you, unfortunately, but it should help others in the future.  GD is a pretty standard module that shared hosts provide, so it's rare that it's not installed.

#7 Re: Backlight 2 Support » Problem after move backlight to a new Server » 2020-01-21 04:56:35


Hi Christian, you need to install or enable the php GD extension.

#9 Re: Backlight 2 Support » Modified Search » 2020-01-20 06:37:54


The localisation mechanism isn't designed to have empty fields. 
I have added an admin setting to set the search scope and presentation to Albums, Photos or Both.  This will be in the next major release of Backlight, but not likely within Backlight 2.

#10 Re: Backlight 2 Support » Contact form recaptcha v2 not working in FireFox... » 2020-01-16 09:55:17


That's a shame -- the 'address' field doesn't look like it's the culprit.  I'm out of ideas.  Can you provide me with FTP access and a Backlight admin login so I can try to debug this?

#11 Re: Backlight 2 Support » Contact form recaptcha v2 not working in FireFox... » 2020-01-16 07:43:55


That would be it then.  I'm more interested in the network traffic, and which fields and values are sent to the server when clicking Send.  That submission and the values sent should be available under the Network tab of the inspector.  Look for a sub-panel called Params.  You may need to check 'Persist Logs' so that the request info doesn't get removed on the page redirect to the success page.

On my site (and in my own Firefox 72 that doesn't seem to autofill anything for me), I see entries with values for 'name' and 'email', and an entry for 'address' with no value sent.

If this does prove to be the issue, then I can look at adding the autocomplete="off" attribute for either just the address honey pot, or for all fields.

Hopefully a quiet evening then? smile

#13 Re: Backlight 2 Support » Contact form recaptcha v2 not working in FireFox... » 2020-01-16 06:35:20


That is strange. The contact page will report success if the honey pot field is submitted. I’m not in front of a PC to see what the name of the field is.  ‘address’ perhaps. It is a field on the page that is hidden by CSS. Some bots may not be able to detect that it’s meant to be hidden and attempt to provide a value.
Can you inspect the contact submission from Firefox to see whether an extra field is being sent by Firefox?

Also, if you disable reCAPTCHA on the form, do submissions from Firefox get through?

#14 Re: Backlight 2 Support » Site home page slow loading » 2020-01-14 18:24:38


I've found how to prevent the extra database query and have now optimised the code to only have one publisher database query for embedded albums.  As it was, embedded Galleria and Theater albums were calling the Publisher database three times.  Embedded Pangolin albums were calling it twice.  It's down to one call for all types.
This will be added to the released code after further testing for other side-effects.

#15 Re: Backlight 2 Support » Site home page slow loading » 2020-01-13 22:21:48


I've spent some time looking into this.  I can see where the three calls are being made, but haven't yet been able to untangle the dependencies between them.  I've made a couple of changes that have reduced it to two calls, so your page should load faster now.  I'll need to work further on this to get it down to one.

Please let me know if you find anything amiss with the changes I've made.

#16 Re: Backlight 2 Support » Download not Working - Better documentation please! » 2020-01-13 22:17:02


As above, we can not document for rare exceptions.  The user manual for all the quirks on various hosts and setups would be a million pages long.  Without further input from you we have absolutely no idea why this is not working on your particular setup.  If we find it to be due to a shortcoming of our documentation, then we'll improve what we have.

Much of the support topics is filled with questions and advice on advanced topics such as PHPlugins or custom CSS.  These provide flexible extensibility that advanced users often delve into, and aren't required to use use products.

Are downloads working  for you now?  If not, can you provide a link to an album where downloads aren't working and also provide a Backlight admin login, so that I can see whether this can be fixed within the settings.

#17 Re: Backlight 2 Support » Site home page slow loading » 2020-01-13 11:06:49


No worries, I've been glad to have been able to help.  The embedded album on your home page is causing it to load slowly.  In particular, it seems to be doing three times the work of what it should be doing, by running six queries on the Publisher database instead of the two you'd have for non-embedded albums. The potentially-duplicate queries have a compounding effect on the loading time, since your database is quite large.  The size in itself isn't a problem, but when multiplying the queries by three, then it does affect loading time.
I'll need to delve into the code to see whether there's a reason for the multiple queries and whether it can be optimised.

#18 Re: Backlight 2 Support » Cannot access » 2020-01-11 06:22:04


It could be Zend OPCache that's both caused the files to be locked while also allowed them to run after renaming (effectively removing) those files.  That's a level of optimisation that your server is running, and it's a good thing.  I don't have stats, but would guess that a lot of sites are using it.  It's hopefully just a one-off scenario.  I don't recommend disabling it, unless as part of a debugging process if this happens again.

#19 Re: Backlight Support » copyright » 2020-01-10 07:13:48


Good catch.  The templates are cached.  I've kicked in a re-cache of your home page by visiting
and it's now showing 2020.  Visiting Designer > Templates > Clear Template Cache will achieve the same thing across your entire site.

I'm not sure whether we can automate this on a change of year.

#20 Re: Backlight 2 Support » Cannot access » 2020-01-10 07:10:04


This is an odd problem.  The updater did not have permission to copy over the new versions of backlight/modules/module-framework/helpers/URLHelper.php and backlight/modules/module-framework/models/Dispatchable.php.
The permissions and ownership for those were the same as all other files, and matched those of the zip files Backlight downloads during the upgrade process.  So there was nothing wrong in terms of permissions and ownership.

I've logged in to FTP using the credentials that you gave me previously, and renamed those two files so that they weren't in the way.  Upgrading was then successful.  That makes me wonder whether your server has a PHP caching mechanism that locks files that are being used.  Those two files are needed for every page load, including the action to upgrade modules, so my renaming of them should actually have broken the upgrade page.  Only some kind of caching would have allowed the page to keep working.

Even more strangely is that clicking Reinstall All under 'Backlight 2' now works without having to rename or remove those two files.  Hopefully this is a one-off and won't come up again in future upgrades.

#21 Re: Backlight 2 Support » Download not Working - Better documentation please! » 2020-01-10 06:47:07

rod barbee wrote:

Needed PHP versions and PHP modules are shown on the products page: at the bottom under "Hosting".

Also, a PHP version and module sanity check is performed every time Backlight runs, and and an error message shown if the requirements aren't met.  If you're not seeing such a message then to the best of our knowledge your environment meets Backlight's requirements.

#22 Re: Backlight 2 Support » Download not Working - Better documentation please! » 2020-01-09 20:51:06


Unfortunately, we can't document for every rare exception.  That's what these support forums are for.

Can you provide a link to an album where downloads aren't working?  Also, it would be helpful if you could provide me with a Backlight admin login, so that I can see whether this can be fixed within the settings.

#23 Re: Backlight 2 Support » Migrating from CE4 to Backlight 2 error » 2020-01-07 18:38:51


Also, the albums are still CE4 albums.  If you intend to switch them over to use Backlight, then you'll need to update the album files by visiting this page: … bum_files/

#24 Re: Backlight 2 Support » Migrating from CE4 to Backlight 2 error » 2020-01-07 18:35:01


I've fixed the issue with the Publisher upgrade.  The BL2 upgrade script makes changes to the Publisher database.  However, when attempting to upgrade within the CE4 versions, one of the changes was broken by the BL2 upgrade.  I've put in a check for this and applied the change, and the upgrade completed from 2.3.2 to 4.0.12.

There is a link on the Cart Dashboard at … dashboard/ called "Migrate data from CE4 Cart".  If you haven't already visited it, then doing so should upgrade your Cart.  Let me know if it doesn't work.

My FTP access to your site is no longer letting me in.  If all goes well with the Cart migration, then I shouldn't need to be able to FTP in.

#25 Re: Backlight 2 Support » Modified Search » 2020-01-06 05:00:26


Another option would be to explain to us what you’re trying to achieve and we may be able to add the function natively. Is this an attempt to hide the list of matching albums?

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