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Support community for TTG plugins and products.

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#1 Re: CE4 Cart » Discount Code (single use) » Yesterday 06:53:47


Hi Steve, can you post a link to an album, and email me a cart admin login using the Email link under my name?

#2 Re: CE4 Cart » Discount Code (single use) » 2017-03-25 09:15:50


Hi Steve,  that's what Coupons are for.  You would create one $25 coupon per client.

#3 Re: Backlight Support » Error in Backlight - "Something went wrong" message » 2017-03-22 06:41:22


Hi, who are you hosting with?

This is an error in the server's PHP configuration and not related to Backlight. I suggest you contact your host's technical support. A quick Google turned up on this page, which may help them solve it: … ini-files/

#4 Re: Backlight Support » Changing Page Title on search link pages » 2017-03-21 18:41:50


Hi Monte, this is a good suggestion.  A good way to do this would be for us to add an extra setting for Search (found under Backlight > Publisher > Settings), something like "Include search query in title".

#5 Re: Backlight Support » Hosting and other problems » 2017-03-14 07:52:40


Hi Ben,
ONE: Backlight makes no use of modules like that.  I found the following link which outlines a probable cause and solution.

Can you run that by your host's technical support?  Seeing your php info page may help.  Can you email me a Backlight admin login, via the Email link under my picture?

#7 Re: Backlight Support » Error uploading rendition » 2017-03-10 06:21:25


GoDaddy is very likely the cause.  The next time it happens take note of the time, and how long it takes until you can upload another rendition.  GoDaddy typically blocks requests for 60 seconds.

#8 Re: Backlight Support » Sublocation tag? » 2017-03-08 07:48:51


Interesting.  It looks like Jeffrey's plugin pulls the value out of the image file itself rather than obtaining it from Lightroom, as our plugin does (with Jeffrey's own metadata code).
I'd love to have the expertise to write LR plugins like Jeffrey and others do.  It's a whole other world compared to relying solely on the hooks provided by the SDK.

#9 Re: General » Markup Editor - Mou alternative » 2017-03-08 07:20:05

Matthew wrote:
Daniel Leu wrote:

Electron looks like a cool project. Something to look at. Thank you for sharing, Matt.

I've been tinkering with it. It's pretty neat.

In a way.  It's very much bloatware though, as each application ships with a full copy of Chromium and NodeJS.  ~120MB for a basic application.  They're essentially wrapped web applications with some native hooks.

#10 Re: CE4 Client Response Gallery » Where old albums are located ? » 2017-03-08 07:16:45


I can help with this, if you can send me an email (using the Email link to the left) with an admin login to TTG-BE and details of the albums that you no longer want to be there.

#11 Re: Backlight Support » Sublocation tag? » 2017-03-08 07:14:22


I'd be interested to see whether that can work with Sublocation.  If so, then it would imply we could access the field too.  Rod, do you have a copy to try?

On the metadata we can access, the Lightroom SDK provides a list of all available fields.  There's no mention of Sublocation.  This isn't surprising as the SDK is almost unchanged through multiple versions of LR.

#12 Re: Backlight Support » Breadcrumbs copy » 2017-03-08 06:32:04


Have you tried clearing the cached Designer templates?

#13 Re: Backlight Support » Sublocation tag? » 2017-03-07 21:04:39


Initial efforts haven't been successful.  Trying to retrieve metadata for either sublocation or subLocation throws errors.  I can't see any way of forcing Lightroom to reveal all metadata names that are available to Publisher in order to find the name to use.

#14 Re: Backlight Support » Sublocation tag? » 2017-03-07 20:21:08


I'll try and see whether this is stored somewhere that is retrievable via the Metadata library we use.

#16 Re: Backlight Support » Search engine error in Backlight » 2017-03-05 06:58:37


Matt, in my very quick testing, adding a single view to engine.xml and the single.php file prevents the error but shows the full Theater gallery.

#17 Re: Backlight Support » Search engine error in Backlight » 2017-03-05 06:54:42


Thanks for the template.  I'm able to see the problem.  The large image view is set to Single-image Pages.  The search page then uses the single image links pointing to single image pages within the original album.  This then fails, as Theater doesn't include support for single image pages.

#18 Re: Backlight Support » Search engine error in Backlight » 2017-03-05 06:15:49


Hi Jon, it would be great to try and replicate this.  If your one-column template is unchanged, can you export it and email it to me using the Email link under my picture?  To do so, visit Designer > Templates, click on the name of the template, then click on Export Template, and leave 'Bundle with Page Template' as 'yes'.

#19 Re: Backlight Support » Search engine error in Backlight » 2017-03-04 20:28:10


I can see what looks to be the problem.  The results page creates links to singles pages.  This should typically be handled by Javascript to open as large images within the search page.  If the image is from a Theater album then this works when clicking the image.  Opening the link in a new tab results in the error message.  If this error happens with a click on the image then it implies that the gallery isn't working as expected.
Jon, it would be great if you could chime in with the link to your search page and instructions on what to search and which image to click on.

#20 Re: Backlight Support » Search engine error in Backlight » 2017-03-04 05:53:48


Hi Jon, the modules that can be used for search templates need to have a file 'single' in them.  For some reason, it sounds like your search template, or the template of the album that the image originally resides in, doesn't have the 'single' file. 

It's more complicated than an actual file.  I can't see any broken images on your site's search page.  Can you provide a link to the search page with the issue, and any other information such as search terms and the actual image or images that exhibits the issue?

#21 Re: Backlight Support » Problem on start up of Backlight and Web site » 2017-03-03 09:07:39


Are you with Bluehost?  If so, this is a known problem.  See the 'Module Errors' on our Bluehost support document for solutions to this: … ule_errors

#22 Re: Backlight Support » Error uploading rendition » 2017-03-01 07:41:48


GoDaddy is the problem. They incorrectly detect Publisher traffic as a denial-of-service attack. Some users have had success in having technical support move their hosting to a 'new cPanel', whatever that may mean. If you're on non-shared hosting then another option is to request that GoDaddy modify the mod_security rules for your account.

#23 Re: Backlight Support » Error uploading rendition » 2017-03-01 05:33:23


Which company are you hosting with?

#24 Re: Backlight Support » sitemap » 2017-02-27 05:24:06


Good morning Philippe, it looks like you just needed the final step of updating album files on  I ran that update, and now your single links are working, such as … single.php.

Single links are already working on your test site, e.g. … single.php

#25 Re: Backlight Support » sitemap » 2017-02-26 19:32:07


Hi Philippe,  thanks for the login.  It looks like your site is running with FastCGI, although I can't tell for sure because phpinfo() is not allowed on your host.
I have edited the htaccess setting for albums to handle FastCGI, and now the following link works without error: … single.php

As this is your test domain, the same fix will need to be applied to your main site.  The instructions can be found under 'You see a message 'No Input File Specified'' on this page: … cess_files
I'm happy to make the change for you on your main site if you'd like, but I assume I'll need a different login.

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