Community @ The Turning Gate

Support community for TTG plugins and products.

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#1 Re: Backlight 2 Support » PayPal - Instant downloads in Cart » Today 09:13:27

Ben

Hi Chumby, I wonder if PayPal didn’t respond with a payment complete status. Can you share a Backlight admin login by email so I can have a look?

#2 Re: Backlight 2 Support » Cart Error - report requird to ttg » Yesterday 20:09:55

Ben

Hi Chumby are you using the PayPal Sandbox or the live version?

#3 Re: Backlight 2 Support » Unable to access Backlight modules » Yesterday 09:41:01

Ben

get.theturninggate.net originally resided on the same server as theturninggate.net.  For an unknown reason, some hosts refused to connect to it.  Perhaps tellingly, those hosts that weren't able to connect would miraculously be able to connect after talking with their tech support and having them report there's nothing wrong they could see... still, connectively from those hosts was hit-and-miss.
get2.theturninggate.net was set up on a different platform.  Once we confirmed that this worked for all users, we moved get.theturningate.net to the new platform.  As far as we are aware, it has since worked without issue.

#4 Re: Backlight 2 Customization » Write in Purchase Button - Dynamic "data-item" » 2020-03-25 08:29:40

Ben

I can't see any errors in the above.  Which line is line 1631?

#5 Re: Backlight 2 Support » German Umlaut Ä Ö Ü » 2020-03-25 06:49:41

Ben

Hi Oliver, we have a fix in testing. It will be released soon pending any issues.

#6 Re: Backlight 2 Customization » Write in Purchase Button - Dynamic "data-item" » 2020-03-24 21:05:16

Ben

The syntax needs to be tightened both for PHP and for properly quoting attributes.  See if this works for the 'echo' line:

echo '<button class="add-to-cart" data-item="'.$photo->getFilename().'" data-name="data-item" data-price="digitalphoto" data-thumbnail="'.$photo->getThumbnailURL().'">Buy this Photo</button>';

#7 Re: Backlight 2 Support » add to cart button not working » 2020-03-22 08:28:11

Ben

Hi Thom, I'm seeing an error in the ShoppingCart and a JavaScript error that is likely to be the result of the first error.  I'm not sure what's causing it though.  It's related to Sales Tax.

Can you please provide me with a Backlight admin login, and FTP access via email so that I can look further into this?

#8 Re: Backlight 2 Support » Cannot log in to admin » 2020-03-22 08:17:19

Ben

Hi Steve, has the problem stopped happening for you?

#9 Re: Backlight 2 Customization » Write in Purchase Button - Dynamic "data-item" » 2020-03-22 07:19:22

Ben

We have renamed the PHPlugins forum to Backlight Customisation. Can you post future customisation topics in there?

#10 Re: Backlight 2 Support » Cannot log in to admin » 2020-03-21 09:42:33

Ben

Steve, can you provide a link and admin credentials where I can see this error?

#11 Re: Backlight 2 Support » Cannot log in to admin » 2020-03-21 09:41:03

Ben
JimR wrote:

Looks like an error message from your server, which obviously failed to fulfill an insane request to allocate 140,000 gigabytes.

It’s not that bad. It’s actually only 128MB. Still far more that should be used on an admin page request.

#12 Re: Backlight 2 Support » Backlight 2.0.14 Update » 2020-03-19 07:35:18

Ben

Glancing over this thread it looks like multiple topics are covered. If that’s the case can we get into the habit of creating new support issues for unrelated items? That will make it easier to know what’s going on and focus on individual issues. I am looking into the problem of the album copy for embedded albums.

#13 Re: Backlight 2 Support » configuration problem after installing » 2020-03-16 10:34:01

Ben

Thanks for the access.  The issue is that all of the site resources (CSS, JavaScript, etc) are loading over http, while your site is on https.  I can't see anything wrong with your settings.  It may be due to your site sitting behind a proxy server.  I'll need to delve further into this.

#14 Re: Backlight 2 Support » configuration problem after installing » 2020-03-16 08:35:00

Ben
rod barbee wrote:

I could see that your host is using php version 7.3. I don’t know if Backlight has been tested with that yet.

Hi Rod, Backlight 2 supports up to PHP 7.4, though 7.4 isn't common yet so it hasn't been put through its paces much beyond 7.3.

#15 Re: Backlight 2 Support » configuration problem after installing » 2020-03-16 08:33:11

Ben

Can you visit both the links "Update Album Files" and "Update Backlight Index Files" and see if that improves things?

#16 Re: Backlight 2 Support » SEARCH errors in results » 2020-02-29 06:29:51

Ben

Did you see my earlier comment that outlined how this works? http://community.theturninggate.net/vie … 992#p63992
Note that the results are ranked based on the number of terms matched and the number of number of data sources that the terms are found in.  I know this stuff because I wrote the code.

#17 Re: Backlight 2 Support » Forcing https on admin backend » 2020-02-22 07:24:40

Ben

Can you provide me with a Backlight admin login, so that I can see via PHPInfo whether the HTTPS flag is not being set, and if so, whether there's a fallback flag I can add to check instead?

#18 Re: Backlight 2 Support » Forcing https on admin backend » 2020-02-22 07:21:35

Ben

Please do NOT hack the code!  I have offered to solve this for you, in which case I will be able to work out the problem and advise on how to fix it, or to put in a fix to our codebase if there's a bug.  As it stands, your code change will break for every update we make, and may have adverse affects.

#19 Re: Backlight 2 Support » SEARCH page in French » 2020-02-21 10:05:57

Ben

To treat the full name as a single search term, wrap them in quotes like this:

"first second"

To treat both first and second as required terms, but not necessarily together, search like this:

+first +second

To search for items that have either one term or both, search like this:

first second

The search results are ranked, so for the last example, items that match both first and second will appear higher in the list.  Also, the frequency of terms affect ranking, so if two items matched on the same terms, then the item that had the term appear more frequently across filename, title and description, would be ranked higher.

#20 Re: Backlight 2 Support » Forcing https on admin backend » 2020-02-20 08:39:30

Ben

Have you tried clearing the template cache?  Designer > Templates > Clear Template Cache.

If https redirection is broken, you can force it to not redirect by doing the following:

1. Rename backlight/env.php.skel to backlight/env.php
2. Edit the line:

//define('BLOCK_HTTPS_REDIRECTION', true);

Removing the leading "//" so that it looks like:

define('BLOCK_HTTPS_REDIRECTION', true);

(or if that line isn't in your env.php, add it).

If you're still stuck, then as Rod suggested, please provide me with admin access to your Backlight admin, and FTP details via email.

#21 Re: Backlight 2 Support » Search Strings » 2020-02-16 18:07:27

Ben

That's what was returned: items that included the text "West Coast". Compare that with just searching West Coast without quotes and you might get results like West Indies or Gold Coast, neither of which include the full search text.

Out search doesn't provide a means to search for the complete value of a field. E.g. If your full description was "West Coast" then there's no way to search for that without also getting results where the full description is "North West Coast".

#22 Re: Backlight 2 Support » Proceed to checkout button » 2020-02-12 08:13:01

Ben

Visit your Cart settings, and set "Invoiced Checkout Enabled" to "no"

#23 Re: Backlight 2 Support » Web Templates » 2020-02-08 12:04:35

Ben

Backlight does not use the web module. All templates are created within the ‘Designer’ page of the Backlight admin on your website.

#25 Re: Backlight 2 Support » New problem after upgrading to Blacklight 2 » 2020-02-08 05:59:26

Ben

Hi Jack, if you haven’t already done so, visit the Upgrade Album Files link on the main Backlight admin page.

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