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#1 Re: Backlight Support » Error: Unable to perform action - LR plugin » Today 06:18:02

Ben

Not at 2am Melbourne time.

Can you provide us with the URL for your site, and email me a Backlight admin login using the Email link under my name?

#2 Re: CE4 Cart » Digital Download » 2017-05-24 09:35:52

Ben

That would be helpful.  Can you email me the gallery URL, and cart admin login, using the Email link under my name?

#3 Re: CE4 Cart » Different pricing schemes as opposed to different cart IDs » 2017-05-23 21:43:25

Ben

An update a long time in the making.  Minimum Order Amount has been shifted to the Pricing Schemes in my working code.  This will be part of the next *Backlight* update, due in the next few weeks.

#4 Re: Backlight Support » Jpeg Mini » 2017-05-23 07:10:40

Ben

Publisher doesn't play nicely with other plugins.  This is due to Lightroom not making the same plugin calls when multiple renditions are created for each photo.

#5 Re: CE4 Cart » Digital Download » 2017-05-21 20:36:32

Ben

I assume your package consists only of digital downloads?
I've tested this and had no trouble setting $0 pricing for a package that consists of digital downloads (or items that don't attract shipping).  That's by setting the pricing for shipping under Cart > Pricing > Shipping then selecting Manage Charges for the pricing scheme/s I'm using.

Where are you getting stuck?

#6 Re: CE4 Cart » Digital Download » 2017-05-19 10:32:55

Ben

I don't understand your question.  Can you explain in more detail?  Packages include all items within the package, so if there is a shipping fee for that package then it will apply regardless of whether digital downloads are included or not.

#7 Re: Backlight Support » Site seems inordinately SLOW » 2017-05-17 07:34:38

Ben

Hi Kevin, I meant to update you earlier. I don't have anything to add on the slowness though. I see it once every once in a while, but it runs quickly on subsequent refreshes and page loads. I would normally try to diagnose the problem by adding log statements through the code to find any slow points, but doing so requires many iterations of adding logging statements while the server is consistently running slowly. I'm not able to do that with the sporadic slowness I've seen.

#8 Re: Backlight Support » Help with email configuration for contacts page » 2017-05-09 12:16:56

Ben

Your host doesn't allow the connection to the gmail server. You'll either need them to allow this or use the 'mail' option.

#9 Re: Backlight Support » Site seems inordinately SLOW » 2017-05-07 14:51:02

Ben

Hi Kevin, can you provide me with an ftp login via the Email link under my name so that I can try and determine where the performance issue is?

FYI, I had looked at your site while appending ?performance&skipCache to the URL. The timings displayed are normal, which indicated to me that the delay was related to the network, occurring either before your site receives the page request or after fulfilling it.

#11 Re: Backlight Support » How to insert an image in a page » 2017-05-05 16:10:53

Ben

Beware of the curly braces around:

”http://www.williphotos.com/img/0712_K_Reinhart_212.jpg”

This part should read:

"http://www.williphotos.com/img/0712_K_Reinhart_212.jpg"

#12 Re: Backlight Support » 500 internal error: the first problem...First pubblication » 2017-05-04 05:44:28

Ben

I've replied to your email. FTP access is needed to solve problems like this.

#13 Re: Backlight Support » Site seems inordinately SLOW » 2017-05-03 15:29:33

Ben

Hi Kevin,  I can see that your site is very slow.  Who are you hosting with?  Are you using any kind of accelerator or caching service provided by your host?  Do you have other non-Backlight pages on the server that you can compare against?

There's not much I can tell from the browser.  The page seems to run well once it actually loads, with typical time spent on accessing the database and generating the pages.

#14 Re: Backlight Support » help with cart with PayPal developer testing » 2017-04-26 11:39:33

Ben

Hi Terry, your gallery is configured to use the 'ttg_cart_01' pricing scheme, but it looks like it doesn't exist.  Can you edit your gallery and set the pricing scheme to one that does exist?

#15 Re: Backlight Support » 500 Internal Server Error » 2017-04-26 11:36:47

Ben

Have you removed your install?  I'm not seeing any sign of Backlight or your galleries.

If this problem persists, can you provide me with a Backlight admin login, and preferably FTP access, using the Email link under my name?

#16 Re: Backlight Support » Undefined index: in addedit_template.php on line 72 » 2017-04-25 09:36:57

Ben

That's right.  I'll review whether it's straightforward to change that requirement.

#17 Re: Backlight Support » Download Internal Error or misconfig.. » 2017-04-25 08:00:06

Ben

Hi Mark, thanks for the login.  There is something your server does not like about the .htaccess files in your galleries.  What that error is, I don't know, as there is no error log to look at.  This isn't an error on your part, and is most likely caused by a server configuration.  Was this working previously?

I've worked around this by disabling two lines in your Album .htaccess files,

Changing:

RewriteCond %{QUERY_STRING} !mod_rewrite=on
RewriteRule ^(.*)download.php %{ENV:BASE}download.php?%{ENV:QS} [QSA,L]

To:

#RewriteCond %{QUERY_STRING} !mod_rewrite=on
#RewriteRule ^(.*)download.php %{ENV:BASE}download.php?%{ENV:QS} [QSA,L]

The downloads are now working for you.

If you do need to edit those settings, the usual way to do so is:

1. Log into Backlight

2. Visit Backlight > Settings

3. Click on 'Show Advanced Settings', at the bottom of the page

4. Click 'Edit Settings'

5. Change the entry for 'Album .htaccess', as needed

6. Visit Backlight > Publisher

7. Click 'Update Album Files', under 'Special Links'

8. Click 'Update'

#18 Re: Backlight Support » Error Message » 2017-04-25 07:09:33

Ben

The file was sent as RAR causing the email to be filed as spam.

As suspected, this is an issue with the file sizes.  The underlying errors are:

POST Content-Length of 12690588 bytes exceeds the limit of 8388608 bytes
POST Content-Length of 8951731 bytes exceeds the limit of 8388608 bytes
POST Content-Length of 10548300 bytes exceeds the limit of 8388608 bytes
POST Content-Length of 10548299 bytes exceeds the limit of 8388608 bytes

Translated: the files of 10-12MB exceed the maximum upload limit of 8MB.

I suggest asking your host to increase both post_max_size and upload_max_filesize.  To check the current values of these, log into Backlight, click on View PHP Info under Special Links, and look for those entries.

#19 Re: Backlight Support » SQLSTATE[HY000]: General error: 11 database disk image is malformed » 2017-04-25 06:55:58

Ben

I'm glad to hear that's solved it.  I'm not familiar with Coffee Direct.  Could it be that your files are all being transported as text files?  The database files need to be transported as binary.

#20 Re: Backlight Support » Undefined index: in addedit_template.php on line 72 » 2017-04-25 06:54:27

Ben

I have added a fix for the extra error message, which will be included in our next update.

#21 Re: Backlight Support » Undefined index: in addedit_template.php on line 72 » 2017-04-25 06:35:22

Ben

Hi Terry, thanks for the login.  The error is happening because template named must be unique, and there is an Album template named 'projects'.  Therefore you can't change the Album Set template name to 'projects'.

The 'undefined index'  error message in this scenario is a red herring.  That's a bug that I'll look to fix.  There is a secondary error message 'A template already exists with this name' that is easy to miss due to the first error message.

#22 Re: Backlight Support » Download Internal Error or misconfig.. » 2017-04-24 21:23:47

Ben

Hi Mark, 500 errors are difficult to debug, since the underlying cause isn't known.  Can you provide me with an FTP login via the Email link under my picture, so that I can try and work out what's going on?

#23 Re: Backlight Support » Undefined index: in addedit_template.php on line 72 » 2017-04-24 19:42:30

Ben

Hi Terry, I can't reproduce this problem.  Can you email me a Backlight Admin login so that I can take a look?

#24 Re: Backlight Support » Error Message » 2017-04-23 21:09:27

Ben

Hi Mark, since that didn't help, can you email me the file ttg.log, found under the Documents directory on your PC?  If the file is large, then please zip it.

#25 Re: Backlight Support » Bug - Contact Page » 2017-04-23 19:56:14

Ben

No problem!  It was a bug that needed squashing.

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