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Support community for TTG plugins and products.

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#1 Re: Backlight 2 Support » Please help » Today 08:08:13

Ben

That’s no good. You’ll need to ask them to enable SQLite. This is standard PHP functionality that they should provide.

#2 Re: Backlight 2 Support » Please help » Today 07:17:02

Ben

Your host isn’t providing a well-configured version of PHP 7.3. Your options are to work with their technical support to resolve this or change back to a version of PHP that does work.

#3 Re: Backlight 2 Support » Backlight login not working » Today 07:14:57

Ben

I’m glad you worked it out. Module updates don’t touch anything outside the backlight/modules/ directory.

#4 Re: Backlight Support » Keeps asking to log in » 2019-06-15 19:17:26

Ben

Hi Terry, sorry that your message went unnoticed. Have you dropped Backlight because of this?
The issue is most likely a misconfiguration on your host, which would prevent session information from being saved. That would effectively make the website forget everything about the user from one page view to the next.

#5 Re: Backlight 2 Support » sudden death » 2019-06-15 19:01:22

Ben

The open base dir error is caused by a misconfiguration by your host. Only they can fix it. The exif issue is also caused by the way your host has configured PHP. Specifically, they have disabled the ‘exif’ module. This is standard functionality that they should provide. I suggest taking these issues up with their technical support, and if they can’t or won’t solve it to consider changing hosting companies.

#6 Re: Backlight 2 Support » Is it possible to copy BL2 site to iPad for offline viewing? » 2019-06-15 15:37:40

Ben

Jim, I'd love to be able to make such an app. But there aren't enough hours in the day to make something like that. I've dabbled with iOS Publisher clients, making a very rudimentary one for Backlight, but that's as far as I've ever got.

#7 Re: Backlight 2 Support » Cart don't work in search module on the results page » 2019-06-13 06:44:46

Ben

No need to do that smile I just thought readers may be wondering about the update.

#9 Re: Backlight 2 Support » Pagination not working » 2019-06-08 12:27:09

Ben

Can you share a link to an album where we can see this?

#10 Re: Backlight 2 Support » Maintenance page for Backlight (Solution) » 2019-06-07 10:18:55

Ben

Good find.  Why are you using ob_start()?  I know what it does (prevents output being returned until either ob_end_flush() is called or the script ends), but I can't see any benefit in using it with the above files.

#11 Re: Backlight 2 Support » Maintenance page for Backlight (Solution) » 2019-06-06 19:43:59

Ben

The difference is that pages are handled by the index.php file at the top of your site. Albums by he respective index.php files with the album's directory.

#12 Re: Backlight 2 Support » Maintenance page for Backlight (Solution) » 2019-06-06 08:21:04

Ben

Nice tip, Nico. Does it work if somebody visits a gallery directly via the address bar?

#13 Re: Backlight Support » upgrade to BL2 failed again » 2019-06-02 21:25:11

Ben

Try visiting the Modules page, under the Backlight menu, and install the Standard Modules. Does that help?

#14 Re: Backlight 2 Support » Something went wrong after migration » 2019-05-24 09:32:03

Ben

Hi Paul, thanks for the kind words. I'm glad to have been able to help.

#15 Re: Backlight 2 Support » Deleting wholesale contacts » 2019-05-24 09:31:12

Ben

It's not set up to use invisible reCAPTCHA.

#16 Re: Backlight 2 Support » Account locked! » 2019-05-24 09:30:11

Ben

The next update of Backlight will provide better messaging on where update issues lie (e.g. incorrect order details, can't connect to the server, server can't connect to SendOwl).

#17 Re: Backlight 2 Support » Account locked! » 2019-05-24 09:13:54

Ben

The SSL certificate hadn’t auto-renewed as it’s set up to.  It’s back up.

#18 Re: Backlight 2 Support » Backlight 2 & MAMP » 2019-05-23 20:37:13

Ben
Sam Sampson wrote:

Maybe with MAMP it doesn't give me a secondary 'Quick Setup' step...

I have a nagging suspicion that there is a scenario that prevents the Quick Setup page from appearing. Too many customer requests of late mention their admin passwords still being the default.
I haven't seen this myself - the Quick Setup always shows for me on first login, including in MAMP installations.

#19 Re: General » Expense Web App » 2019-05-23 08:21:49

Ben

This wouldn't be difficult for somebody with PHP and database experience.  A broad book such as this one should help you get that experience:
https://www.amazon.com/Learning-PHP-MyS … 491978910/

Otherwise, perhaps look for a project that already does what you need?

#20 Re: PHPlugins » Error in user load function in phplugins - how to fix?? » 2019-05-20 21:42:26

Ben

I just thought I’d leave that for a few minutes. The spammers are starting to write seemingly-relevant comments. There was another one about SSL certificates that provided a useful article.

#22 Re: Backlight 2 Support » Download Not Working » 2019-05-18 07:12:50

Ben

Hi, do you have any further specifics of what was broken on your server?

#23 Re: Backlight 2 Support » Sporadic Publisher errors, broken search » 2019-05-18 07:11:25

Ben

Hi Dave, thanks for the access.  Please see my reply via email.  FYI, the reason I asked about your host was in case it rings any alarm bells from previous support cases.  I haven't come across your host before.

#24 Re: Backlight 2 Support » Backlight 2 & MAMP » 2019-05-16 13:56:35

Ben

Backlight was developed under MAMP, and installation should work without issue.
Whether you can just copy a site to your server depends on how permissions are handled. Backlight creates and changes files under backlight/data and galleries directories. If those files are given ownership of the web server then you may run into permission problems after uploading those working files. They’ll be owned by your FTP user and then Backlight won’t be able to make changes to them as Backlight will be trying to access them as the web server user.
You can see whether this is the case by installing on your web server and seeing who is marked as the owner of files under backlight/data within your FTP program. If those files are owned by the same user as the backlight directory itself, then you should be fine to sync your local site via FTP.

#25 Re: Backlight 2 Support » Something went wrong after migration » 2019-05-16 07:19:10

Ben

I would have to go in via FTP and the TTG BE admin to see what needs updating. Does your control panel provide options to choose between PHP 5.6 and 7?

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