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Support community for TTG plugins and products.

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#1 Re: Backlight Support » Clear Template Cache - a wish » Yesterday 16:10:59

Ben

Hi Rainer, we already have automatic clearing of parts or all of the cache depending on the action taken.  Where specifically are you changing settings that you'd like to clear the cache?  I'll check the code to see what action is taken at that point to clear the cache.

#2 Re: Backlight Support » reCAPTCHA » Yesterday 06:07:29

Ben

As for effort, the hard work for implementation has already been done. Configuring Backlight to enable reCAPTCHA is a relatively simple task.

#3 Re: Backlight Support » radio Buttons in contact forms » 2017-08-15 22:00:02

Ben

This is on our to-do list, but unlikely to materialise before next year.

#5 Re: Backlight Support » Changing A Gallery outside of Lightroom » 2017-08-11 12:06:44

Ben

Hi Kevin, I'm glad to hear.  You could do a lot of damage tinkering in there..  the main purpose of the secondary password is to stop users going in there unless advised to.

#6 Re: Backlight Support » Changing A Gallery outside of Lightroom » 2017-08-11 09:30:56

Ben

Hi Kevin, that sounds like a pain.  This can only be done by updating the database directly.  To do so:

1. Log into the Backlight admin
2. On the Backlight landing page, click on the link phpLiteAdmin
3. Log in with password of 'admin'.  (this sounds insecure, but is a secondary login that can only be performed if already logged in as Backlight admin)
4. Click on 'publisher/master.sq3' on the top-left of the phpLiteAdmin page
5. Click on 'album' in the main part of the page
6. Find the album you're looking for, and click 'Edit'
7. Change the Title value
8. Click 'Save Changes'.

#7 Re: Backlight Support » Search result without duplicates » 2017-08-10 20:55:52

Ben

This is something we could add via a Publisher setting (e.g. Remove Duplicate Photos in Search).  I've added it to our feature list for possible future updates.

#8 Re: Backlight Support » Checkbox in Contactforms » 2017-08-10 20:54:42

Ben

That's a good suggestion, thanks.  I've added it to our list of possible future updates.

#9 Re: Backlight Support » Lost » 2017-08-09 08:48:50

Ben

Hi Ron, no worries.  We'd love to have an updater, and it's something I'm looking into for the future.

#10 Re: Backlight Support » Lost » 2017-08-09 07:11:56

Ben

Hi Ron, thanks for the login.  It looks like the previous generation, Okapi, modules are not present.  Did you remove modules with names beginning with modules/standard- ?  They can be downloaded again with the link on this post: http://community.theturninggate.net/vie … hp?id=7769

#11 Re: Backlight Support » Lost » 2017-08-09 06:16:09

Ben

Hi Robson, can you please email me a Backlight admin login so that I can look into this?

#12 Re: Backlight Support » Update: Individual Albums show ok BUT top level galleries throw errors » 2017-08-08 14:37:30

Ben

I'm not sure how that would have come about.  Can you email me with a Backlight admin login so that I can look into this?

#13 Re: Backlight Support » Publish Not Working Correctly » 2017-08-07 13:31:35

Ben

Following on from Matt's instructions, there's no need to delete it from the LR side.  Just edit and save, then re-publish all the photos in the album.

#14 Re: Backlight Support » Publish Not Working Correctly » 2017-08-06 19:44:29

Ben

The original source of files from the database can be seen by visiting the URL of the Theater album and appending ?fullAlbumData  to the URL..  it's quite cryptic.  Each photo is represented by "Photo Object".  There are 26 listed.

#15 Re: Backlight Support » Publish Not Working Correctly » 2017-08-06 16:46:01

Ben

Hi Randy, the Theater album has 26 photos in it, but only 16 distinct photos on disk.  Removing all of the photos and re-publishing them may fix it.  If not, then please provide me with a Backlight admin login, and I'll remove the duplicated images from the database.

#16 Re: Backlight Support » Publish Not Working Correctly » 2017-08-04 12:45:02

Ben

Does the file exist at /var/folders/p3/qxrpwj8140nffz_9jht4fp_c0000gn/T/bridgeoverthewabash.jpg and is it empty or an actual image?
Can you try removing that from the publish queue and seeing whether other images have the problem?
Also, try exporting that image and see whether LR has trouble doing that.

#17 Re: Backlight Support » Publish Not Working Correctly » 2017-08-04 11:35:42

Ben

Hi Randy, iCloud's not likely to be the problem.  If you're on a Mac, then the location should be similar to where I posted above (under /var/folders), which I doubt would be synced to iCloud.

#18 Re: Backlight Support » Publish Not Working Correctly » 2017-08-04 11:21:43

Ben

Hi Randy, I've just realised that the message we're looking for won't be created as Publisher throws the error in the preceding line. 
I've sent you an email with a link to a Publisher that rectifies this.  Can you give that a go and post the result?
I suggest also that you have a look for the directory and file that LR attempts to create, to see whether the directory and file have been created.

As an example, here is a message on my computer that I forced to be logged when there wasn't an error:

2017-08-04 02:09:59 +0000, DEBUG	
   unable to create rendition for /var/folders/rs/n2qmc3tn4fb3_cstt0xw81j80000z8/T/20100327-0176-renamed-d.jpg - fileSize is 0

Something to check for: is your disk full?

#19 Re: Backlight Support » Publish Not Working Correctly » 2017-08-04 10:43:20

Ben

The error happens when a rendition creates an empty file.  Can you find the ttg.log file in your Documents directory and look for lines that include the text "unable to create rendition for".  This will indicate where on the disk Publisher was attempting to create the rendition.  Please paste the full lines here.

#20 Re: Backlight Support » Publish Not Working Correctly » 2017-08-04 09:26:49

Ben

Hi Randy, as the message states, is the original file accessible?  If it's located on an external or network drive, then make sure that it's attached.

#23 Re: Backlight Support » Export Watermark Problem » 2017-07-24 22:31:56

Ben

Haha, no such watermark.  Aardvark and Bento are my made-up alphabetically ordered names for things like Albums.

#24 Re: Backlight Support » Export Watermark Problem » 2017-07-24 22:21:50

Ben

Hi Rod, that would work if you left the watermark in both locations.
I've added code to list both types of watermarks, prepended by either "Catalog: " or "Global: ", e.g:

Watermark to apply:

Catalog: pangolin
Global: aardvark watermark
Global: bento watermark

#25 Re: Backlight Support » Export Watermark Problem » 2017-07-24 21:56:50

Ben

I suppose I could always populate the drop-down with both sets of watermarks, but this is a clunky solution, as it would be confusing for users.  If  'Store presets with this catalog' is set then setting to a global watermark will result in none being added to photos, and likewise, if  'Store presets with this catalog' is not set, then attempting to use a catalog-specific watermark will result in none being added to the photos.

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