Support community for TTG plugins and products.
NOTICE
The Turning Gate's Community has moved to a new home, at https://discourse.theturninggate.net.
This forum is now closed, and exists here as a read-only archive.
You are not logged in.
Pages: 1
A little background... I've self hosted my site and sites for a handful of others for years using my own servers running in my studio. Never a glitch with my TTG site in that setup. I'm in the process of trying to shut down the services in my studio and migrate them to a "real" host elsewhere. That's where GoDaddy comes in for me. I will save a substantial amount of money and even more important... reduce gobs of stress by not having to constantly worry about the state of the servers in my closet... especially when I'm traveling half way around the world. Except for this glitch with Publisher uploads, the move to GoDaddy hardware has gone very smoothly.
Know that when you move to VPS, unless you pay gobs more cash for a "fully managed" VPS then you're mostly responsible for running it and setting it up yourself. GoDaddy's support will be as helpful as always with cPanel issues and such but they are of very minimal help with setup and running the VPS. I have a "Managed" VPS as opposed to "Fully Managed". That means GoDaddy monitors the server hardware... does a few routine upgrades... and generally makes sure that it stays online but the nuts and bolts of configuring server level controls outside of cPanel is still up to you. I have zero experience with Linux servers and cPanel but years of wrangling various MacOS servers so I know the concepts... what I'm trying to do... just not always exactly how on a Linux system. I'm fighting through it. Just know what you're facing if you go down this road. One GoDaddy support person seemed to indicate that I might be able to get a sort of "pay per event" type of support. I'd be fine with that. I can mostly keep things humming just fine once initially configured. My issues are related to setup of secondary sites. The main one with TTG components was and is working just fine. I think many of my problems started by importing existing cPanel sites on setup of the VPS. I should have just started from scratch and manually set everything up. The first GoDaddy support person that suggested VPS told me that's how I would have to set it up. The second... "just click that import button. It will auto configure". It did pretty well for the main site... not the secondary ones. I'm currently backing everything up and am about the nuke the server and start over now that I have a bit more knowledge of how all of this works.
Good Luck...
Bob
I switched to a VPS with GoDaddy and haven't seen the issue since. My talks with their support indicated that there was little I could do on a shared hosting plan. Because I specifically referenced this issue, they waived their usual rule of not refunding paid services if you've been using them for more than thirty days. I was maybe four months in to a two year shared hosting plan agreement. The cost and hassle to switch to VPS was minimal. The VPS does give substantial control over mod_sec but I'm not really using that. I just loaded the default settings for most everything and have had no problems with gallery uploads. I have nothing but kudos for GoDaddy's excellent support over the years. That's the main reason that I didn't just pack up and look for a different host. If I was hosting a single site just for myself... yes I probably would have just switched hosts but my hosting needs are more complex than that and their support is very valuable to me.
For what its worth most of my large galleries are still CE-3. I'm just starting to move things to Backlight. I was seeing the same issues with both regarding uploaded galleries to a GoDaddy hosted site. Once switched to VPS, I uploaded a 400 image CE-3 gallery to Godaddy without the slightest hitch.
Bob Smith
Just to be clear... when you say "solved"... are you talking about the "connection lost" errors with Publisher or are you talking about PDO related issues (not sure what that might be). I'm running 5.6 with GoDaddy's default PDO modules turned on. Backlight seems to work fine but Publisher gets blocked after loading maybe ten images. I have to wait a minute then "Publish" again for maybe ten to twenty more images. Kind of a pain when putting up a proof gallery of about 400 images. I assumed that was some sort of DOS detection issue but hadn't confirmed it. Glad to hear Ben mention it. I would LOVE to hear that you fixed that by turning all of the PDO modules on and having GoDaddy restart PHP.
Thanks!
Bob Smith
A few new ones today which reminds of something I've been meaning to suggest for a while...
Could you possibly add the release date to the name of the zip file? For example 140805-CE4-Cart-302.zip.
I, like presumably many others, have purchased several of your products at once. The emailed update download notice sends me to a link that shows everything that I purchased in one transaction available for download. Typically only a few are pertinent for the most recent updates. Tracking what version I have versus what version number is shown for download is a bit of a pain. Many times I just download them all and sort it out later... also a bit of pain. Putting the date in the zip file name (or somewhere else in the download listing) would greatly simplify the process.
Thanks for the great products. Love 'em
Bob Smith
Pages: 1